Password lock on PM8500

Hi,

I have a customer and set the front panel lock for a year......they would like to re-config the system ; however the password was missed.

We tried to connect the PM8500 via UBS but it still need the password.

How can we find the password or restore the amplifier to factory setting?

Regards,
Nyman
Original Post

Hello team,

I have a client and I set the front panel lock, for this moment I need to include adicional programming in CC64; however, the password was lost.

I tried to connect the PM4500N via UBS and LAN, but I still need the password.

How can I find the password with ControlSpace or reset the amplifier to factory settings? i Tried without success with the recovey process

Regards,
Yesua

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