Tagged With "error"

Topic

Error Window when going online with CSD

Bruce-at-Bose ·
One of my dealers has an installation that comes up with this error window when he opens the CSD file on his computer. It does it with the computer in my office as well. The Project is set to the correct IP address in CSD as is the network card on his computer. He can connect to the system. We just can't figure out what to do to eliminate this showing up every time. Bruce
Topic

CPS Error

Henrik Frost ·
Hi, I have a little problem with my attached design. As it is right now, everything is OK - i can go online to my system and i can check the DSP Resources. When i will make a connection from Matrix 2, output 23 (Cafe) to my Selector. Then i got a fail when i try to go online og if i try to tjek my DSP Resources. It is easy to test in the attached design. Hope that you can help - thanks. Best Regards Henrik Frost AV CENTER
Topic

Error installing ControlSpace Remote builder 2.5

Luis Bejarano ·
Just a heads up for anyone having this issue when trying to install Remote builder 2.5 Solution: I had to turn off Real-time protection on Windows Defender Security Center Then the install will proceed like normal. My info: all windows updates to date.
Topic

Bose Free Space DXA - Amp Fault !

ScottSoko ·
We have a Bose Free Space DXA 2120 and are getting the following error message when we turn the volume up (to above 70 Db's) we get the error. They are attached to two sets of the omni free space pendant 3 - speakers. We've been able to isolate the issue to one set of the omni speakers and even with a brand new Bose Free Space DXA 2120 we still get the Amp Fault ! error. Anyone know how we can isolate the sound wire from the speaker to find the source of the issue?
Topic

CSD 5.01 red cross when renaming and zooming

Ivar-at-Bose ·
Hi, When you hit F2 to rename an object and use CTRL-Scroll to use zoom, a red cross will display and the file gets corrupt. After saving your file the CSD is not able to open it again and gives error 'File read error'. See screenshots attached. See attached.
Reply

Re: CSD 5.01 red cross when renaming and zooming

Arno-at-Bose ·
Hi Ivar, Thank you for sharing and sorry for the inconveniences. I'm able to reproduce and will back log it. BR Arno
Reply

Re: Error installing ControlSpace Remote builder 2.5

Luis Bejarano ·
I´ve continued to have problems after installing if I activate windows defender again. The solution was to add these files to the Controlled folder access on windows defender settings:
Reply

Re: CPS Error

Arno-at-Bose ·
Hello Henrik, The reason for this error message is about you create a possible audio loop. Signal going out of Matrix 2, into Selector "Cafe prg. select", back into Matrix 2. BR Arno
Reply

Re: CPS Error

Henrik Frost ·
Hi Arno, Super, I will fix it another war around. Thanks. /frost
Reply

Re: Error Window when going online with CSD

Arno-at-Bose ·
Hi Bruce, Could it be that they changed the network address after they added the Dante Endpoints? If this was te work flow, CSD didn't updated the new network address to the Dante Endpoints (is a logged issue). Easiest way to solve this, is to remove the Dante Endpoints and add them again when CSD is set to the correct network address. Sorry for the inconveniences. BR Arno
Reply

Re: Error installing ControlSpace Remote builder 2.5

Arno-at-Bose ·
Hello Luis, Sorry you run into this and thank you for sharing the workaround. I will log this to see if we can prevent this in the future. BR Arno
Reply

Re: Bose Free Space DXA - Amp Fault !

ScottSoko ·
Or any idea what could be causing the speaker or wire to create this issue?
Reply

Re: Bose Free Space DXA - Amp Fault !

Arno-at-Bose ·
Hello ScottSoko, Sorry to read you experiencing issues. And thank you for your pre-investigation. Can you tell us how the FS3 and DXA2120 are connected? Could you send some photos of the FS3 and DXA2120? Perhaps the FS3 is set to Lo-Z and connected to the Hi-Z of the DXA2120. BR Arno CAS-14016-P4T1Y2
Reply

Re: Bose Free Space DXA - Amp Fault !

ScottSoko ·
How would I check/change the setup on the DXA2120 from Hi-z to Lo-Z? How would I check/change the setup on the FSA? I have two FS3 setups that are identical and until recently they were performing identically. Now one works great and the other is creating issues. If I unplug the FS3 with issues the system/setup works great. I tried changing which output from the DXA goes to which speaker. swapping the effected speaker from output 1 to output 2 doesn't change anything. The working FS3...
Reply

Re: Bose Free Space DXA - Amp Fault !

ChrisJ-at-Bose ·
Hi ScottSoko, Yes, please share your wiring method at the speaker and at the amp. You mentioned you isolated this to one set of FS3 omnis. An amp fault could be created when tying to drive high impedance from 8-ohm output (with no jumpers), though normally the result is very little to no sound at all before a fault. You want to make sure you're using the correct speaker presets (EQ) from the amp as well. If you're in the US, you can contact us directly. I'll send you a private message.
Reply

Re: Bose Free Space DXA - Amp Fault !

ChrisJ-at-Bose ·
Hi ScottSoko, From your description, if both speakers are wired correctly, and both amp outputs are wired and working correctly with a working FS3, the issue is certainly with the speaker. Please arrange to exchange this with us, or with your local Bose rep. Thank you, ChrisJ-at-Bose
Reply

Re: Bose Free Space DXA - Amp Fault !

ScottSoko ·
Following up on this to close out the thread. The issue was located and appears to have been due to faulty speaker wire. We've replaced the wire and all seems to be working correctly now.
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