Got a new L1 model II with T4S mixer.  Updated the mixer to the latest firmware.  

When I select preferences and choose the L1 Power Stand I get not connected.  

The T4S is powered by the L1. I hooked up my iPod and could get music playing and control the volume of the L1,  so it is connected.

I tried calling Bose Support and talked to a couple of people with no luck. Last one said would get back to me later but have not heard anything.

Has anyone else had this issue?  Any workarounds?  Is it even something to worry about since things do seem to be working?

Thanks

Original Post

Hi edmang,

@edmang posted:

Got a new L1 model II with T4S mixer.  

Congratulations.

Updated the mixer to the latest firmware.  

Please check the firmware version. Is it 1.1.4?

To determine the firmware version on your T4S

  1. Turn the Rotary Selector to Prefs
  2. Turn the Menu button (left most under display) to highlight Versions
  3. Press the Menu button to display the firmware version

The latest version is V1.1.4

If you not at that version please see T4S/T8S Firmware Update Instructions 

When I select preferences and choose the L1 Power Stand I get not connected.  

That's not typical.

The T4S is powered by the L1. I hooked up my iPod and could get music playing and control the volume of the L1,  so it is connected.

I tried calling Bose Support and talked to a couple of people with no luck. Last one said would get back to me later but have not heard anything.

Has anyone else had this issue?  Any workarounds?  Is it even something to worry about since things do seem to be working?

Thanks

Try doing a T4S Factory Reset

Does that help?

ST

Hi, edmang,

Please continue working with Bose Support on this one. I'm sorry, there's nothing else we can do online.

The good news is, The only reason you need that connection as shown in the Prefs menu is to support a firmware update to the Model II Power Stand
AND
It is unlikely you will need to do a firmware update to the Model II Power Stand 

ST

So reading through the site I read you can hook up a T8S to the L1 for firmware purposes, just not for running sound through it.

Tried that and it also said could not connect.

Also should not be the cable because support had me try a regular ethernet cable with the T4S and that could not connect either.

Seems to be something up with the L1

Contacted Bose Support again and they are sending me a label to send the power section to them for a repair.  

Kind of sucks that picked it up on Friday and now sending out to Bose.  But a lot easier than doing a return of everything to where I bought it.  Then would be waiting for another unit to be shipped to the store and have to go back there for pickup.

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