Virtual DJ Users Questions & Answers

I've searched the Bose forum for discussion on using Virtual DJ specifically. However, Most search references to "Virtual DJ" bring up many threads that focus on a wide range of topics related to VDJ but it's hard to sift through them all to gain useful information. As a VDJ Pro user, I do access the VDJ user forum from time to time but would like to specifically hear what my Bose brothers and sisters have to say.

Therefore, I'd like to start a thread where Bose/VDJ users can share tips and ideas.

To start things off, here's something I really like about VDJ:

In the past during gigs, I was going crazy trying to keep track of songs I wanted to play that weren't in my program. For example, let's say the client comes up and says "In about 20 minutes could you play a polka for my parents? Their favorite Polka song is "Alice by Jimmy Sturr" If you have it would you play it? If not, any polka will do. BTW: Alice is a great Polka and very funny.

Of course you know I'm hoping I have that song so I immediately do a search and Bingo, there it is sitting in my library. If not already in my library then maybey "Netsearch found the song.

Now, what do I do with the song for 20 minutes? I typically only use two VDJ decks skins so I can't just load it onto a deck because usually at this point in the evening, I'm mixing and beatmatching between decks. In the past I had to make a decision:

1. Just make a mental note that I have the song and go find it again in 20 minutes

2. Calculate how many songs add up to 20 minutes and plop it in the cue list 20 minutes out and hope I don't play it at the wrong time.

3. Write it down on a piece of paper.

Simple solution in VDJ: Drag the song to the side list where it will sit with any songs you are waiting to play like other special requests or loops, sound effects, etc. When the time comes, just drag the song to a deck and go.



Photos (1)
Original Post
I too use VDJ. I like that you can make multiple playlists. I had one for pre wedding music and one for dinner music. I used auto play and things went fine. I was starting to run low on dinner music, so I hit shuffle and repeat and was covered for the extra time I needed. I also have a couple set up called pee break 1,2,and 3. I think this makes life easier.
I like the idea of a Pee break playlist. This way you know how much time you have.

I use a Gig-set-up list and use it to not only test out the system but to give me a sense of hom much time I have left. I just remove songs and leave 45 minute worth of songs depending where I am in the process. This helps because Since I typically use the same songs, I know when something isn't quite right.

Another VDJ tip:

I like that VDJ keeps a list of the songs that you actually play during the gig. I'm sure all of the top DJ programs do this. With this feature, all you have to do after the gig is go to History and save the date file as a new playlist and "Whamo" You have a record of what worked and didn't work for future reference. There is also a Plug-in that will allow you to print playlist.
VDJ is a fine program and it probably does some things my Ots AV DJ can't do but what you ask is a piece of cake with Ots.

Each tune in my play cue is accompanied by the time it will be played and that time updates every second. I just grab the polka and insert at the 20 minute spot.
Just sayin'
Hi Lou-

That's a nice feature that Otis AV has.

I'm a longtime VDJ user and really like the program overall. I'm hoping this thread will help VDJ users figure out what the capabilities are of VDJ specifically as related to professional DJ and their needs. I know that there are many programs out there (Like OTS AV) that perhaps do a lot of different things that VDJ doesn't do or doesn't do well. Hence, the point of the thread. I'm hoping that dedicated users of VDJ can chime in and share what they find most appealing about VDJ as well as their discovered workarounds for some of it's limitations. I'm also hoping that the thread doesn't digress into a DJ software feature comparison thread.

Having said that, thanks for chiming in because I didn't know of the timing capabilities in OTS AV. Maybe someone knows how to do this in VDJ. I'll be investigating this feature myself and perhaps posting it as a question on the VDJ users forum. :-)
LOVE Jimmy Sturr (and Alice) Smile

Which was redone by Gombie as a Happy Hardcore Rave tune. Wink Then got the Jimmy Sturr treatment.

I have my pet sample collection. And made a controller to launch the sample and track at same time. Helping me to make an intro easier vs a dry track.

I used the bottom list for initial 'spot light' songs. Intro/1st dance/etc.

Right side is usually reserved for happy hr/dinner and then their playlist followed by requests.

On my rip n burn unit, all MP3s and media has its own folder. In side that folder is one called 'Jobs'. I always stow the up coming weekend playlist or client provided tracks there.

And ALWAYS build their list in advance. Then copy that playlist to the above mentioned Jobs folder.

