Bose Professional ControlCenter digital zone controllers (CC-xDs) are shipped in CSP mode. When connecting to a Bose ControlSpace network, CC-xD controllers will not appear in Project View of the Bose ControlSpace Designer software, but they will be listed in the Device List section of the Hardware Manager window.
In this case, the firmware of the CC-xD must be updated to CSN mode (v0.826). To revert to CSP mode, the CSP firmware must be loaded on the CC-xD device (v0.200).
The attached Support Bulletin describes how to perform these firmware updates.