Discussions about the Bose S1 Pro system

Bose S1 Pro

Designed for musicians, DJs and general PA use, the S1 Pro is the ultimate all-in-one PA, floor monitor and practice amplifier that's ready to be your go-anywhere Bluetooth music system for nearly any occasion. 

This is the place to discuss the S1 Pro system.

DavidE2 posted:
ST posted:

Hi Everybody,

Here's the latest update from Bose.


We have an update regarding the battery drain issue. Although we are still working on implementing a sustainable fix, we have encountered a delay in the repair process.

If you are experiencing this issue, please refrain from setting up service at this time. Until this is resolved, we recommend charging your S1 fully before each use. Once we have an update regarding the repair turnaround time, we will share it with the community.


ST

Man, 6 months.   Shaking my head.  

Shaking my head too. Almost feels like Bose spend 5 mins talking about this problem once a month before moving on to other issues. It is almost a year since this issue was first reported (judging from reading this thread) Really not good enough at all...

I have with the same result. I was advised to try the reset because my other S1's charge light wouldn't go off after charging all night. It corrected itself after being on and streaming bluetooth for a while, and the app showed battery @ 97%. Back on charge, light off, but it took 3 hours from 97%? My second S1 has the off battery drain issue. I contacted the retailer, and their return policy is within 30 days. I'm at 30 days next week. They replied "Hey,
Sorry for the delay. If you are having battery issues please give bose warranty a call and they help you switch it out for a fresh unit. Let me know what happens after."
Right. Obviously there is an issue. So the retailer won't take it back, even within the 30 day period, and Bose doesn't have a fix? Come on Bose, we have faith in you to settle these issues, and ST has been very responsive and informative, but here we are.

Hi Yendor,

Yendor posted:

I have with the same result. I was advised to try the reset because my other S1's charge light wouldn't go off after charging all night. It corrected itself after being on and streaming bluetooth for a while, and the app showed battery @ 97%. Back on charge, light off, but it took 3 hours from 97%?

That may not be a fault. The charging slows as it approaches 100%. If it never reaches 100% then there's a problem with the battery. Bose Support can help you with that.

My second S1 has the off battery drain issue. I contacted the retailer, and their return policy is within 30 days. I'm at 30 days next week. They replied "Hey,
Sorry for the delay. If you are having battery issues please give bose warranty a call and they help you switch it out for a fresh unit. Let me know what happens after."

The information you received from the retailer is incorrect.


Right. Obviously there is an issue. So the retailer won't take it back, even within the 30 day period, and Bose doesn't have a fix? Come on Bose, we have faith in you to settle these issues, and ST has been very responsive and informative, but here we are.

Please contact the retailer again. If you're within the 30 day return period, please return it for an exchange.

Thanks,

ST

I exchanged my first S1 Pro and the new one is behaving better than the first but today the battery is down to 90% so it still has the issue, just less dramatically than the first. My inclination is to return it for a refund and wait until the problem is solved before buying another but it is a useful little thing so not entirely sure yet.

 

I've tried again with the battery issue and, after only two or three days, it is back down to 90% implying it will not have enough battery left after a week to play a gig. The app is also trying to get me to update the firmware but I'm concerned that this might make the issue worse (my first S1 had the current f/w installed). 

It's all very well saying "we are working on finding a solution" but the last comment WRT this matter was in July that's 3 months and counting. Back in March ST said "Bose has determined the cause of the issue and will now be repairing affected units under warranty." but my dealer denied knowledge of the issue.

Can ST or somebody from Bose give us an update to confirm whether they have a solution or not as I have only a few days to return my S1 for a refund?

Sam Spoons posted:

I've tried again with the battery issue and, after only two or three days, it is back down to 90% implying it will not have enough battery left after a week to play a gig. The app is also trying to get me to update the firmware but I'm concerned that this might make the issue worse (my first S1 had the current f/w installed). 

It's all very well saying "we are working on finding a solution" but the last comment WRT this matter was in July that's 3 months and counting. Back in March ST said "Bose has determined the cause of the issue and will now be repairing affected units under warranty." but my dealer denied knowledge of the issue.

Can ST or somebody from Bose give us an update to confirm whether they have a solution or not as I have only a few days to return my S1 for a refund?