Finally, sync across my backup drive and gig rigs.

It's funny you should mention "Job" Folder. I just started doing something similar. Before doing this, I was using Itunes to build playlists and then using VDJ to manage the order of songs etc. Itunes is great for a lot of reasons but the managing of music across devices is cumbersome. Although I have to say, VDJ does a good job of handling Itunes files. Here's a way to get purchased Itunes music into a format for use across non-apple devices <>. Tuneclone fools Itunes into thinking it's burning a CD backup by creating a Virtual CD Drive on your computer and then converts the file into a regular MP3 with DRM removed. All you need to do in Itunes is to select the virtual drive for burning Itunes CDs and Tunclone will put the resulting MP3 file wherever you want.

The folder idea is a much better way to go because you then have the option of using any media player in a pinch if VDJ encounters a problem and it's much easier to burn backup-up CD's and/or store the "Job" folders on a thumb drive if needed.

Thanksgiving weekend I have a Reunion so here are the Types of folders I use to build my program:

C:\users\My Music\40th Class Reunion Pulaski\
1-Reunion Pulaski - Dance
1-Reunion Pulaski - Meet/Great time
1-Reunion Pulaski - Karaoke Tunes
1-Reunion Pulaski - Last Song

The "1-" before each folder name makes it so that I can keep this playlist at the top of my playlist cue on the VDJ Left column. I might have another playlist entitled: "2-DJ Break" or "3-Gig set-up" or "3-DJ Dance Mix" I might have up to 6 "2-Whateverthegig" playlists but only label the current job a "1-" Also,I don't use numbers higher than 3-. After the gig I remove the "1-"

At the gig I Load the appropriate play list onto the right side and then load songs to decks from there. Mainly because of the automatic "Remove Already played feature. If you save your Job folder as VDJ playlist, when you click on the playlist from the right side, you can set VDJ to automatically load the list of songs.

I use the top middle section of VDJ for searching and pre-listening to songs and will just drag songs to the bottom "Side List" as a waiting area for special song/requests, Sound effects, Loops etc.

Regarding the song "Alice by Jimmy Sturr": I used this song as an example because I really did get a request for that exact song at a swing dance and everybody loved it. I'd been warned that if I played a Polka, it might clear the floor. However, I had already been informed that there was a decent number of Polka dancers "In The House" and when the song came on, the place went wild. It really was a site to behold. Watching these folk dance and enjoy the song was a hoot and a nice diversion. Who knew??

Keep the comments coming.
I too am a faithful VDJ user, 90% of the time I DJ I use music video and I just love VDJ for doing this. I initinally used the PC version but upgraded to a MAC, the only down side of using a Mac is that all of the video features that I was so fond of such as multiple transactions, the ability to put text on the screen, etc. are not available with the Mac version) --- I used to put up an occassional message to text your song request to my cell phone.... This does two things, helps me gauge the crowds taste and capture phone numbers to which I can later promote other events that I'm featured.
Currently, I don't offer Karaoke as a service but recently got a request to play a few Karaoke tunes at an event so that some of the participants can do a little performance. I'm all set as to having the requested songs in my library in itunes purchased Mp3 format. The singers are all accomplished singers so don't need the written lyrics, etc., just the music background tracks.

My question:

Foor my future reference,does anyone have or know of a clearly written article or youtube video that explaines the best/easiest way to set up Karaoke using VDJ. I have many Karaoke CD's that I use with a consumer grade Karaoke player hooked to a TV monitor and would like to add this service as part of a party package.
Prof Lowery : In answer to a few of your questions:

1) getting requests and holding them in limbo until needed is easily accomplished by clicking on the red folder in the far left panel. It will say (if show tool tabs is activation in options) create a virtual folder. Name the folder something like "Guests Requests".

When you get a request, search for it, when found, drag it in to that folder. It's not permanent, and when you delete a virtual folder, it does nothing to the source file on your drive.

You may find this "virtual folder" very handy for making a folder for each event you do, and name it something such as 2011_11-21, drag & drop all the needed/requested/must play track for that event, and then your time is not wasted during the event. Some folks use playlists to do this however virtual folders are a bit more flexible in some respects.

2) Karaoke is as simple to use as video. Select the karaoke folder, click "add to database" and let 'er rip.

