Tagged With "6.9"

Topic

Problem importing Google Sketchup 8 file

Bruce-at-Bose ·
Hello World, I have a dealer who reported a problem importing a Google sketchup version 8 drawing. Here is a snip from his email: <I just wanted to pass along an issue with the most recent version of Sketchup 8 and the Bose Modeler plug in. Apparently the plug in won't install nor work on Sketchup 8. I downgraded to Sketchup 7 for the time being and it works fine.> See file attached. For the record, I have not tried importing into Modeler myself - I'm still trying to dig out from being...
Topic

Group selection - Cross point state

Arno-at-Bose ·
It would save time if you could make a selection of some cross-point and than change the state of these cross-points at once.
TopicFeatured

PowerMatch Recovery Mode

Arno-at-Bose ·
The attached document describes how to enter Recovery mode to update firmware in a PowerMatch amplifier if the regular firmware update process using ControlSpace Designer (CSD) fails.
Topic

SB Changing Network Settings Using Bose ControlSpace Designer Software

Arno-at-Bose ·
This support bulletin describes how to change the network settings of Bose ControlSpace sound processors, Bose PowerMatch amplifiers, and Bose PowerShare PS404D and PS604D amplifiers using ControlSpace Designer (CSD) software.
Topic

CSD 5.6 does not have correct EQ version

Ki ·
CSD 5.6 comes with EQ 0.051 (the same as 5.5). In hardware manager everything looks fine and up-to-date for PMs. When you try to connect, error is: "Please upgrade the EQ File to version 0.053 or newer." Can we receive correct EQ file? I already updated devices firmware and converted project files to 5.6 and I wish to continue with this version. Thanks, Kiril
Topic

VOIP Settings

abboud ·
Hi Bose team i'm trying to configure EX1280c Voip to our company voip system. unfortunately, it doesn't work. it's just a basic set-up but i don't know, something wrong happening. i have a zoiper software on my pc and have the same voip settings and it's working fine. voip ip : dhcp (network 192.168.5.xxx 255.255.254.0) EX1280 IP: STATIC 192.168.0.3 255.255.255.0 Please check the attached pictures and program file and let me know if i'm not doing it on the right way thanks
Topic

PowerShare AmpLink devices missing in device list

Peter Heiberg ·
Hi all If this should be handled as a feature request, please move it accordingly. The device list in CSD is missing the PS604A and PS404A amplifiers. Checked on 5.4, 5.5 and 5.6(.2.30797). Although just a graphical issue, my sales department often use CSDs Project View to plan and order components for installations. Workaround so far has been to use the passive amplifier block (PS604) and add a note to it.
Topic

DesignMax Modeler Files

AndyK-at-Bose ·
Hello, Attached are the DesignMax Modeler files for Modeler 6.11. A downloadable updater will also be available on pro.bose.com soon. For now, you can manually install the SPM files and images. Images should be pasted into the following folder: C:\Program Files (x86)\Bose\Bose Modeler 6.11\data\speaker_data\Bose\Images A new folder called DesignMax should be created in Speaker_Data > Bose, and then SPM files should be pasted into it in this location C:\Program Files (x86)\Bose\Bose...
Topic

AN Configure EX-1280C with Cisco CallManager

Arno-at-Bose ·
To configure ControlSpace EX-1280C with Cisco CallManager (CUCM), please see attached new application note.
TopicFeatured

SB VoIP Syslog

Arno-at-Bose ·
The attached support bulletin describes how to set up and receive the VoIP syslog in for ControlSpace EX conferencing processors.
Topic

ControlSpace ESP-880A

Evidence ·
Hi guys Can you connect up to 9 CC-16 to the ESP 880AD, each CC-16 are installed in 9 different rooms to control the rooms they are installed remotely. what is the ideal connection to apply in installing the CC-16. Thanks
TopicFeatured

SB RS232 Control Not Working

Arno-at-Bose ·
Users have reported that some sound processors do not respond to RS-232 commands, but do respond to SoIP commands. This issue occurs in units that are shipped in Factory Test mode. Attached document describes how to determine if the processor is in Factory Test mode and how to turn the Factory Test mode off.
Topic