Sam, are you saying you don't want to keep the S1 Pro if you have to check on the charge regularly? While it's not ideal, the recommended procedure for S1 Pro owners is to charge them fully and then check them on a regular basis, particularly when you will be using them shortly. For me, I charge them (I have two) to 100% after each use and check them every two weeks if I haven't used them. (I am a full-time magician but many of my shows do not require a PA system.) The day before a show, I check the charge to make sure I'll be good to go.

I know this doesn't work for everyone. Bose has not publicly stated when the repairs will begin so I'm not counting on it soon.

Sam Spoons posted:

I need it to be good to go even after a few days since last charge. I go away for several weeks in the summer and it is not convenient to leave a relatively bulky device on charge ready for an impromptu session.

 

I can see where that would be a big issue. I don't have a good solution for that.

Sam Spoons posted:

I've tried again with the battery issue and, after only two or three days, it is back down to 90% implying it will not have enough battery left after a week to play a gig. The app is also trying to get me to update the firmware but I'm concerned that this might make the issue worse (my first S1 had the current f/w installed). 

It's all very well saying "we are working on finding a solution" but the last comment WRT this matter was in July that's 3 months and counting. Back in March ST said "Bose has determined the cause of the issue and will now be repairing affected units under warranty." but my dealer denied knowledge of the issue.

Can ST or somebody from Bose give us an update to confirm whether they have a solution or not as I have only a few days to return my S1 for a refund?

Does your S1 charge fully, and the pulsing blue light shut off? I have updated the firmware. My S1 won't finish charging. I thought it had rectified itself, but next cycle it's back. Before I turned it on, ran some BT through it, shut off charged and it turned off. Not this time. I pulled the battery to do a reset, tried again, the same thing. I run a 12 volt battery pack to my mixer, so I got to charge that anyway before a gig. I do enjoy the speaker, don't plan to get rid of it, but sure wish these issues were solved. 

Sam Spoons posted:

I need it to be good to go even after a few days since last charge. I go away for several weeks in the summer and it is not convenient to leave a relatively bulky device on charge ready for an impromptu session.

 

Charge it up to full, then take the battery out of the unit.  I believe it's a single screw.  The S1 will no longer be draining the battery.

DavidE2 posted:
Sam Spoons posted:

I need it to be good to go even after a few days since last charge. I go away for several weeks in the summer and it is not convenient to leave a relatively bulky device on charge ready for an impromptu session.

 

Charge it up to full, then take the battery out of the unit.  I believe it's a single screw.  The S1 will no longer be draining the battery.

Now there's a simple solution!

You can store the battery outside of the S1 and it will not discharge.

It only takes a small phillips screwdriver to do this.

Admittedly less than ideal but still bone simple and it works.

The battery will "go to sleep" after some time (30 days?) and you will need to plug in with the power cord and switch on momentarily to wake it up.

After that you can then run with just the battery.

Hope this helps,  _Roger

Thanks for the suggestion but it is simply not practical, the risk of losing the two small screws when removing or refitting the battery in the back of a car in a field is too great. I can power my other speakers from a separate battery pack and inverter so the USP of the S1 is lost.

rpease posted:

The battery will "go to sleep" after some time (30 days?) and you will need to plug in with the power cord and switch on momentarily to wake it up.

After that you can then run with just the battery.

Hope this helps,  _Roger

So I still need to be close to mains power when I re-commission the S1 in case it has 'gone to sleep'! (where is the 'facepalm' emoji when you need it).....

Sam Spoons posted:

So I still need to be close to mains power when I re-commission the S1 in case it has 'gone to sleep'! (where is the 'facepalm' emoji when you need it).....

This is the case regardless of whether the battery is installed or not. Bose put a sleep function in the battery to make it last longer. When lithium ion batteries are stored at too low a charge (below 40%) for a longer period of time, it adversely affects the life of the battery.

Hi Yendor

 Please see my reply to you here: Charging S1 Pro

Yendor posted:

Does your S1 charge fully, and the pulsing blue light shut off? I have updated the firmware. My S1 won't finish charging. I thought it had rectified itself, but next cycle it's back. Before I turned it on, ran some BT through it, shut off charged and it turned off. Not this time. I pulled the battery to do a reset, tried again, the same thing. I run a 12 volt battery pack to my mixer, so I got to charge that anyway before a gig. I do enjoy the speaker, don't plan to get rid of it, but sure wish these issues were solved. 