Give that User's Guide a thorough reading. It's not as difficult as its intimidating initial appearance seems.

(PS: Who is Alice?*** ;>Wink )
***Edit: Forum-Admin changed a disallowed word -- please see our Terms of Service link at the bottom of every page.
(PS: Who the **** is Alice? ;>Wink

"Alice? Who the is Alice?"*** (LOL) A great song.
***Edit: Forum-Admin changed a disallowed word -- please see our Terms of Service link at the bottom of every page.

Cap, Thanks for the tip re: Virtual folders. I didn't know how to use them till now. I'm going to experiment...and I'll def re-read the manual.

Thanks again.
Prof Lowery: You're welcome.

Another use for virtual folders is to help grab frequently used songs such "Top 40", or "FAVORITES-SLOW" or "FAVORITES-FAST".

The down side of virtual folders is that they are not automatically updated if you change anything with the original file.

There is a fairly steep learning curve to fully understand the software operations, and then one needs to employ a regular mechanical routine to keep that database clean and up-to-date.

If I can be of further assistance, just ask.
Another way to manage VDJ music folders is to use the VDJ "Favorite tool."

When using the Favorites, I believe you can create folders for your gigs anywhere (On your HD, external drive, Thumb Drive, etc.) and then add them to your favorites. This way the folders show up in the left column and you can load from there. Once the gig (Job) is done, you can delete the folder from your VDJ Favorites list. The original folder stays in the original location for future reference.

I suppose you could keep a Favorite folder for Slow Songs, Polkas, Chacha's, Pee Break, etc.

What's nice about this is that you can add and subtract songs from the original folder and VDJ doesn't get effected.

Between the Virtual Folder for requests and the Favorite for organizing/Planning gigs I've think I'm covered.

Now if only someone can figure out a way to get VDJ to do what Lou says OtisAv does regarding "Keeps track of time left before a song will play." That would be awesome. Maybe there is already a VDJ plug-in for this.
Prof Lowery:
"Keeps track of time left before a song will play."

Do you mean time left before the song is over?

If yes, in the player window, just click on the time counter. If it says 00:00:00, click on it. It will then tell you how long the song is and begins a backwards count down. It can either be time played so far or time left till done simply with a mouse click.

For mixing, you may manually set the cross-fade type and timing in settings.
'Do you mean time left before the song is over?'

Cap: I referring to the ability to know at a glance how long before a song will play in the cue. Like the example I gave where I may want to cue up the song "Alice" in say 20 minutes. Right now it's simple enough to do with a bit of calculation of how many songs out add up to 20 minutes but it would be nice if like in OTSAV there was a way to search for the song, load into the cue list and then manipulate within the cue when the song is scheduled to play with some kind of time lapse remaining in the playlist before the song in question will come up next in the cue. In an earlier reply, Lou says that OtisAV does this.
Speaking of features, there was one feature I really loved in my old old OLD PCDJ software.

When I have a list of songs queued up, it would show me at what time all the music would be finished playing (if allowed to play through that list). It was very handy for the last 1/2 hour of a night, so I could quickly adjust the playlist so I could end at the appropriate time.

I have seen any way of doing that...YET. I am still exploring though.

Mr. DJW: In the far right window, with songs loaded in the play list, down at the bottom, you'll see how much time all the tracks will take to play that are in the list, but I cannot find any way to have that cross referenced to a clock function.

In other words, if there are 8 songs in the current list, the total time of (e.g.) them is 32 minutes, it will say so.

Another possible work around is to right click on the play list's menu title bar. A drop down menu of items should appear. Select "time" and move it into a position of choice. If you're quick at mental math, this workaround might help.
Yup..That's what I've been doing.

I do a lot of Swing/Ballroom dances and they require bands and DJ's to keep the song lengths to 3 minute-ish tops, so I just divide 20 minutes by 3 minutes and know that the request needs to be inserted and/or dragged and dropped at about 8-10 songs from now. I then adjust up or down in the list accordingly.

I'm hoping to tool around on the VDJ users forum this weekend and maybe find a usabale good looking skin that already has some of these functions built in. Short of that, I'll also post something over there too. Maybe even ad this to the "Wish list."

Just a thought: It would be even cooler if there was a way to highlight or Tag with a special color or Icon songs that have a significance ( Such as that Special Polka request for aunt Alice, or for the returning troops, etc.) I know we do all of this manually now but it might be a nice to have a nice visual cue kind of the way VDJ "Blinks" near the end of track.
Okay I give up.

