Hey Folks, As we deploy more of the ControlSpace and PowerMatch products, we are working with enterprise level network companies who are setting up VLANs with IP reservations for the gear. In order to make this go smoothly, we need the MAC addresses for the gear at the time we order it. With most IP gear we order, the MAC Addresses appear on the sales order. Is this something Bose can provide? Thanks!
Hi, I can Ping my Dante End Point Bose EP22D on my Laptop. But its not showing Either on Dante Controller or Control Space Designer. Any solution? It's a switched Fiber optic Network. End points are 100 meters away from Server Room.
Hi Amol, In order for the EP22D to have a static IP address now, I assume you were originally seeing it in Dante Controller or ControlSpace Designer. Did the problem happen just after setting the new IP and rebooting the device? Possibilities: -It's sharing the same IP address as another device on the network. Try to isolate it from other network devices or bridged networks. If it becomes visible, change the IP to a unique address. -If it can't be pinged after isolating it from other network...
Mr. ChrisJ, Thank you for your reply. I have already tried this. When I connect that same device to local Network switch then I can control that device on dante controller. But Same device I put on fiber optic network its starts pinging but not visible on dante controller. We are using a network where thousands of DHCP and static devices are connected in a network. I think its a problem of Network only. So now I have decided to separate our Network For Dante Devices only.
Hi JeffAlex2, For new products, such as the Commercial Sound Processors (CSP-428 and CSP-1248) and digital ControlCenters (CC-1D, CC-2D, CC-3D) the MAC address is printed on the product and on the outside of the box. The same is true for other current networked products (with a few exceptions), including the EX-1280C. As for adding this to shipping confirmations, I don't think this is possible at the moment. (particularly on a global scale) Though, I will bring this request to the attention...
Team, We deploy Bose systems in facilities that have secure, enterprise level networks with VLANs (hospitals, senior living, embassy). The easiest way to provision Bose gear to the network is to provide the network administrator with the MAC addresses of the Bose gear prior to installation and the appropriate IP addresses are reserved in the DNS for the gear. Would you please consider printing the MAC addresses for the gear both on the unit and in the shipping confirmation? Thanks!!
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