Surfaces disappear when vertexes are switched on

Matthias at Bose ·
Hello Gentlemen, I got a new laptop and installed Modeler 6.8 plus. The laptop is a Dell Precision M3800, I attached the system info. The Display resolution is 3200x1800 and the graphic adapter is a NVIDIA Quadro K1100M. The installation procedure ran without any problems! Now my problem. As soon as I switch ON the vertexes all surfaces in the model disappear! But the surfaces are still in the model, I can choose them in the surface list and I can see them in the camera view. If I switch ON...
Topic

Power adjustment

ThomasS-at-Bose ·
Hi all, I wonder how exactly the output power is adjusted for the PS amplifiers. It's my understanding from reading the manual, that the amp is measuring the load in order to determine power. If this is true, what is it exactly measuring ? Something like an 'averaged impedance', derived from broadband voltage and current ? Wouldn't this require consideration of the input spectrum that is applied, e.g. recommending pink noise or IEC program spectrum ? And within the adjustment process, shall...
Topic

Trouble Logging In / Signing Out April 7-8 2017

Bose Pro Community Admin ·
We had an issue with people not being able to log in or sign out of the community earlier this week. We installed some changes at around 9:00 PM standard time April 7th that should have resolved this. If you are still having difficulty logging in please send us an email at BoseProCommunity@bose.com . Please send the address that you see your browser address bar and any text that is on the screen. A screenshot would be great. Thank you. Bose Pro Community Admin
Topic

Modeler 6.9 - 1 m gridlines are not visible

Lars Justesen ·
Hi! If you choose to have gridlines at 1m, the ruler on the window edges change, but no gridline is shown through the window. Only 0 - 2 - 4 - 6 a.s.o in 2m interval gridlines is shown. Hope that this can be fixed Best Regards, Lars
Topic

Known issues CSD 5.0

Arno-at-Bose ·
Recently we release CSD 5.0 with a lot of new features and a brand new look. Attached the release note with the issue known at release. Since this release some new issues are reported: Duplicating (ctrl+D) PM amplifiers in the Project View will corrupt the design file.This applies also for Copy (ctrl+C) Past (ctrl+V) Fixed in CSD 5.0.2 EX-1280C: Changing number of bands in a VPEQ which is already added to a Parameter set, creates a corrupted file: red power LED, metering and control stops...
Topic

Gain ShowMatch

Ivar-at-Bose ·
Hi, It seems that in Modeler 6.10 something goes wrong with the gain at ShowMatch loudspeakers. You can turn up the gain per loudspeaker up to +50dB?
Topic

New release announcement: ControlSpace Designer 5.0.3

Arno-at-Bose ·
This release of ControlSpace Designer and firmware fixes various issues including: 1. Support for setting the gateway addresses in EX-1280 2. EX-1280C and EX-UH now work correctly with Logitech Smart Dock via USB Note: the above two EX-1280C fixes require the latest firmware running from SD card. EX-1280C’s with SD card will show Kernel: 1.160 – 23 May 2018 on the Version Info screen (and include a green dot on the back panel.) 3. GPIO-II volume control now go to infinity 4. Support for...
Topic

SB - Restore design / network setting on an EX-1280C

Arno-at-Bose ·
Attached a support bulletin on how to restore design / network setting on an EX-1280C
Topic

Only First 9 Parameter Sets show active in CSR

Blake ·
I am using CS Builder Version 2.0.3.8 and like the post before only the first 9 Parameter Sets indicate that they are the last parameter set invoked. Same as this post: https://www.bosepro.community/ g/proaudio/topic/active- parameter-set-doesn-t-stay- highlighted
Topic