Thanks,

ST

So even if they solve the issue with the S1 discharging the battery I still won't be able to rely on it to be charged? 

Surely it's not impossible to 'sleep' the battery and wake it up without resorting to mains power? Sorry Bose, you have definitely dropped the ball with this one 

Hi Sam Spoons,

Sam Spoons posted:

So even if they solve the issue with the S1 discharging the battery I still won't be able to rely on it to be charged? 

Surely it's not impossible to 'sleep' the battery and wake it up without resorting to mains power? Sorry Bose, you have definitely dropped the ball with this one 

Sam Spoons posted:

Thanks for the suggestion but it is simply not practical, the risk of losing the two small screws when removing or refitting the battery in the back of a car in a field is too great. I can power my other speakers from a separate battery pack and inverter so the USP of the S1 is lost.

The screws remain affixed to the battery cover when you unscrew them. There's no risk of losing the screws.



rpease posted:

The battery will "go to sleep" after some time (30 days?) and you will need to plug in with the power cord and switch on momentarily to wake it up.

After that you can then run with just the battery.

Hope this helps,  _Roger

So I still need to be close to mains power when I re-commission the S1 in case it has 'gone to sleep'! (where is the 'facepalm' emoji when you need it).....

Roger and Michael are right.

Here's the information on Sleep Mode.

If you need to be able to leave the system dormant for more than 30 days, and won't be able to wake it up before a gig, the S1 Pro may not be a good fit for you requirements.

ST

Attachments

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Thank you for being candid ST. It seems you have a brilliant product hamstrung by some questionable design decisions and some bad engineering (I never though I would hear myself saying that about a Bose product). My Camera batteries don't go into 'sleep mode', nor do my laptop batteries. However, if the sleep mode really does kick in after 30 days (and not when the batteries reach, say 40%) I could live with that but neither of the S1's I have briefly owned would hold charge anywhere close to 30 days so it seems a redundant feature just at the moment.

Anyway, back to my original question, have Bose made any significant progress tracing and remedying the battery draining issue? If so when can I expect to be able to buy a (second) S1 Pro that does not have the problem?

I've owned the S1 since April of this year and also have experienced the 'battery drain' issue.  Last week, I noticed an update to the Bose Connect app.   It required the S1 to be powered on to complete the update.   After the update completed, I decided to test the unit for battery drain.   So far, it's been exactly one week and the app is still showing 100% charge of the battery, even though it's been unplugged.   Has anyone else completed the update and had this experience?   I'll keep monitoring the unit for battery drain, but I'm hoping Bose has corrected the problem through the lastest software update.

Hi Steve,

Steve posted:

I've owned the S1 since April of this year and also have experienced the 'battery drain' issue.  Last week, I noticed an update to the Bose Connect app.   It required the S1 to be powered on to complete the update.   After the update completed, I decided to test the unit for battery drain.   So far, it's been exactly one week and the app is still showing 100% charge of the battery, even though it's been unplugged.   Has anyone else completed the update and had this experience?   I'll keep monitoring the unit for battery drain, but I'm hoping Bose has corrected the problem through the lastest software update.

Announcement - May 16, 2019

Firmware 7.0.11 is released

This firmware release does not affect the battery drain issue but Bose recommends you install it to resolve another issue. Please follow the link for more details.

Firmware 7.0.11

ST

Hi DavidE2,

From my post above.

Please follow the link for more details.

Firmware 7.0.11


To all,

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If you don't want to receive notifications for all the discussion in this thread scroll to the top of this page and Unfollow the discussion.

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ST

My hunch? It’s a phantom drain on the battery that’s been easily identifiable but impossible to fix without recalls on every S1 made. A recall like that would be a devastating lose to Bose. If that’s the case, they’d just run out the clock on these defective units while developing a better speaker to be released next year.

I’m just speculating here since I’m a huge Bose fan. I personally own two S1’s. So, I too have a vested interest in a fix which (in my opinion) is extremely unlikely.

Last response on the 'official notifications' thread 7th September so only just a month ago*. Despite that I think I'm going to have to return my S1 as I can't risk djharryg's speculations being true and being stuck with a unit with this issue should a fix never materialise. Shame, had this not being the case I would almost certainly have bought a second S1 by now.

