Hi I cant open CSP files that were bulid in just 2 weeks ago. I have tried two different computers both on windows 10. If I do a new desing in 4.4.2 it works. If I do a new design i 5.1 I have the same problem. See attached picture. My windows 10 was auto updated 12 september after the design orginaly was built. What to do?
Hello there; I have this issue with firmware udpate of CS428 and 1248. I have tried with v1.0 and v.1.0.1 .frm and with both there is an error. "Sorry this file is incompatible with this device" Thank you for your support. -- Israel
Hello, We have a project that need to switch two sound sources by third party, for example, one area, one output, switch input 1 and 3. Could you please tell me how to do that? I cannot find any specific file describing that, installation guide and help file. Also i can not find any settings in webpage configuration. Maybe in further firmware? I'd like to know when will it be released, because this project will have more than 40 units. Thank you. Cathy
Could someone direct me towards a setup guide for getting the CC-2D talking to the CSP-428? I cant see anything on the Bose website online. I have all devices on a fixed IP in the same range and can see them in discovery tool , Cant see any function within the CSP-428 web browser to search for controllers and the Identify button in the browser does nothing. Thanks.
I have not seen that specific error before, but have you made sure to "un-zip" the files before opening them in the browser configuration page? Also, makes sure the file is listed as: CSP_v1.0.1.frm The file name must be exact and have the .frm extension.
Hello Isreal, Sorry you are running into this issue. As far as I can remember, v1.041 is not a release version (have to verify that). Could it be that you received the unit from a Bose employee for testing (beta product)? For your information, I can reproduce this with v1.041. I've also sent you a private message. BR Arno
Hello HD Tom, on the Controller page you should see the connected Controllers at the top. When you click on one of the Controllers you should be able to assign it to a listing area and select which inputs should be selectable. BR Arno
Arno- I am having the same issue. New firmware installed. I found the CC2D once and now I cannot seem to find it again. It just seems to be missing. The CC2D is getting PoE (it brighten, then dims) but I cannot see it in the program for the CSP-428. I looked through the training and there is nothing on how the controllers are synced to the program. The info you gave earlier in this thread are better than what is on the training site. I only have one CC2D at this time. I am rolling out...
I have found the problem! I work at home. In my house I have one ESP1600 and one ESP1240. (Yes I know this is little odd ) This units are connected to my network that have connection to my wireless router and to my computer to surf. When I am connected to my router the problem occur! This happens even if I don't try to go online in CSD. This has never been a problem before. The last design I did was in 8 september and it went well. 12 september my computers auto updated windows 10. After...
Great you found the problem. Thank you for your time and effort. Can you check to which version windows 10 is updated? WIN+R -> and type winver in the run dialog and press enter. Can you connect when you disable the wifi connection and connect via your "internet" connection? You can also try to change the "host network interface" from "automatic selection" to one of the NICs We always advise to have only one network connection to the Bose system. BR Arno
Windows 10 Home ver 1803 I have only the wireless connection, not cable = only one connection. You can also try to change the "host network interface" from "automatic selection" to one of the NICs. This is greek to me... please explain.
Hello Paolo, Thank you for your interest in our new Commercial Sound Processors. As this product is still in development and things can change, we cannot share screenshots of the Web GUI. If you have other question regarding the CSP or other Bose professional products, please let u know. BR Arno
Hello Cathy, The CSP can be controlled by the Bose ControlCenter CC-1D, CC-2D and CC-3D, and by the Bose ControlSpace Remote application. The PTT function can be set in the web-interface of the CSP. With the control inputs 1-8 you can create paging per listing area. I will contact you by email to discuss your project. BR Arno
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