Tonematch Channel Three Problems Remain Unresolved

I refer to the thread 'T1 Tonematch Problems' which culminated in highlighting a recurrent problem with Channel 3 for a number of users.

A quote from the thread is as follows:

Craig"

Well there was little or no customer service (except from the local rep Andy UK) who tried to source me a loaner.

There is clearly a reliability issue with the the T1 in that channel three has caused exactly the same problems on a number of T1's.

Maybe the customer service is up to snuff in the U.S. but what about the rest of us elsewhere in the World? It appears we are expected to accept second rate service when our Bose 'Pro' products develop a fault. My questions to Bose in the U.S. headquarters are as follows:

1. Is the matter of the faulty channel 3 on the T1 being investigated?

2. If so, what are you doing about it?

3. Can those of us sitting on a spare [faulty] T1 (under warranty or not) expect any kind of resolution to our problem from Bose anytime soon?

4. The time for issuing continued apologies is over. We know very well from your postings you understand how we feel about the Tonematch but we need a solution from the company whom we entrusted when we invested our hard earned cash in their products.

I certainly don't need a spare Tonematch (working or not) sitting in my music room.

So please, tell us how you intend to resolve the matter.

Some considerable amount of time has passed and yet the matter remains unresolved regarding what to do with a spare (faulty) T1 Tonematch. Would it be fair to assume that Bose have washed their hands of the matter and have left us to our own devices? If that is, and I hope it is not, the case then I will be very disappointed at the apparent lack of concern for a Bose user who is currently running two Bose Compacts, two T1 Tonematch and an L1 model 2 with two B1's. I appreciate the T1 that went faulty was outside of warranty but a two week turnaround for a faulty piece of 'Pro' gear was, in my opinion, totally unacceptable and forced me to go out and invest in a second T1 to meet my gig engagements before Christmas. In addition, it would appear the unit suffered from an ongoing fault that afflicted a number of T1's all with exactly the same symptoms. ie: Serious interference on channel 3.

When 'The Rubber Met The Road' and I had a fault that was mirrored by a number of T1's I would have thought Bose could have adopted a more helpful approach rather than just offering up lots of apologies but not actually doing anything tangible to resolve the problem.

In short, should I just accept Bose are going to offer up no solution to my problem of having two T1's in my music room? Hopefully not.

Vic
Original Post
Hey Mate

Sorry to here you've still got the issue.

My unit had the complete board replaced by Bose Australia, with the help of Bose US I might add.

Since it has been fine and working currently.
It still is a bit of a worry though, as my warrenty will run out in the next few months. I hope it doesn't happen again, if it does I would be in the same boat as you.

I too have 2 T1 units , at least they are both operational.

I hope the exact fault can be diagnosed sand a fix found for everyone with this issue.
Thanks for the 'Heads Up' Doddsy.

It seems as though once the warranty is up Bose don't want to be of any help irrespective of the circumstances. Had they been able to offer a decent turnaround time on their U.K. repairs I would not have been forced to buy another T1 to cover the Christmas gigs. Needless to say, they appear to be quite happy to sell you a second Tonematch but, at the same time, do nothing about affording any level of customer service to their customer under these circumstances. Subsequent posts have had no response at all from Bose. I keep hoping that they will offer up some kind of reasonable solution but as yet nothing has happened. It would seem after all this time Bose do not intend to offer any help. Even if they offered to repair the faulty T1 at cost that would be something.

Vic
I see three of you are from outside the USA, how about you brysava?

I'm wondering if electrical current elsewhere in the world is a problem for the T1, as I've not read about this happening in the states.

Just curious...I have no solution for you all, other than to just send it in for repair.

I have three T1s, all out-of-warranty and never a glitch of any sort.
We just paid Bose to have our T1 repaired for a bizzare problem that started in Channel 3 - then spread to other channels. $116.36 when all was said and done. Was without the unit for about 3 weeks. They offered us an immediate swap for $100 more.

Bose sent no good information back with the unit on the nature of the problem or the exact repairs.
quote:
Originally posted by Drumr:
I see three of you are from outside the USA, how about you brysava?

I'm wondering if electrical current elsewhere in the world is a problem for the T1, as I've not read about this happening in the states.

Just curious...I have no solution for you all, other than to just send it in for repair.

I have three T1s, all out-of-warranty and never a glitch of any sort.


I'm in Mexico for the winter and U.S in the summer, but the T1 is supposed to be compatible with the power in Mexico.
I'm re-visiting the channel three problem because it has showed up again after a period of working fine. Channel three is reserved for a vocal mic (SM58) and my problem has been low volume that would correct it's self after 10-20 minutes, sometimes suddenly.

At last nights gig and running that channel full open and the master at 12 o'clock, I barely had the volume. Luckily I use a headset mic on channel three, so I was covered. At tonights gig, same problem, very low volume, so I just used my headset and did the gig.
Sometime during the gig I moved the XLR on ch. 3 and bam..full volume, so now I assume it's a mechanical issue with the plug.

Because it was a cruise ship gig, I had a four hour break so I shut everything down and when I powered back up, problem again and no amount of wiggling would correct it.

I think I'm going to look into a small USB output mixer.

Leo
Sorry to hear you are getting trouble again, mine has been fine ( with regards to the channel 3 issue) since the insides were replaced.

A backup usb mixer is good, but of course if you are used to all the FX/compressors etc that the T1 supplies, the sound sounds very average when going back to regular gear.( i did it and sold it again)

Pity BOSE can't just say what the prob is with the channel 3 thing, then it would be a blanket fix with a set cost.

I’m also having problems with channel 3. Lots of static and digital noise making the channel essentially unusable. I was hoping to find a way to do a factory reset (it sometimes works for keyboards). Anyone know if there is a way to do this?

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