I've been running VDJ using a Griffin stereo splitter (Same one used to with Ipad Djay)coming out of the Lappy 1/8 output with <Left channel to T1 input 4/5, Right channel to monitor in headphones>. This works fine but now I'm experimenting with going directly from the T1 to my Laptop with firewire.

For the life of me I can't figure our the correct configuration of the Bose Sound Card and the internal sound card of the Laptop.

I get great sound out of my L1 through the T1 with fire-wire feeding directly from Lappy to T1, however, as soon as I go to cue a song on the opposite deck, the sound cuts out.

Maybe I'm being dense but could someone please share what the correct settings should be in the VDJ Config:

INPUT= ????



I remember reading that one should be able to run sound from the Lappy with firewire to the T1 and then be able to monitor the channels using the Laptop 1/8 audio out. In theory his would be great if I could get it to work. As the sound is much cleaner not having to go through the Lappy 1/8 output.

Prof Lowery: Whew!!! I thought VDJ slipped an update by me.

I use the GigaPortAG (usb) device and employ the ASIO driver set. Not sure what the T1 does in VDJ, but here's my config with GigaPort:

Inputs: NONE


sub-select: 3 & 4 Channel 1 & 2
sub select: click on Ultra-latency ASIO

Does this help?

Nope, that's not it. I can use my Numark DJIO to do the headphone monitoring etc., but I thought that there was a way to to:

>USB from Lappy to T1
>Monitor VDJ decks from Lappy 1/8 jack

If not, then I'll try using using my DJIO and run that through the T1 or just continue to use the Griffin splitter. The splitter option works fine I'd just rather a USB connection.

Here's what I was looking for. Tried it and it works like a charm. I'd been fooling around with this configuration but couldn't figure out why I couldn't cue through headphones. Now I can.

Here's the post from Scott Hanna copied from another thread:

"Posted Thu June 04 2009 05:41 PM
I tried the T1 with VDJ yesterday. Works just fine. plug in t1 to the computer. Under config, go to sound card, select 2 sound cards. set master as Bose USB device, headphone as soundcard from laptop. plug headphones into laptop headphone jack.

Scott Hanna
wedding dj in cleveland
440-398-9910 or 866-THE-DJ-4-U

Here is a complete description for setting up Headphone with VDJ:

Use USB cable (Type A to Type B) to connect laptop to T1
In T1 settings, set T1 so USB input is controlled by Channel 4/5. See T1 Manual or look elsewhere on forum. Doing this give you all of the T1 control setting over EQ etc. If you don't do this then the default USB output is to the Master Out and you have no control over Eq or much of anything else. Forum poster "ST" shared this tip in another post.

In VDJ Config:


OUTPUT= Headphones <Master:First Card/Headphones:Second Card>

SOUND CARD= 2 Sound Cards - Top Line:Speakers (2 Bose Audio) Bottom Line: (Speakers: Real High Definition Audio)

These setting are for a Windows version of VDJ. Macs may have a slightly different Config setting.

The sound is unbelievable. It's more than I expected.
Hi Everyone,
Been out for awhile. Cap is right about VDJ, I have the exact same set-up with the GigaPortAG. It is an awesome program. With VDJ program, we dj every weekend with video music. If someone requests a Karaoke song, it's right there in my finger tips ready to play in 10 seconds after search. It just transitions(different designs-your choice) from video to karaoke or vise versa. Prof Lowery-I've never tried that configuration but I see it would make sense. Thanks for sharing.

It just transitions(different designs-your choice) from video to karaoke or vise versa.

Magic Man- For future reference, which skin do you (and others) find the most useful when using the VDJ Karaoke feature with video and are you able to keep your Laptop screen at normal size? For some reason my Toshiba acted a little weird when I last tried Karaoke files that contain Video. Eventually, I want to offer Karaoke and am tempted to use separate program so as not to alter my VDJ settings.

I've got a big wedding coming up in a few weeks so I'm hesitant to mess around with my settings before then.
Prof Lowrey : Here's a little bit of resource saving tips when it comes to screen skins.

