Hi, When you hit F2 to rename an object and use CTRL-Scroll to use zoom, a red cross will display and the file gets corrupt. After saving your file the CSD is not able to open it again and gives error 'File read error'. See screenshots attached. See attached.
Hi Matt, we are aware of an issue with CSD 5.0 when the ESP-00 is the RTC. The advise for now is to downgrade the ESP-00 to CSD 4.42. For more known issue please use this link Sorry for the inconveniences. BR Arno
Hi all, I am having trouble connecting to the ESP through CSD. I have tried connecting directly from my PC (win10) to the processor via crossover cable, and also through the network switch where the only 2 devices were the PC and ESP. The processor is fresh out of the box and I have tried using the 2 latest versions of CSD 5.0. I'm hoping someone can help me out or offer any suggestions. Thanks!
Hi Matt, Arno is correct about a little unusual behavior from time to time with the ESP00II and CSD 5. However, before you do a rewrite of the file for 4.4.2, open up your design in CSD 5.02, and then highlight the ESP00 II icon in project view (single click). At the top of the CSD window is an icon (9th from the right side) that is a DSP resources calculation. If you click on that icon and get the same error message instead of a % readout of DSP resources, you have a programming issue in...
Hi there. I'm a newbie to this site and first time user of dante. I have a problem where I'm unable to detect the ESP1240 from within CSD v5.0 when I scan. In detail; I am not using a DHCP server so all devices require static IP's I've installed the dante card as per the installation instructions in the ESP1240 I connect the primary port of the dante card to my gigabit switch I connect my pc to the switch I run audinates dante application to determine the IP address of the Dante interface in...
Hello Con, sorry to read you experiencing these issues. Dante/Bose should be plug and play. Summery: PC 192.168.0.19 ESP 192.168.0.160 Dante (ESP): 192.168.0.10 In Dante Controller the ESP (Dante) is populated (connected to Primary Dante port) In CSD (Dante Properties) the ESP Dante is populated (connected to Primary Dante port) ESP is populated in Project View (CSD) if connected through front port, not via Primary port. I assume your "current project settings" in the Hardware Manager is set...
The Dante card is in switched mode. But I also tried redundant, with the same outcome. I'll check the physical seating of the card when I return to site tomorrow and let you know how I went. Thank you for your response
Thank you again for your help. I took your earlier advice and removed and reinserted the dante card and as if by some magical stroke, it worked! I don't know what that was about but it's working now so thank you again.
Hello everyone, Happy New Year 2019! I have a client using iphone x, and on new year's eve he updated his iphone ios & all updates on the app store update, including CSR to v2.4.0 He power-on the system the next day & immediately he "lost" control of his CSR APP. Client did not have any CC16 to manage the psets. Prior to this case, he was happily using the old iphone 6s and everything was working fine. After iphone X & everything else updated, dang! After recovery, i loan the...
Hi Bernard / Guillaume, Happy New Year to you too. I just tested it with CSD 188.8.131.52381 (FW 2.800) iPad (12.1.1) CSRclient 184.108.40.206163 But not able to reproduce so far. @Berd , have you also tested it with an updated IPhone 6s? Can you send me the CSD and CSR file? Thank you in advance and sorry for the inconveniences. BR Arno @Chris Chua 2
Hello Bernard, Happy New Year to You also ! I had the case with one of my reseller too. Only the gain blocks were responding. No control for Parameter Sets. Devices are : 1x PM8500N + an I-PAD 9,7'' with the last iOS installed CSD is running version 220.127.116.11381 + CSR version 2.4 Best regards
Hi Bernard / Guillaume, I nailed it down to the Pset dropdown list. Pset buttons will work fine. I've logged this issue. Workaround is to use Pset buttons instead of the Pset dropdown list. If Pset dropdown list is needed, add a Pset button to your canvas. When CSRclient start to be unresponsive after power cycling the ESP, press one time on the Pset button. After that the Pset dropdown list will work again. Sorry for the inconveniences. BR Arno
Hi Bruce, Could it be that they changed the network address after they added the Dante Endpoints? If this was te work flow, CSD didn't updated the new network address to the Dante Endpoints (is a logged issue). Easiest way to solve this, is to remove the Dante Endpoints and add them again when CSD is set to the correct network address. Sorry for the inconveniences. BR Arno
One of my dealers has an installation that comes up with this error window when he opens the CSD file on his computer. It does it with the computer in my office as well. The Project is set to the correct IP address in CSD as is the network card on his computer. He can connect to the system. We just can't figure out what to do to eliminate this showing up every time. Bruce
I've found this happening when I operate the CSR while being online with the amplifier. If you try to control from both ends they can get de-sync. Then CSR volume slider will have no effect on the amplifier, the only way to control volume now will be from CSD. To fix this you have to set the slider on CSR to minimum and then manually set the volume on CSD to -60. Once you do this they'll both be at sync again. I think the problem is that in CSR the minimum volume value is -60 and in CSD the...