Serial Out

GregN ·
I am using a ESP-00 II frame's serial output to send commands to a RS-232 controllable FM tuner. I'm planning to send a preset function to change the radio station each day. If I use a terminal program on my PC, I can get the 5 x preset commands to work correctly with the FM Tuner. Once I enter these 5 same commands into the serial out module in ControlSpace, Go On-line and test - nothing happens. Is there anything I need to add to the string for the Bose unit to send it properly? I've tried...
Topic

COPY-PASTE SM-RM Array = Modeler 6.10 Crashes

DiegoC_at_BOSE ·
Hi, guys. I've been having issues with 6.10 with SHOWMATCH and ROOMMATCH arrays. When I do CTRL+C/CTRL+V the software crashes and there´s no way to recover the model. This is a very useful tool when working on stadiums and sports using several distributed arrays. Is this something we can check? Thanks, D.C.
Topic

ShowMatch Link Bars

Jorgen-at-Bose ·
Hi all. When designing a small SM system were the subs are arrayed with the FR modules the Link Bar & Pullup is a very nice feature to save cost and weight. However it’s not an option in Modeler 6.10.17. When this is missing the pickup point, total weight and image of the cluster is wrong in the rigging report. I would very much like this small but useful feature be added in next release. Best regards Jorgen Allen
Topic

ESP880 Timer Function not working consistently

BrianK-at-Bose ·
I have a small hotel system that supposed to turn on daily at 10:00 am and have one zone go off at 9:30 pm and another off at 10:30 pm The hotel operators say the timer function is not working. We're checked the laptop connecting to the ESP that the date time and zone are correct. I've enclosed the CSP file.
Topic

Erratic Network Behaviour

BrianK-at-Bose ·
See the following Thread: Thanks for the response. A bit more info - We are already on the 5ghz band. I have used a WiFi analyzer and determined we are on an optimal channel for this location. When I came in this morning having had the 1240 unplugged overnight I plugged it in and everything just worked. To put it mildly this frightens me! I'm not much of one to rely on divine intervention to base my network stability on. The media server has no QoS over anything. But just to be sure I will...
Topic

Parameter Set name only allow 9 items to be displayed

BrianK-at-Bose ·
Here's a interesting bug that one of my dealers found. I have confirmed it with the enclosed configuration files. If you put a parameter set list on the display and load in more than 9 parameter sets, when you select 1 - 9, the parameter set selected stays visible in the display. When you select 10 or higher, it displays for a second and then goes blank. I have tested this on the iOS app on in iPhone (iOS9) and on the Windows App (Win7-64) and the results are identical.
Topic

CSR 2.0 File Transfer Issue

Arno-at-Bose ·
Please find the attached Product Technical Bulletin from Trevor Donarski regarding ControlSpace Remote 2.0 app store availability and file transfer issues.
TopicFeatured

Dante 32x32 Firmware Upgrade Process

Arno-at-Bose ·
Please find the attached Product Technical Bulletin from Trevor Donarski regarding upgrading ControlSpace Fixed-I/O Dante cards from 16x16 to 32x32 channel capability.
Topic

Buffer overflow from Crestron Module

Pemo-SpecialElektronik ·
Hello All. As we all know, the Crestron drivers for controlling ESP differs between what is available on pro.bose.com and applicationmarket.crestron.com We have a customer that is using the on from pro.bose.com together with a CP3 and 2st ESP 1600. There are being buffer overflows in the module since I think it never gets trashed; Error: splusmanagerapp.exe [App 1] # 22:45:51 9-10-2015 # Module S-3.3.4.2.2:S-12:S-1 : ESP_Matrix_Mixer_CrossPoint_2_0 at line 181: Overflow. Capacity = 1000.
TopicFeatured

Audio Loss Dante 32x32 ESP fixed IO

Arno-at-Bose ·
Applies to: Dante audio out on fixed-I/O ControlSpace processors (ESP-880/1240/4120/1600) with 32x32 Dante card (DNC-R32). This issue was not present for fixed-I/O ESPs with 16x16 Dante cards. Summary: Some users reported encountering an issue with Dante audio when using the 32x32 Dante card with our fixed I/O ControlSpace Engineered Sound Processors (ESP-880/1240/2140/1600). The issue is that while Dante audio in was working, there was no Dante audio coming out of the ESP onto the Dante...
Topic

