A quote from the thread is as follows:
Well there was little or no customer service (except from the local rep Andy UK) who tried to source me a loaner.
There is clearly a reliability issue with the the T1 in that channel three has caused exactly the same problems on a number of T1's.
Maybe the customer service is up to snuff in the U.S. but what about the rest of us elsewhere in the World? It appears we are expected to accept second rate service when our Bose 'Pro' products develop a fault. My questions to Bose in the U.S. headquarters are as follows:
1. Is the matter of the faulty channel 3 on the T1 being investigated?
2. If so, what are you doing about it?
3. Can those of us sitting on a spare [faulty] T1 (under warranty or not) expect any kind of resolution to our problem from Bose anytime soon?
4. The time for issuing continued apologies is over. We know very well from your postings you understand how we feel about the Tonematch but we need a solution from the company whom we entrusted when we invested our hard earned cash in their products.
I certainly don't need a spare Tonematch (working or not) sitting in my music room.
So please, tell us how you intend to resolve the matter.
Some considerable amount of time has passed and yet the matter remains unresolved regarding what to do with a spare (faulty) T1 Tonematch. Would it be fair to assume that Bose have washed their hands of the matter and have left us to our own devices? If that is, and I hope it is not, the case then I will be very disappointed at the apparent lack of concern for a Bose user who is currently running two Bose Compacts, two T1 Tonematch and an L1 model 2 with two B1's. I appreciate the T1 that went faulty was outside of warranty but a two week turnaround for a faulty piece of 'Pro' gear was, in my opinion, totally unacceptable and forced me to go out and invest in a second T1 to meet my gig engagements before Christmas. In addition, it would appear the unit suffered from an ongoing fault that afflicted a number of T1's all with exactly the same symptoms. ie: Serious interference on channel 3.
When 'The Rubber Met The Road' and I had a fault that was mirrored by a number of T1's I would have thought Bose could have adopted a more helpful approach rather than just offering up lots of apologies but not actually doing anything tangible to resolve the problem.
In short, should I just accept Bose are going to offer up no solution to my problem of having two T1's in my music room? Hopefully not.