CSR Client on a remote controlled Windows PC


I've got 2 issues in an enterprise where there are several users who remotely connect to a Windows computer who has the CSR Client software running.
(It's the enterprises protocol to do it this way, so I can't put the CSR software on each computer)

I've tested this in August with version 2.2, that worked all very well.
In december I got to update and modify the design and CSR file and I decided to program it on version 2.4.

I now face 2 problems: 

1. The droplist parameter selector doesn't work anymore
  (I've got a panel on which I need 2 droplists, 1 for a radio selection, which exists of 7 parameter sets, 1 for two volume parameter sets)
2. Every user logs in on the computer with their own username and password, and I've got to upload the CSR file to each user before they can use the client software. In version 2.2 I haven't encountered this...

Is it a solution to use the client software v2.2 when I've made the design in v2.4?

Original Post

Hello Halewijn,

Thank you for contacting us on your issues.

1. This is a known issue. see this LINK for possible work around.

2. As far as I know, nothing has changed with the public file location:
C:\Users\Public\Documents\ControlSpace Remote\Archive
But I will verify this.

You should be able to go back to v2.2 as long as you haven't used newly supported features implemented between v2.2 and v2.4.


Hello Arno

thank you for your answer. I'll try the workaround for now.

For the public file locations, I've found out that there's also cache loaded in this location:


Because I couldn't log on the computer with every username, I've used an administrator account to change the cache for each user in this file location,
after which the design worked for every user.

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