When you use a native skin screen, you'll notice the cpu usage is minimal. The minute one drags the screen edge to better fill the monitor, the cpu use goes through the roof. Nearly the same happens when one selects full screen (maximized) in lieu of standard size (normal window).

My favorite skin is V-Mix 7 based on the skin built for Ver 5, but updated.


the native screen size is 1280 x 1024 and my laptops prefer 1680 x 1024.

There is a plug-in called Skin Resizer which (in the paid version) will allow a user to make a custom native size screen within that skin design. More importantly, there is a function (in the paid version) that says invert colors. What a life saver.

It converts black(dark) to white(light) and white(light) to black(dark), thus giving the user a PERFECT IN BROAD DAYLIGHT skin to work with.

The Custom Skin Resizer tool gives the user a screen resolution of person choice without being a cpu hog.
Now if only someone can figure out a way to get VDJ to do what Lou says OtisAv does regarding "Keeps track of time left before a song will play." That would be awesome. Maybe there is already a VDJ plug-in for this.

I found a work-around:

Just click on the VDJ internal clock. It has three settings and each time you click the clock with your mouse, the clock switches settings.

1. 24 hr
2. Standard CPU time
3. Timer

The timer resets every time you which from one clock function to another. So if you want to keep track of how much time has lapsed using the VJD timer, you should avoid clicking on the clock until your timed event is ready to start. Apparently this is a skin resident feature. Meaning, not all VDJ skins support this function. Some skins show the CPU activity instead.

This isn't the exactly what I would like but it's at least a decent software based way to do a little time lapse control without having to set a watch, calculate how many songs etc,. etc,.

Sorry, had to leave but I'm back again. To answer your question Prof Lowery, the skin I use in performance is VDJ6 pro 1024 x 768 with only 2 decks. It's very dependable and less confusing. In informal gigs (not so high end) we use VDJ7 with 4 decks on my other rig. For some reason VDJ7 does not open all my zip files. Most of our gigs are djing/karaoke with music video's on the VDJ6. I also use only HP laptops which works best for me. Had others like Dell, Toshiba, Sony and always had some kind of issue with either one.
Also, as far as music files in your folders, keep it down to a minimum. Create more folders or folders within folders so the program opens faster. All my music is stored in my external hard drive, keeping my laptop clean. As far as djing, this set-up with L1's, the tone match, and laptop is the bomb. Hope this helps.
Magic Man : Pardon slight correction.

The Virtual DJ program uses an XML program as its database format. It's not the number of files versus folder; it's the sheer number of files AND the number of drives added to the database. Having 1200 songs in one folder or 1200 songs in 12 folders of 100 songs each does not effect database load times. Each song has its own line of info in the XML file.

For example, my mp3 files (161gb) are stored internally on the HP laptop (I totally agree with you; HPs work great with VDJ right out of the box) and have been added to the VDJ database. On my external 3tb drive, the same identical folders have my mp3 files (161gb) plus 1.9tb of mp4 video files, also added to the VDJ database.

Without the external drive, database load is a blink; with the external drive, database load is about a 10 Mississippi.

One way to help speed things up is the remove old or changed files from the database (songs that no longer exist on your drive however VDJ keeps the data in the database just in case, which can cause database bloating.)

Once old files have been found and cleared, using the "Fix" command corrects and compresses the XML file to its leanest and meanest.
Thanks Cap, I did not know that VDJ had a XML program as it's database. I just went with my experience at hand. But come to think of it, your right I got mixed up and referred it to my external hard drive that I experience slow opening if there's to much files in a folder. VDJ search is incredible fast. Again thanks for the correction and the info.
Originally posted by Magic Man:
Thanks Cap, I did not know that VDJ had a XML program as it's database. I just went with my experience at hand. But come to think of it, your right I got mixed up and referred it to my external hard drive that I experience slow opening if there's to much files in a folder. VDJ search is incredible fast. Again thanks for the correction and the info.

Ditto Magic Man re: Cap's response!

Magic Man: I do try to keep my digital library as organized as possible, by folder, Genre, etc. The problem I had recently was that over the years, in switching from computer to computer, etc, my Itunes library had gotten unwieldy and over bloated with duplicate files. In some cases, the same song would reside on my hard drive up to 4 times and often at different bit rates. I finally cleaned things up with this program <>. Itunes built in duplicate remover has limited features so Tunesweeper was a life saver in allowing me to back up the files I removed to a HD (Just in case) and keep the highest quality file on my Lappy, all with one click of the mouse. This removed over 60 Gig of duplicate files.

