Hey Folks, As we deploy more of the ControlSpace and PowerMatch products, we are working with enterprise level network companies who are setting up VLANs with IP reservations for the gear. In order to make this go smoothly, we need the MAC addresses for the gear at the time we order it. With most IP gear we order, the MAC Addresses appear on the sales order. Is this something Bose can provide? Thanks!
Hi Everyone, I'm having an issue with a ESP-880AD. A file upload was interrupted due to network problems and since then it's showing us a red power light. It doesn't show up in CSD or CSupdate and when connecting through RS232 or network it asks us for "buildroot login". It's still on the IP-address we set but we can't access it with the software (we can ping it though). Does anyone have any ideas how to fix this? Thanks in advance!
Hello Johan, Can you try the following: start ControlSpace designer during booting, click regurally the scan button hopefully at one point the ESP-880AD will be populated in the Project View at this moment you will have a short period of time (about 10 seconds) to upload the empty design. Please let us know if this solves your issue. BR Arno
Hi @Arno-at-Bose , I have a similar issue with a ESP-1240 but I can't find its current IP or IP range. I have tried Wireshark with a direct connection to my PC hoping it would echo its IP, but it didn't. With RS232, I also get the "buildroot login". Thanks! Marinus
Hello Marinus, The default IP address of an ESP fixed IO is 192.168.0.160. If IP is unknown, I'm afraid that the unit needs to be sent for repair or exchange. Please contact your local Bose contact to arrange this. BR Arno
Hi JeffAlex2, For new products, such as the Commercial Sound Processors (CSP-428 and CSP-1248) and digital ControlCenters (CC-1D, CC-2D, CC-3D) the MAC address is printed on the product and on the outside of the box. The same is true for other current networked products (with a few exceptions), including the EX-1280C. As for adding this to shipping confirmations, I don't think this is possible at the moment. (particularly on a global scale) Though, I will bring this request to the attention...
Team, We deploy Bose systems in facilities that have secure, enterprise level networks with VLANs (hospitals, senior living, embassy). The easiest way to provision Bose gear to the network is to provide the network administrator with the MAC addresses of the Bose gear prior to installation and the appropriate IP addresses are reserved in the DNS for the gear. Would you please consider printing the MAC addresses for the gear both on the unit and in the shipping confirmation? Thanks!!
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