Hello Luis, Thank you for reporting this issue. As you are writing that CSD shows infinity as lowest value, I assume you are using groups to control the PowerMatch outputs? In that case, it is caused by the fact that the steps using the group slider (changing the value using your mouse) are not 0.5 dB which is should be. As long as you change the group slider using the up/down arrow keys they stay in sync. This issue is scheduled to be fixed in the next release of CSD. BR Arno
Hi Everyone, I'm having an issue with a ESP-880AD. A file upload was interrupted due to network problems and since then it's showing us a red power light. It doesn't show up in CSD or CSupdate and when connecting through RS232 or network it asks us for "buildroot login". It's still on the IP-address we set but we can't access it with the software (we can ping it though). Does anyone have any ideas how to fix this? Thanks in advance!
Hello Johan, Can you try the following: start ControlSpace designer during booting, click regurally the scan button hopefully at one point the ESP-880AD will be populated in the Project View at this moment you will have a short period of time (about 10 seconds) to upload the empty design. Please let us know if this solves your issue. BR Arno
Hi @Arno-at-Bose , I have a similar issue with a ESP-1240 but I can't find its current IP or IP range. I have tried Wireshark with a direct connection to my PC hoping it would echo its IP, but it didn't. With RS232, I also get the "buildroot login". Thanks! Marinus
Hello Marinus, The default IP address of an ESP fixed IO is 192.168.0.160. If IP is unknown, I'm afraid that the unit needs to be sent for repair or exchange. Please contact your local Bose contact to arrange this. BR Arno
Dear support, We had to visit a client reporting not all of his mics were working His setup includes the following devices: ESP-880 + dante slot card PM4500N + dante slot card there are 7 mics on the room, 4 arrive to the esp by analog connection and 3 arrive trough dante. As soon as we arrive we had to update the firmware to be able to go online on the ESP and we got a fault led. With the PM4500N we couldn't even send the update, the copying firmware process kept failing, and we could only...
Hello Luis, sorry for the inconvenience. Could you send me the original design file for investigation? The first thing that comes to my mind is that in the original design the Expansion card was set to Dante 16 and we can now have 32x32 channels. So maybe the conversion to that caused the red LED. On your options: - Not make it mandatory to update the firmware to go online and work with old designs. We need to do this because we constantly adding new features and if old firmware is loaded,...
Hello Luis, Thank you for sharing the design file CSD 5.5). It looks like you run into an combination of issues. I see an issue with the Dante card (Dante 16) (I will investigate this further, Dante channels in Pset 1) and a known issue for which we have a hot fix . Sorry for the inconveniences. BR Arno
Coping and pasting PrameterSet containing PSetList entry crashes CSD. It is consistent – every time when I tried with different PSetLists, the result is the same. When PSetList entry is removed, copy/paste operation works correctly.
If I use CRR and simple ParameterSets – no issues (Test 1, No PSetList, CRR). If I use ParameterSet to recall from PSetList – no issues (Test 2, PSetList, No CRR). Using both in project also works, until you save and try to open the file (Test 3, PSetList, CRR). I lost one day and a lot of files identifying this, attached files are for reproducing the issue. Adding any CRR in Test 2 will crash the file, calling PSetList in Test 1 will do the same. Any known workaround?
Hi Kiril, I've tested this here, and I am able to reproduce the issue. Engineering is being made aware of this one too. This seems to happen in CSD vers 5.4-5.5.1. It works in 5.3.2, and I assume previous versions of 5.x from there as well. However, I believe this isn't something that's done often. Creating a parameter set to invoke a pset list, only to select another parameter set seems redundant. Though, if you have a good use case for this, I'd like to see if I can come up with a...
I use this feature in cases with a lot of scenarios and mixing and changing them is a lot easier. For example, in this project I have 30+ ParameterSets grouped by function in lists for smaller reusable tasks and 10 for main scenarios. Main p-sets calls smaller ones and they are reused many times, changing is very easy and foolproof. Using them as a list in remote is also useful, because adding new item does not require editing the page and adding new button for that. Information about which...
CSD 5.6 comes with EQ 0.051 (the same as 5.5). In hardware manager everything looks fine and up-to-date for PMs. When you try to connect, error is: "Please upgrade the EQ File to version 0.053 or newer." Can we receive correct EQ file? I already updated devices firmware and converted project files to 5.6 and I wish to continue with this version. Thanks, Kiril
Hi Kiril, I apologize for the issue. We have confirmed this is the case with the version of CSD that had been posted to the forum. I've temporarily removed the post. We are working to resolve this. I will hopefully have an update for you later today. Again, my apologies for the issue, and thank you for reporting it to us.
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