Cap: Regarding which skin you prefer. The V-Mix skin definitely has a clean look to it. I like it.

I've begun using the Mix-Lab V3.1 skin and find that it may help me to finally ween myself off of using external mixers altogether. It too is a very clean interface and has an "AutoMix" feature that actually mixes between decks. It seems that some of the skins out there only use the Automix as a quick way to activate the auto mixing of the playlist. In Mixlab V3.1, the Automix icon functions as it should, deck mixing. One of the reasons I've continued to use the Hercules midi dj mixer with the T1 is to take advantage of the two deck Automix feature. Now that I have this built right into the software, I might leave the Hercules in the van next time. Fantastic.

Also, I like the fact that the MixLab V3.1 skin has "Quick Kill" EQ buttons that you activate with the click of a mouse...very nice. Mixlab V3.1 also has AV1 & AV12 buttons built in so that it is a snap to go back and forth between the Mixer and the Karaoke screens.

Finally, a really cool feature of Mixlab v3.1 that I've been wishing for is the ability to clear a deck of a previously loaded song without having to load another song on top of it or reboot VDJ. Just a simple click of an icon and the song is gone.
ProfLowery One of my biggest complaints about VDJ was the inability to mix between two decks. With your observation regarding MixLab, I am like beside myself to give it a run. Thank you, very much.

I use custom keyboard shortcuts all the time. Do you? For example, pushing the left arrow key ( < ) causes what ever is loaded on Deck A to start and mix with whatever is currently playing on Deck B. Visa-versa with
the ( > ). The custom keyboard feature makes life on a laptop using only a mouse, to quote Lawrence Welk, a wunnerful, a wunnerful.
Cap said <I use custom keyboard shortcuts all the time. Do you?>

While I like to think of myself as technically savvy, I've not figured out how to use keyboard shortcuts. Is how to do this in the VDJ handbook? If not, where can I read about how to do this?

Regarding Mixlab Skin:

As always, nothing is perfect. While the Mixlab skin is very cool, you do lose the visual flashing deck cue that some VDJ skins have (At least I haven't figured out how to activate this feature). I've never relied on this blinking deck feature but the blinking towards the end of a track is a nice visual ( Maybe there is a keyboard shortcut to this).  :-)

Also, if you like larger skin fonts in the "Current deck windows", other skins might be a better fit. Although, to me, the windows that count in Mixlab are sufficiently large enough ( Middle Pane, Playlist pane and Sideline pane). I understand that Mixlab 4 is in beta so maybe the newer skin will have even more features. 

The overall upside of the Mixlab skin for me is the easier to use controls for managing music output without an external midi-mixer other than my T1. Specifically, I like the fact that most control features are sliders as opposed to the little virtual knobs you see in the standard VDJ skin.  Additionally, the auto mix feature gives me the time to use a mouse where I would normally use two hands to do manual volume/fader control with my external midi mixer. 
Keyboard Shortcuts

What do you want a specific key or key combination to do?

Let's say when you push the left arrow key, it starts playing Deck 1, mixes from whatever is playing on Deck 2 but you don't want to beat sync.

Conversely, the right arrow key does the exact opposite, going from Deck 1 to Deck 2.

Go to settings,

go to mappers,

select keyboard.

click on {new}

You will see the "Key-Learn" button become active.

Push the left arrow key on your keyboard. You will see LEFT appear in the key: window.

Now the action learn button becomes active.

type in:
deck 1 mix_now_nosync

click okay.

The screen will disappear (I think that part is a would ideally want the mapper screen to remain open until all key assignments are finished)

Reopen it, and repeat all the above EXCEPT select RIGHT arrow, and type in Deck 2 instead of deck one.

I strongly urge you save your shortcuts in a separate file such as "ProfLowery Keyboard" or such so as not to have all those others activated.

There is an "i" button in the mapper window which will take you to the VDJ website and give you further examples of scripts and commands.

Add Reply

Likes (0)
Having trouble signing in?

We recently updated our sign-in procedure and if you have old sign-in data cached, this can create a problem. Please:

  1. Clear your browser cache and cookies
  2. Then close the browser (not just the window)
  3. Open the browser and try again
Thank you

Please make sure that your profile is up to date