WP22BU-D: FW and Dante Update not unavailable in Hardware Manager

Hi,

We received a new WP22BU-D from a customer. He wanted to do an update but in the hardware manager appears "unavailable" for Firmware and Dante update.

The unit is visible in CSD and Dante Controller, but not in the Dante Firmware Manager from Audinate.

We also noticed that the Status LED does not blink when you press "identify".

Does any one has an idea?

Best regards

Roger

 

Original Post

Hi Roger,

there is a known issue that the HWM doesn't show the firmware version for legacy Dante devices.

Could it be that you received an UltimoX2 unit and in the Dante Firmware Manager you selected the legacy Ultimo firmware?
In that case, the DFM will not detect you WP22BU-D as it is seen as another device.

BR
Arno

Hi Arno and Chris,

Thanks for your replies.

It could be, that the customer made something wrong (wrong file) during the update. Unfortunatly, that can not be reconstructed.

Fact is, that Dante Controller shows an Ultimo X2 (see photo). 

If y select the UltimoX2 Firmware from Dante, then i can find the unit in Dante Firmware Manager.

By the way, the unit receive/transmit audio.

@Chris: Where i can find the file?

Best regards

Roger

 

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Photos (1)

Hi Arno,

With CSD 5.2 Beta 4 I can choose "Bose_WP22BU-D_X_v4.1.0.dnt" and I find the WP-22 in the Dante Firmware Manager.

The normal CSD Firmware Update is not possible -> Message: update failed

For my understanding, there excists two versions of the WP-22 with different dante processors?

By the way, an error message appear in CSD 5-2 Beta 4 if I drag an ESP-880 in the project view.

Best regards

Roger

Hi Roger,
Thank you for your feedback.

To update the Dante firmware from the CSD HWM, please select "Dante Update". That will launch fum.exe (Dante Firmware Manager).

Yes, the manufacturer of Dante updated the chip. New chip is the "X" version.

The error message when ragging in an ESP880, is back logged.

BR
Arno

Hi Arno,

Thank you for the reply.

The dante Firmware update with the CSD HWM worked. But the normal Firmware update is not possible.

Ok, good to know. The customer has several WP-22B D. Maybe he has unfortunately different versions and has therefore installed the wrong dante Firmware.

Acutally the module works now. Except the ID LED can not be activated.

Best regards

Roger

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