* edit, Though there is no start date, that thread was started with the same announcement on or before 16th April 2019, I'm finding it hard to believe there is still no solution.

Hi, djharryg,

I understand how you might come to these thoughts.

djharryg posted:

My hunch? It’s a phantom drain on the battery that’s been easily identifiable but impossible to fix without recalls on every S1 made. A recall like that would be a devastating lose to Bose. If that’s the case, they’d just run out the clock on these defective units

There is no intention to "run out the clock." If you are impacted by the battery drain issue, Bose will take care of you when the solution is available. 

I’m just speculating here since I’m a huge Bose fan. I personally own two S1’s. So, I too have a vested interest in a fix which (in my opinion) is extremely unlikely.

Thanks for your patience. The solution is coming. Bose doesn't do interim reports because circumstances can change, and dates get pushed out.

In the meantime - for those reading along:

The battery drain issue does not affect the performance at a gig. 

The battery drain only happens when the S1 Pro system is off and not connected to AC power (regardless of the position of the power switch).

If you plan to leave the system idle for a long time, you can remove the battery. Please see: S1 Pro Battery Installation and Removal

As with any battery-powered device, you want to check the battery level and charge it up if necessary before taking it out to a show.

Please subscribe to the discussion linked immediately below.

S1 Pro Battery Drain - Follow this topic for official notifications (no discussions here)



Sincerely,

ST

ST posted:

Hi DavidE2,

From my post above.

Please follow the link for more details.

Firmware 7.0.11


To all,

We've had a lot of posts in this discussion thread lately and you may not have wanted to get all the email notifications.

If you don't want to receive notifications for all the discussion in this thread scroll to the top of this page and Unfollow the discussion.

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ST

Ah, nope.  I think that was a different issue.  Mine were already up to date since May.

 

DavidE2 posted:

If my battery is dead and I won't be using the S1 for a while, does it matter for battery life if I keep the battery in the S1 or is it better to take it out?

If your battery is dead, you'll want to change it but not to 100%. For best life on lithium ion batter, it is better to be between 40% and 80%. I would do 75%. Then, I would remove the battery from the S1 Pro unless yours does not drain the battery when not in use.

This really is NOT good enough. These S1 Pro systems are obviously not fit for purpose and not as described in the product information.

Does anyone know the law on this? We have rights that would guarantee us refunds in lieu of a fix that Bose obviously have not found, one year on.

Hi Chris M,

I understand you're unhappy with the way your S1 Pro battery drains when it's not in use for an extended time. I'm sorry.

Chris M posted:

This really is NOT good enough. These S1 Pro systems are obviously not fit for purpose and not as described in the product information.

Does anyone know the law on this? We have rights that would guarantee us refunds in lieu of a fix that Bose obviously have not found, one year on.

Bose Warranties vary by region to comply with local regulations. Please follow this link

Bose Warranty

Choose your country, region or area to view our warranty for that location. If your country is not listed below, please contact the local Bose authorized reseller.

Please also see Warranty in the Bose Pro Website (look near the bottom) where it says,

What is the warranty period on the S1 Pro multi-position PA system?

The S1 Pro multi-position PA system has a two-year limited warranty.

For those reading along:

The battery drain issue does not affect the performance at a gig. 

As with any battery-powered device, you want to check the battery level and charge it up if necessary before taking it out to a show.

The battery drain only happens when the S1 Pro system is off and not connected to AC power (regardless of the position of the power switch).

If you plan to leave the system idle for a long time, you can remove the battery. Please see: S1 Pro Battery Installation and Removal

Please subscribe to the discussion linked immediately below.

S1 Pro Battery Drain - Follow this topic for official notifications (no discussions here)

Sincerely,

ST

Hi everyone,

I just noticed in the Bose S1 pro manual that sentence:

"The eighth digit in the serial number indicates the year of manufacture; “7” is 2007 or 2017."

Can the people who owns a "bad unit" share the year of manufacture of their Bose S1 pro?Thanks,Cuki

Cuki79 posted:

Hi everyone,

I just noticed in the Bose S1 pro manual that sentence:

"The eighth digit in the serial number indicates the year of manufacture; “7” is 2007 or 2017."

Can the people who owns a "bad unit" share the year of manufacture of their Bose S1 pro?Thanks,Cuki

I think you can get the exact date in the Bose connect app. 

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