Modeler 6.9 crashing computer

Bruce-at-Bose ·
Hello, I have a dealer who is having issues with Modeler 6.9 software on his computer. He is running Window7 Pro on his computer and after he installed Modeler 6.9, the system acts like it’s booting Windows, but then blue screens right before the login screen. When I boot into Safe Mode and remove 6.9 the system boots normally? The driver it’s complaining about is iaStorA.sys. He was running Modeler 6.8 on this computer with no issue and is currently running Modeler 6.9 on a Windows 10...
Topic

CC-64 a “power over CAT5” adapter

Arno-at-Bose ·
When ordering a new ControlSpace CC-64 a “power over CAT5” adapter is now included for free (depending on local stock). With this adapter one can easily power the CC-64 centrally (at the network switch side). By default, the CC-64 is configured for power from the power connector. If one chooses to power over CAT5 the internal two jumpers should be moved to the correct position. To power the CC-64 a DC power supply, CC-PS1 (SKU 371407-0010), is required. Attached the instruction sheet for the...
Member

Michael 9

Topic

Modeler Crashes when MA12 Clusters were being re-aligned or stacked (MA24)

aris-at-bose ·
Hi, Just wondering whether this had happened to anybody already. I am attaching a model that I am working currently for a project which keep crashing modeler everytime I try to re-align or restack the MA12/ MA24 loudspeakers. This is in its preliminary design stage but I cannot continue because everytime I try to correct any array something wierd would happen to the other arrays like some array would suddenly turn into a four element array (which was not there originally), the acoustic...
Topic

Floating Absorbers

stephen-at-cfa ·
Hello all, this is my first post here, so please be gentle. My name is Stephen Solberg, and I am with Coffeen Fricke & Associates in Lenexa, Kansas, USA. We are currently working on a project which contains large free-floating absorbing panels. These panels are hung 2 meters below the concrete deck above. As we discuss this concept in our office, it seems that there are a few problems when attempting to model this situation. First, all surfaces must reflect all frequencies of sound...
Topic

RT Calculation and Auditioner

jerroldpmk ·
Gentlemen, I have a question about auralizations and Auditioner. How is RT calculated and what are you hearing in auralizations in Auditioner? Is RT calculated using the RT source only? When you auralize, is the reverberant field you are hearing based on the omnidirectional RT source or is it calculated using the loudspeakers and their directivity as the source(s)? This is a big issue if you need to demonstrate the benefits of a loudspeaker system using high Q devices, especially if using...
Topic

Observation about STI(2003) versus 1988

Hello Everyone, I thought that I would bring up something that I have discovered regarding the new STI(2003) Algorithm. I initially found that my results were consistently worse when calculated using the 2003 Algorithm when compared with the 1988 version. Sometimes quite a bit worse, however I just assumed that this was the way it was meant to be. I have since discovered a difference between the way they work which explains this and being aware of it has allowed me to achieve much better...
Topic

Can we commit?- STI | Suggestions please |

Guest ·
Hi Thomas Recently we have been approached by a member of Trust. They are building a Pyramid Hall for MEDITATION purpose. I tried making Modeler for the same, and it is enclosed with this post. Info about Modeler and site: Site is located towards the Southern part of country.(Its bit hot there!) Application is Speech. (Meditation) RT with Zero Occupancy - 5.6sec at 500Hz Our Goal as always : Provide good STI, and avoid Acoustic treatment I need suggestions, whether we can commit STI above...
Topic

Application Note: Preparing Imported Files for Modeling

stephen-at-playnetwork ·
This Application Note provides recommendations for improving the quality and usability of imported files within Modeler® Sound System Software. To ensure each imported model is geometrically and acoustically accurate, we explore the following two primary sections of information: Section 1: Differences between modeling approaches of Modeler software and EASE Section 2: Preparing imported files for efficient use within Modeler software The application note is in PDF format and attached to this...
Topic

