This area of the community is for Bose Portable PA owners who want an answer from a Bose employee. Posting here will notify a Bose employee by email, and the typical response times range from 12-24 hours if you post during service hours (see below) and 24-48 hours on weekends and US holidays.
You can also ask your question in the general forums where one of our knowledgeable Bose user community members can help you.

To ask Bose for help, click POST.

Support Contacts in Europe, UK, North America

Additional information can be found at the Bose Portable PA Wiki, where advice has been accumulated for over 12 years.

If you are looking for information about other Bose Products please contact:

I recently purchased a T8S . I have a T1...which was always great... and I needed more channels. I am not able to get global reverb of any kind...no matter what the setting. It simply doesn't work. The only way to get any channel reverb to to turn it up almost all the way...and then it just sounds bad. What can I do to get decent reverb? The T1 reverb was great. Why not just restore the T1 reverb in the T8S ? I have read online about other people having problems like this. I am very frustrated because the T8S cost a lot of money! I am willing to pay more for the premium quality I have come to expect from Bose...but not this. There are other annoying usability issues as well, but I would be satisfied if the original reverb was simply restored.


Edit Subject: Previously "T8S Mixer"

References to TS8 changed to T8S 

Bose Pro Community Admin  

Original Post

Hello, Larry.

Congratulations on getting your T8S.

Let's do a little troubleshooting.

  1. First - have you updated the firmware?
    See T8S Firmware Updates for instructions.

  2. What loudspeaker system are you connecting to the T8S?  (L1?) Make sure you are connecting to the Main Outputs (XLR or 1/4").



    Do not connect to the Aux Outputs.

  3. Connect a microphone to T8S Channel 6 and then set the gain staging and ToneMatch Preset as shown in this article (there's a short video)
    ToneMatch Mixer Gain Staging

     
  4. Let's use a Scene that has reverb enabled
    1. Turn the Rotary Selector to Scenes
    2. Select Full Band
      Load it.
    3. Turn up the volume

Do you hear the reverb?

Please see this article: T4S/T8S ToneMatch® Mixer Reverb

Global Reverb Settings

You will notice the way the Time setting works is different on the T8S compared to the T1.. Try turning up the Time setting much higher than you did in the T1.

Individual Channel Reverb Settings

You may have to turn up the Mix and Bright settings higher on the T8S than you did with the T1.

Can you get things to sound better?

Bose Professional Forum Admin

Attachments

Photos (2)

Sorry for the late response. it was a busy week. answering below:

  1. First - have you updated the firmware? YES


  2. What loudspeaker system are you connecting to the T8S?  L1 MODEL II. USING 1/4  OUTPUT (R-MONO)



    Do not connect to the Aux Outputs.

  3. Connect a microphone to T8S Channel 6 and then set the gain staging and ToneMatch Preset as shown in this article (there's a short video)
    DONE
     
  4. Let's use a Scene that has reverb enabled
    1. Turn the Rotary Selector to Scenes
    2. Select Full Band
      Load it.
    3. Turn up the volume

Do you hear the reverb?  YES. I CAN APPLY A GLOBAL REVERB BY SETTING THE MIX VERY HIGH, BUT IT SOUNDS AWFUL. WORKING THE SETTINGS I CANT GET ANY COMBINATION THAT SOUND NATURAL. THE CHANNEL REVERB DOES NOT WORK AT ALL.  GLOBAL REVERB IS OF NO USE TO ME SINCE WE APPLY GUITAR REVERB THROUGH PEDALS. BUT WE HAVE RELIED ON CHANNEL REVERB FOR VOCALS.

THIS IS FRUSTRATING. I HAVE BEEN USING THE T1 FOR A LONG TIME AND IT JUST WORKS. THE T1 REVERB SOUNDED GOOD AND WAS EASY TO DIAL IN. WHY FIX SOMETHING THAT WASN'T BROKEN IN THE FIRST PLACE? WHY CHANGE THE WAY THE SETTINGS WORK?  IT'S CONFUSING TO PEOPLE WHO PREVIOUSLY USED THE T1. I WOULD BET MOST OF YOUR T8S BUYERS ARE PEOPLE (LIKE ME) WITH T1S WHO JUST WANTED MORE CHANNELS. I WOULD SUGGEST THAT BOSE SIMPLY RESTORE THE PREVIOUS REVERB ASAP!  I AM ALL FOR MAKING PRODUCT IMPROVEMENTS, BUT THIS IS NOT PROGRESS, ESPECIALLY FOR FOR A PRODUCT WITH A PREMIUM PRICE TAG AND THE BOSE NAME.

 

Hello, Larry 4.

I'm sorry I missed your reply. 

Larry 4 posted:

Sorry for the late response. it was a busy week. answering below:

  1. First - have you updated the firmware? YES


We have released a firmware update to address issues with the T8S Reverb (late-November 2018). I can't tell from your post if you have firmware version 1.1.4

Please make sure your T8S is up to date by following this link.

T4S/T8S Firmware Update Instructions 



  1. What loudspeaker system are you connecting to the T8S?  L1 MODEL II. USING 1/4  OUTPUT (R-MONO)



    Do not connect to the Aux Outputs.

  2. Connect a microphone to T8S Channel6 and then set the gain staging and ToneMatch Preset as shown in this article (there's a short video)
    DONE
  3. Let's use a Scene that has reverb enabled
    1. Turn the Rotary Selector to Scenes
    2. Select Full Band
      Load it.
    3. Turn up the volume

Do you hear the reverb? 

