Tagged With "CSR"

Hello, Our designer is setting up a remote app for a restaurant, and she's ran into a problem. Randomly, but always right after adding a new element (Pset, image, frame etc.) the CSR Builder app vanishes - no fault codes or error messages, it looks just the same as if one were to close a saved project normally. She managed to finish the project by hunting down and killing all 32 bit apps running on her PC, so it seems she somehow ran out of RAM. Currently, the app is running stable at 450 MB...

A dealer recently expanded an existing ControlSpace system with an additional ESP unit and CSR app control. The CSR app needed to control blocks from two different ESP units within the system. The dealer could only get CSR to control blocks from one of the ESP units. The other ESP could not be controlled. Turns out that the ESP unit that could not be controlled had been given a name within CSD Project View that ended with a space. CSR automatically removes any leading and trailing spaces...

This program will help you step-by-step to change the network address of a CSR design file to match the network address of the CSD design, if changed http://bosepro.education/categories/photo/915

When adjusting a ToneEq object on an iPhone, holding a slider to make small adjustments causes audio to be muted. If I make small adjustments and raise my finger off of the phone, it works fine. However if trying to adjust a slider live while music is playing, the risk of a complete audio dropout is too high for the ToneEq object to be used. Is this as designed or can the mute be disabled?

Hello everyone, Happy New Year 2019! I have a client using iphone x, and on new year's eve he updated his iphone ios & all updates on the app store update, including CSR to v2.4.0 He power-on the system the next day & immediately he "lost" control of his CSR APP. Client did not have any CC16 to manage the psets. Prior to this case, he was happily using the old iphone 6s and everything was working fine. After iphone X & everything else updated, dang! After recovery, i loan the...

I've found this happening when I operate the CSR while being online with the amplifier. If you try to control from both ends they can get de-sync. Then CSR volume slider will have no effect on the amplifier, the only way to control volume now will be from CSD. To fix this you have to set the slider on CSR to minimum and then manually set the volume on CSD to -60. Once you do this they'll both be at sync again. I think the problem is that in CSR the minimum volume value is -60 and in CSD the...

I am using CS Builder Version 2.0.3.8 and like the post before only the first 9 Parameter Sets indicate that they are the last parameter set invoked. Same as this post: https://www.bosepro.community/ g/proaudio/topic/active- parameter-set-doesn-t-stay- highlighted

Hi everyone, One of our Australian pro dealers today reported an unusual issue with CSR running on iPads. This dealer used to work for Bose Pro and knows the products well. I'll outline the issue and perhaps someone has seen this or has an idea what's happening. System consists of: 1x ESP-88 (very early hardware version - now updated to current firmware) 8x CC-16 and 1x CC-64 2x iPads (one standard, one mini) 1x PC with CSR using client software for windows The PC CSR control, CC-16...

Hello Bernard, Happy New Year to You also ! I had the case with one of my reseller too. Only the gain blocks were responding. No control for Parameter Sets. Devices are : 1x PM8500N + an I-PAD 9,7'' with the last iOS installed CSD is running version 5.3.2.28381 + CSR version 2.4 Best regards

Hi Bernard / Guillaume, Happy New Year to you too. I just tested it with CSD 5.3.2.28381 (FW 2.800) iPad (12.1.1) CSRclient 2.4.0.28163 But not able to reproduce so far. @Berd , have you also tested it with an updated IPhone 6s? Can you send me the CSD and CSR file? Thank you in advance and sorry for the inconveniences. BR Arno @Chris Chua 2

Hello gentlemen, I have email to you Arno, also checkout my video which i email you on the Jan 2. Have a nice day.

Hi Bernard / Guillaume, I nailed it down to the Pset dropdown list. Pset buttons will work fine. I've logged this issue. Workaround is to use Pset buttons instead of the Pset dropdown list. If Pset dropdown list is needed, add a Pset button to your canvas. When CSRclient start to be unresponsive after power cycling the ESP, press one time on the Pset button. After that the Pset dropdown list will work again. Sorry for the inconveniences. BR Arno

Hello Luis, Thank you for reporting this issue. As you are writing that CSD shows infinity as lowest value, I assume you are using groups to control the PowerMatch outputs? In that case, it is caused by the fact that the steps using the group slider (changing the value using your mouse) are not 0.5 dB which is should be. As long as you change the group slider using the up/down arrow keys they stay in sync. This issue is scheduled to be fixed in the next release of CSD. BR Arno

I assume you are using groups to control the PowerMatch outputs Yes I am, Thanks Arno.

Hi Randall, Thank you for reporting this defect. I was able to reproduce this with the ESP FIXED IO (no issue with the ESP00), but only if you go through 0.0 point with the MID EQ slider. If you slowly change the MID EQ slider, you will hear a short audio drop. But if continue moving the slider the audio will be off until you stop moving the slider. If you change the slider fast around the 0.0 point, you hear no audio drop (depending on how fast you move the slider). I will back log this...

Hi Arno, Please also note that an audio dropout also occurs under similar conditions when the mid range's bypass button is toggled. -Randy

Hi Blake, This issue is resolved in CSR 2.1. We just discover a bug in CSR 2.1 when running Win 10, no problems running Win 7 Best regards, Arno

Hi Peter, Sorry for the delay. In the past we have seen issue with large images ( not when adding Psets, Frames ) in CSR client and that dependent on the hardware configuration of the remote device. With CSRbuilder I haven't seen any issue you are describing. Is it possible to send me the CSR design file and the images you needed to use? BR Arno

CSR remote 2.2 is now available in App Store and Play Stores which should solve this issue.

Hi Scott, I've heard this once before. In that case it was a network issue with 2 access points. I haven't heard the final solution from them (will check with them again). In the mean time, could you share the CSD file and the CSR files. If the dealer don't want them shared public, you can email the files to me. Do you have also more information about the network? What is connected to this network, switches / access points / ..... Best regards, Arno

Hi Scott, Thank you for contacting me directly. As soon as you have more information, we will continue with this issue Arno

Hi Scott, We've noticed that this could happen on a 2.4 GHz network, and we are investigation this issue... Best regards, Arno

Hi All, i'm at the location arno mentioned where this happens next monday, i will switch the Cisco WAP321's to 5Ghz and check with the user a week later. stay tuned Jeroen.