Any support available now for Bose Entero system?

julianhuang ·
Dear all, I'm wondering if the technical support for Bose Entero 16 SE Audio Processor and its accessories are still available now? We have a customer using this system for years and may inquire some support these days. Attached are the product introductions, for reference. Thank you. Regards, Julian
Topic

.NET requirements for CS Designer 2.2

Can you please advise whether .NET2.0 is a requirment for V2.2 to run or can they stick with .NET1.1? I have a dealer who only has .NET1.1 and 3.0 installed and CS Designer V2.2 won't run correctly.
Topic

New Application Notes

ThomasS-at-Bose ·
Hi all, we are currently working on some first application notes for Modeler 6.7. An initial version for "Predicting the Speech Transmission Index STI" has recently been completed. We hope that you find this AppNote useful. Please let us know if you have any questions or remarks. Best rgds, Thomas
Topic

Yaw Listeners auto function.

Jorgen-at-Bose ·
Hi all, the Yaw Listeners to a selected cluster only seems to work on cluster 1-8. Selecting cluster 9 yaws the listener to in my case cluster 12. Also in my test model selecting cluster 10-12 does not yaw the listener at all. The cluster sorting is also not in number, cluster 10 is between cluster 1 and 2. 1. Open the attached test model and from the Listener Tab right click and choose “Yaw Listeners” 2. Then select cluster 1, click OK, then open again and try 2-8. This should work great.
Topic

.seq file, Panaray 620 & 310

Jorgen-at-Bose ·
Hi all, I’m missing .seq files in PM for our lovely small floor monitors, 310 and 620. I know they not require speaker EQ, but it would be nice to have a factory set band-pass and limiter. And, as there then is a 9-band PEQ available, maybe the response could even be better best, jorgen allen
Topic

PM8500/N + ESPLink Channel Swapping

Kyle-at-Bose ·
Summary PowerMatch amplifiers using PM ESPLink digital input cards may experience input channel swapping on pairs A/B, C/D, E/F, G/H during configuration and installation. Cause Issue occurs when a connected ESP-88/00 is power cycled OR the ESPLink optical connection is interrupted. Root cause is being investigated (as of 9/21/12). Product PowerMatch PM8500/PM8500N, all voltages, running firmware version 1.150, and using the PM ESPLink card. Workaround Power OFF/ON using the power switch on...
Topic

PM8500/N Loss of output signal

Kyle-at-Bose ·
Summary Some PowerMatch amplifiers with analog or digital input may lose output audio when going on-line using ControlSpace Designer software (CSD). Cause Issue randomly occurs after going online with CSD. Root cause is being investigated (as of 9/21/12) Product PowerMatch PM8500/PM8500N, all voltages, running firmware version 1.150. Loss of output occurs with analog or digital input. Workaround Recycle the power to the PowerMatch amplifier or “go on-line” with CSD again. Resolution Root...
Topic

Tutorial Files Updated

Bruce-at-Bose ·
Modeler Development team, I went online today and downloaded the Modeler Tutorial and found that the links on page 377 that should lead the new users to additional topic of training are not functional. We need to update this document with operational links and the supporting files so it once again becomes a valuble tool in training new Modeler users on the benefits of the program. Thanks,
Topic

CobraNet in ESP-88

Jorgen-at-Bose ·
Hi There, Is it correct that an ESP-88 can only have one Cobranet card installed? When I have chosen the first cobra card, going to the next slot all cobra cards are missing. Is this correct, and if so, what is the reason for only one card per chassis? Best, jorgen
Topic

I would like a CSD Software/Firmware chart for reference

Bruce-at-Bose ·
Hello Development Team, I had several different tech support calls on the phone today that were asking me about the firmware that they had on their ESP and what version of ControlSpace Designer had been used to install it. Do we have a chart (or can you send me the info and I will make my own chart) for each of the versions of CSD software and the related firmware versions for CSD, CC-64, 8500 amps, etc? That would be very handy to have - at least for me. I know I can dive into the BIN...
 
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