Yes. I can apply a global reverb by setting the mix very high, but it sounds awful. Working the settings i cant get any combination that sound natural. The channel reverb does not work at all.  Global reverb is of no use to me since we apply guitar reverb through pedals. But we have relied on channel reverb for vocals.

The Global Reverb applies to all channels - but only if you add it to individual channels.

Adding Reverb to a Channel

The Reverb function applies a user-adjustable amount of reverb to the selected channel. To select the type of reverb, see “Selecting a Reverb Type” below. Note: To mute the Reverb effects, press the Mix control. Press it again to unmute.

T4ST8S Channel Reverb.png

  1. Press or rotate the Menu control and select which output (Main of Aux) to send the reverb to.
  2. Rotate the Mix control to adjust the desired mix of dry signal (0%) to wet signal (100%).
  3. Rotate the Bright control to equalize the high frequencies of reverb applied to the selected channel

More information: T4S/T8S ToneMatch® Mixer Reverb



This is frustrating. I have been using the T1 for a long time and it just works. The T1 reverb sounded good and was easy to dial in. Why fix something that wasn't broken in the first place? Why change the way the settings work?  It's confusing to people who previously used the T1 . I would bet most of your T8s buyers are people (like me) with T1s  who just wanted more channels. I would suggest that Bose simply restore the previous reverb asap!  I am all for making product improvements, but this is not progress, especially for for a product with a premium price tag and the Bose name.



The Global Time settings for the T8S/T4S reverb are different from the T1 ToneMatch Audio Engine. There are no direct mappings of the time values in the T1 to the T4S/T8S because they use different units of measure.   

In response to comments like yours, we made significant improvements to the reverb in the November 2018 firmware update and added more detailed documentation about the Time settings in the T8S/T4S.


Setting Global Reverb Type

Selecting a Reverb Type

The Reverb Type function allows you to select the type of reverb that is applied to all input channels. The decay time (Time) and balance (Bal) are adjustable. Balance controls the ratio of early-to-late reflections.

Note: To mute the Reverb, press the Type control. Press it again to unmute.

Global Reverb Settings are different from the T1 ToneMatch Audio Engine.
T4S/T8S ToneMatch® Mixers Global Reverb settings
MenuMain or Aux 1 (apply following settings to Main or Aux)
TypePlate, Small, Medium, Large, Cavern
TimeExpressed as a percentage of the time range for each reverb type
Reverb Type        Time Range
Plate0 – 4.6 s
Small0 – 0.8 s
Medium0 – 1.9 s
Large0 – 3.5 s
Cavern0 – 7.0 s
BalancePercentage (ratio of early/later reflections)
Selecting a type of reverb
  1. On the T4S or T8S, select if you are applying the reverb type to the Main output or Aux output
  2. Select Reverb Type with the rotary selector.
  3. Press the Type button to display the list of reverbs:
    • Plate
      Creates the ambience of a typical studio plate reverb. Features adjustable time and balance (ratio of early/later reflections) parameters. Works well with guitars, horns, percussion instruments, and vocals.
      Small
      Creates the ambience of a small-sized space. Features adjustable time and balance (ratio of early/later reflections) parameters. Works well with guitars, horns, percussion instruments, and vocals.
      Medium
      Creates the ambience of a medium-sized space. Features adjustable time and balance (ratio of early/later reflections) parameters. Works well with guitars, horns, percussion instruments, and vocals.
      Large
      Creates the ambience of a large-sized space. Features adjustable time and balance (ratio of early/later reflections) parameters. Works well with guitars, horns, percussion instruments, and vocals.
      Cavern
      Creates the ambience of an extremely large space. Features adjustable time and balance (ratio of early/later reflections) parameters. A unique and interesting reverb effect.
  4. Rotate the Type button to scroll through the reverb list and highlight the desired reverb type.
  5. Press the Type button to select.
  6. (T4S/T8S only) Press the Balance button to select the Time Control 
    Rotating the Time control controls the decay time of the selected reverb model from its minimum decay time to its maximum decay time. At 0%, the decay time will be at minimum and will simulate the smallest room size available to the currently selected reverb type. At 100%, the decay time will be at maximum and will simulate the largest room size available to the currently selected reverb type. Each reverb type has their own usable range of decay times that work best for the selected model type. The Reverb Decay parameter allows you to adjust the reverb time between the specific ranges that work best for the selected reverb model type.
  7. (T4S/T8S only) Press the Time control to switch to Bal. Rotate the Bal. control to adjust the early-to-late reflection ratio (0% = all early reflections, 100% = all late reflections).
Note
The Time settings are different from the T1 ToneMatch Audio Engine. There are no direct mappings of the time values in the T1 to the T4S/T8S because they use different units of measure. 
If you are trying to get the same results as you had with a T1 ToneMatch® Audio Engine make sure you have Firmware version 1.1.4 or later. Fine tune the settings by ear.
T1 ToneMatch Audio Engine Global Reverb settings
TypePlate, Small, Medium, Large, Cavern
TimeMilliseconds from 0.20 - 9.79 seconds
BalancePercentage (ratio of early/later reflections)

Attachments

Photos (1)

Add Reply

Likes (1)
Post
Having trouble signing in?

We recently updated our sign-in procedure and if you have old sign-in data cached, this can create a problem. Please:

  1. Clear your browser cache and cookies
  2. Then close the browser (not just the window)
  3. Open the browser and try again
Thank you

Please make sure that your profile is up to date
×
×
×
×