Tagged With "Remote"

Topic

CS Remote Designer - Parameter Set Buttons Images

MarcH ·
Hi there, So maybe it's not at all a bug. BUT it is weird tho. You can select to use a image as a button. Perfect! And even on and off images. Great! I have designed a button in 2 styles, added them to the parameter set button and was surprised with a 4:3 10px by 10px pixelated blur of my image?Also when pressing on the button the colour outline is still there. Very weird. Please help or fix this.
Topic

Powermatch amplifier, remote overload

Luis Bejarano ·
Scenario: Ex1280 + PM8500N controlling 8 zones on 50V high impedance mode. CS Remote 2.2 made layout to control all 8 zones, 5 people share the same remote on their phones (1 iPhone, 4 android) and additionally its installed with remote client 2.2 on 2 windows PC's. Bug: The remote completely stops working, not control or feedback from the volume levels. You can still go online to the amplifier with CSD but the CS remote will show the amplifier as offline. To fix this you have to close all...
Topic

Collection Addition

Bilal ·
I am working on a project where the client has 2 ESP-00 II and 11 PM-8500N Amplifiers, and have 15 Zones and requested an application, I was working on an app and in a very early stage as I added 5th collection (Page) it is not allowing me to add any more. Not sure, How many collection can be added to single Bose CS Remote builder app. Thanks in advance.
Topic

ControlSpace Remote volume control desync from ControlsSpace Designer

Luis Bejarano ·
I've found this happening when I operate the CSR while being online with the amplifier. If you try to control from both ends they can get de-sync. Then CSR volume slider will have no effect on the amplifier, the only way to control volume now will be from CSD. To fix this you have to set the slider on CSR to minimum and then manually set the volume on CSD to -60. Once you do this they'll both be at sync again. I think the problem is that in CSR the minimum volume value is -60 and in CSD the...
Topic

Error installing ControlSpace Remote builder 2.5

Luis Bejarano ·
Just a heads up for anyone having this issue when trying to install Remote builder 2.5 Solution: I had to turn off Real-time protection on Windows Defender Security Center Then the install will proceed like normal. My info: all windows updates to date.
Topic

Hability to have more than one remote layout per phone

Luis Bejarano ·
Dear Support, Please add support for more than one remote layout per phone. Also on the same issue a way to control different areas by username/password (or mac?) would be great, to add different functionality to different users. Thanks!
Topic

Remote App Network Performance with Dante

JeffAlex2 ·
Hey Guys, We deploy CS Systems over enterprise networks with VLANs and SSIDs set up for the audio system. We never experienced any significant lag in control when using the ESP00, but when that was discontinued we switched to Dante to get the distribution capability we needed. Since switching to Dante we are noticing lagged behavior with the remote control apps. Is this a result of having remote control and Dante distribution on the same network or is there something else we should check? ...
Topic

CS Remote Builder - Parameter Set Buttons

JeffAlex2 ·
The parameter set buttons are great for operational control but are currently only able to be gray or an on-off image selection. It would be great to be able to change the text and button background color with on-off... like: Parameter On - Text White, Background Green Parameter Off - Text Gray, Background Red Thanks!
Topic

iOS11 Cyrillic Problem

DiegoC_at_BOSE ·
Hi, guys. I found some problems in a CS Training in Chile with iOS devices with the latest update (iOS11), but it looks like we're starting to have the Cyrillic problem again. The control names and the app menus start to fail with this font issue. Do we have any update/fix for this? Thanks, Diego.
Topic

ControlSpace Remote app crashes on Android Nougat 7.0

Miltiadis ·
Dear all, I've downloaded the ControlSpace Remote app on a customer's smartphone Samsung Galaxy S8 with Android Nougat 7.0. As soon as the app opens an error pops-up “Unfortunately App has Stopped”. Please notice that I have never been able to run the app. I did some google search and followed some simple tips on how to solve app crashing issues on Android 7, but nothing worked. Any thoughts anyone?
Topic

ControlSpace Remote app with VU meters

Miltiadis ·
Dear all, It would be nice to have VU metering in the ControlSpace Remote app. Any plans on this? Miltiadis
Reply

Re: Remote App Network Performance with Dante

Arno-at-Bose ·
Hello JeffAlex, I haven't heard on CSR control lag. Dante multicast flows can flood the WiFi link. Audinate wrote an article on this. For testing, you might can try to isolate Dante and CSD control by selecting Isolated mode for the Dante network mode. On the primary port you will have Dante and on the secondary port CSD control. Or build a small network and see if you still experiencing this issue. Do you also experiencing this issue when you use CSR on a wired PC? I hope this will help you...
Reply

Re: Remote App Network Performance with Dante

JeffAlex2 ·
Thanks Arno... our network team is checking further
Reply

Re: Remote App Network Performance with Dante

JeffAlex2 ·
Arno, to pick up on where we left off... our network team seems to think that since we deploy CS Systems with music streaming constantly over Dante to 3 PM8250 amps and 24 zones, that remote control traffic over the same ethernet connection is not getting priority, therefore lagging. In your response on 1/7 you suggested isolating the two traffic streams. I assume that this is performed in Dante Controller here...attachment Are the rest of the steps for CSD and CS Remote builder documented? ...
Reply

