CC-64 Changing IP error

Hi 

i have CC-64 connected to ESP-1240. I'm trying to change the default IP but it fails. it showing an error (check the attachment). the unit is up-to-date. i have tried using direct connection or through switch. what shall i do

CSD:  V 5.3.2   and also tried with 5.1  and 4.4.2

CC-64    V 1.120

 

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Original Post

Hi Abboud,

I recently had a similar experience as I tested some client files here with my office demo gear.  The CC-64 was reluctant to change IP addresses, but I made it work by changing my computer's NIC to 10 Mbps Half Duplex:

 

I found it best to manually reboot the CC-64 first, then change the IP and let it run the process and reboot on its own.  On one occasion, it told me that it failed, but I manually rebooted again and it popped back in with the updated address (despite the failed message).

In my case, I have 3 different processors in my office on the same switch.  Once in awhile, one or more will have different firmware versions installed (sometimes beta) and in this instance, I may not have had the CC-64 clearly associated with the target processor - which is why I thought the issue was isolated to my set-up.  But you might give the above a try to se if it helps.  After your address has been successfully migrated to the desired IP range, you can switch the NIC back to Auto-Negotiate. 

Hope this helps.

Best regards,

Dave  

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I believe we have a slightly reluctant warrior here, Abboud.  Here are a couple more things to try - after which I am out of ammunition:

  • Unplug the CC-64 for a few minutes before starting this.
  • Just for the sake of curiosity, go to your computer's command line prompt window and with the CC-64 disconnected, ping the address where you are about to change it to and see if anything responds.  I have had contractors that were given an assigned range by an IT person that ended up stepping on another address in use and lost a little time trying to figure out why the system was not working.   
  • After setting your NIC card to 10 Mbps/half duplex, try connecting directly to the CC-64 from your computer using a crossover cable.
  • In Hardware Manager, in the center drop down menu for "Card Name", select your NIC card interface.

  • When you choose the connected interface, the IP address and Subnet Mask will appear to the right.  The Current Project Settings on the left(IP address and Subnet Mask) need to match as well.  You will want to click the "Discover Devices" button again to verify that the CC-64 is still appearing in the Device List window.
  • Despite the fact that the CC-64 is likely reporting that FW is up to date, from the FW tab, put a check mark next to the CC-64 and do another FW update (jut in case there is a little corruption present in the running file).

  • When it reboots and returns to the Device List window, change your network address to the new desired target and from the Network Settings tab, try the address change again.  If it fails the first time, pull the power supply plug to manually reboot the CC-64, change your Project Settings address back to the original range to rediscover the CC-64 and try changing the address again.
  • If this fails, I am suspicious that there may be some communication problems with the computer.  I would temporarily disable your firewall, make sure all other security software is temporarily disabled, disable other NIC cards (Wi-Fi, other LAN ports if you have them) and try again.   As an example of these type issues, there is a CC-64 Update Utility that is part if your ControlSpace installation package.  That utility is found here: C:\Program Files (x86)\Bose\ControlSpace 5.3\bin.  If I launch the "CC64UpdateUtility.exe" - despite the fact that my CC-64 appears in the window of Hardware Manager - it will not be discovered in the CC64UpdateUtility until I disable everything except the NIC card I am using.  If you check here and your CC-64 is not showing up, it is a communication issue specific to your set-up and I know no other way to work around it other than to disable everything else until you get the address changed.
  • As a last resort, try another computer that may not have the same security suite installed.    

If the CC-64 is able to be programmed and is controlling the system as intended under the original IP address, it "should" be able to be updated to a new IP address.  That doesn't mean that it "will" be able to be updated, but I have beaten several of these reluctant warriors into submission using all or some combination of the steps above. 

Best regards,

Dave

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Hi 

solved, i’ve used a 10/100 switch and done. Just i faced another issue with one on the cc-64. I checked the ip manually cause I couldn’t  find it with default ip and it’s showing ip:  255.255.255.255.    (Check the attachment) . Anybody faced this issue and how to solve it ?

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Hi Abboud,

Glad issue #1 was resolved.  As for issue #2 - a CC-64 with the IP address of 255.255.255.255 - I believe I am correct (based on other posts) that you now have an opportunity to replace that CC-64.  It is unreachable by any normal means and I am unaware of any technique to reset the CC-64 in the field.  Perhaps one of the other support guys has a trick up their sleeves, but I would cut your losses and replace it. 

Best regards,

Dave

Hi Guys,

Thank you for supporting Abboud.

Hi Abboud,

Please try the following:
When CC64 is powered, press and hold bank 1 and 3.
After some seconds you will see a menu with the selection to "reset network"

Select yes and reboot the CC64

Default settings:
IP 192.168.0.176
SNM: 255.255.255.0
GW: 192.168.0.1

BR
Arno

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