Re: CS Remote Builder - Parameter Set Buttons

Arno-at-Bose ·
Hello Jeff, I've logged to our feature request. BR Arno
Reply

Re: Remote App Network Performance with Dante

Arno-at-Bose ·
solating Dante and control can be done in Dante Controller: Go to Device Info double click on the Dante device click on the Network Config tab and select Isolated_Networks under Switch Configuration A notification window will pop-up and select Yes Reboot the unit You have to do this for all Dante devices and you have to create 2 networks (Dante / Control) BR Arno
Reply

Re: Remote App Network Performance with Dante

JeffAlex2 ·
Thanks Arno!
Reply

Re: Error installing ControlSpace Remote builder 2.5

Luis Bejarano ·
I´ve continued to have problems after installing if I activate windows defender again. The solution was to add these files to the Controlled folder access on windows defender settings:
Reply

Re: iOS11 Cyrillic Problem

Arno-at-Bose ·
HI Diego, Thank you for reporting this and we are aware of this issue: LInk 1 Link 2 Best regards, Arno
Reply

Re: ControlSpace Remote app crashes on Android Nougat 7.0

Arno-at-Bose ·
Hi Miltiadis, This is a know issue with Samsung S7 and S8 and we are working hard on solving this (Probably it will be fixed in the next release). Arno
Reply

Re: ControlSpace Remote app crashes on Android Nougat 7.0

Miltiadis ·
Hi Arno, Thanks for the info. Regards, Miltiadis
Reply

Re: ControlSpace Remote app crashes on Android Nougat 7.0

Arno-at-Bose ·
CSR remote 2.2 is now available in App Store and Play Store should now work with Samsung Galaxy (Android 5.1)
Reply

Re: iOS11 Cyrillic Problem

Arno-at-Bose ·
CSR remote 2.2 is now available in App Store and Play Stores which should solve this issue.
Reply

Re: Powermatch amplifier, remote overload

Arno-at-Bose ·
Hello Luis, Thank you for reaching out to us. Is it possible for you to share the CSD and CPZ files? Are all devices, including PC, have this issue? When does it happen, like, when all devices are controlling at the same time, in idle after x time, ..... Hope you can provide us more information. BR Arno
Reply

Re: Hability to have more than one remote layout per phone

Arno-at-Bose ·
Hello Luis, This feature request is in our back log. for the pin code, perhaps this example can help you. BR Arno
Reply

Re: Error installing ControlSpace Remote builder 2.5

Arno-at-Bose ·
Hello Luis, Sorry you run into this and thank you for sharing the workaround. I will log this to see if we can prevent this in the future. BR Arno
Reply

Re: CS Remote Designer - Parameter Set Buttons Images

Arno-at-Bose ·
Hello Marc, Thank you for contacting us. You should be able to resize the image / button by dragging the button handler on the bottom of the button or change the height value in the properties window of the Pset button. If you only need the image, you can uncheck "Border" in the properties window fo the Pset button. BR Arno
Reply

Re: CS Remote Designer - Parameter Set Buttons Images

MarcH ·
Hi there, thats not the case, it stays at that square blur. with or without border.
Reply

Re: CS Remote Designer - Parameter Set Buttons Images

Arno-at-Bose ·
Can you share the CSR design file and the image you are trying to use? And which version of CSR builder are you using? BR Arno
Reply

Re: CS Remote Designer - Parameter Set Buttons Images

MarcH ·
To be fare, no I cannot share the CSR, but can share the image. And I’m not able to create a new empty file atm. (On the road not laptop) it also happens on a new file. Just a single parameter set button in image mode without border. 10,1inch 16:10 touchscreen
Reply

Re: CS Remote Designer - Parameter Set Buttons Images

Arno-at-Bose ·
Hello Marc, Now I see what you mean. It looks like it is related to the rectangle image you want to use. Attached I've converted it to a square image and although it creates a large button, the text is readable. I hope this workaround will work for you. If you are using an EX processor (with logic), we might can come up with another solution (using Logic Input), but you probably still have the large square button. I will log this issue. BR Arno
Reply

Re: CS Remote Designer - Parameter Set Buttons Images

MarcH ·
Hi there, So yeah it does work. But the on press circle is not pretty. For now we just use the default buttons and wait for a update. Thanks for logging it to the dev team, hope to see it "soon" in the updates
Reply

Re: ControlSpace Remote volume control desync from ControlsSpace Designer

Arno-at-Bose ·
Hello Luis, Thank you for reporting this issue. As you are writing that CSD shows infinity as lowest value, I assume you are using groups to control the PowerMatch outputs? In that case, it is caused by the fact that the steps using the group slider (changing the value using your mouse) are not 0.5 dB which is should be. As long as you change the group slider using the up/down arrow keys they stay in sync. This issue is scheduled to be fixed in the next release of CSD. BR Arno
Reply

Re: ControlSpace Remote volume control desync from ControlsSpace Designer

Luis Bejarano ·
I assume you are using groups to control the PowerMatch outputs Yes I am, Thanks Arno.
Reply

Re: ControlSpace Remote app with VU meters

MattS-at-Bose ·
Hi Miltiadis, There are no plans for metering in ControlSpace Remote. Thanks, Matt
Reply

Re: ControlSpace Remote app with VU meters

Arno-at-Bose ·
Hi Miltiadis, With ControlSpace EX-1280C and CSR 2.2 you can create a signal indicator, by using a meter (logic out) and Logic output. This logic output you can use in CSR and indicator. If you use multiple logic outputs connected to the meter and set different thresholds in the meter block, you could create a VU meter, but there will be some delay. So it will not be optimal. In attached example you can see how to create the signal indicator. BR Arno
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