Discussions about the Bose S1 Pro system

Bose S1 Pro

Designed for musicians, DJs and general PA use, the S1 Pro is the ultimate all-in-one PA, floor monitor and practice amplifier that's ready to be your go-anywhere Bluetooth music system for nearly any occasion. 

This is the place to discuss the S1 Pro system.

Hi all,

Having read all the previous posts about battery draining while not in use I was curious. I read all these posts 2 days ago in Portugal and have just arrived back home in England. My S1 had been in its case turned off for 15 days (it was at around 80% charged when I left)

Just taken in out amd turned it on. Totally dead, not even a red light! 

Having only bought it a few weeks ago and used it a few times I can honestly say I absolutely love it and it is probably one of the best pieces of kit I have ever owned!

Sadly, now I must jump onboard with all you others and accept the sad fact that my beautiful Bose S1 Pro has the same flaw as many others have.

I hope Bose sort this out very soon - it seems to have been a long time since the problem was discovered and I am somewhat surprised that it has still not been solved.

I wait with baited breath for a development soon!

Best wishes to all.

 

Jimmy Prince posted:

So in a normal S1 unit how long is the battery supposed to stay charged? I charged mine 2 weeks ago and its still at 80% . not sure if this is normal or not. How long will it stay charged unplugged and off?

What's normal for the S1 Pro versus what's normal for lithium ion batteries (the type of battery in the S1 Pro), in general, is different. Lithium ion batteries hold a charge very well. I am also a photographer and have many photographic devices that use lithium ion batteries and they discharge very slowly when not used. My studio flash units can go months without use and still show 80% or more charge.

From my experience with the Bose S1 Pro (I have had several because Bose was replacing mine before they figured out there was an issue – they thought it was an isolated circumstance), they discharge the battery more quickly than I would expect but it's inconsistent. For instance, I charged my two S1 Pros more than two weeks ago and they still showed the charge level at 100%. These same two S1 Pros have, also, dropped to 80% in two weeks. The good news is that it sounds like your S1 Pro isn't doing too badly in holding a charge. (Some people have had issues with the battery going dead in seven days without use.)

Bose hasn't stated whether or not they have definitely found what is causing the batteries to discharge when not in use (in some units) but I'm confident they'll figure it out and start repairing them. The only question is when will that be.

ST has listed his recommended practices to use for now. That is: charge your S1 Pro after use and monitor it when it has been sitting unused, being sure to charge if it if needed. I check mine weekly when not in use and always the day before I have a performance.

For people who are reading along:

There's no new news to report. Bose is working on a sustainable solution and as soon Bose has an update, we will announce it here.

S1 Pro battery draining when not in use

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Thanks,

ST

Thanks ST>. Unfortunately , it appears I am a member of this "club".  My S1 Pro is not heavily used and usually remains plugged in in my little studio.   I was away for a few days and left it unplugged in the off position. Upon return the battery was completely drained.   I completely recharged it and shows 100%. Following this thread I decided to test the drain issue. I turn it on

Put on Quick Charge

Played 1 song from Apple Music 

21/7 Battery 100%

22/7 Battery 100%

23/7 Battery  90%

24/7 Battery  80%

It appears that is draining 10% per day.  By the way I usually have it on speaker pole stand in the studio. I am hoping a solution will be found soon. I have not yet contacted support.

I am wondering if it the battery supplier that BOSE is using has an issue.

Thanks,

Brian

Hi, Brian (BBB),

Thanks for the information.  You're already subscribed to this discussion. As soon as Bose has a solution, we will make an announcement here. You will get an email at the address you used when you registered with the community.

ST

I fully charged both of my S1 Pros 12 days ago and put the power switches in the quick charge position. I checked yesterday afternoon and found S1 was down about 20% and the other battery was completely discharged. Neither unit was used during the 12 days.

Hi Jimmy Prince,

Jimmy Prince posted:

When the battery drains can I let it sit uncharged for months at a time without charging it? Or will this hurt the battery?

Yes, you can let the S1 Pro sit for extended periods of time (even months). Be sure to charge it up before taking it out to a battery-only gig.

Note: You can leave the S1 Pro plugged in all the time. It will trickle charge until the battery is full and then shut down the charging system. Then it will be ready to go whenever you are.

ST

Since I am having the same discharge issues let me ask what you suggest is best for the battery. Should I leave it plugged in to “trickle charge” as you suggest or leave unplugged and always charge it up the day before? Is one method better over longer periods between use or does it not matter? Thank you.

 

Hi 7stringjazz,

Thank you for joining the Bose Portable PA Community.  Welcome.

7stringjazz posted:

Since I am having the same discharge issues let me ask what you suggest is best for the battery. Should I leave it plugged in to “trickle charge” as you suggest or leave unplugged and always charge it up the day before? Is one method better over longer periods between use or does it not matter? Thank you.

 

A battery expert might tell you to leave it unplugged and charge it up the day before.

Do whichever is most convenient for you. If there's a difference leaving it plugged in to trickle charge, that difference may not matter much over the life of the battery.

Do whatever is most convenient. Personally, I leave them plugged in because I use them in the house as well as out at gigs.

ST

Hi Chris M,

Chris M posted:

Are we any closer to a fix for this battery draining problem? It's been a long time coming. So long that I am beginning to womder if anyone is really working on a solution. A progress update would be appreciated by very many people...

Yes, it's been a long time coming and there are several parts to the solution including root-cause analysis (figuring out the problem), engineering a solution, preparing the support organization, and delivering the solution to customers worldwide,

Bose doesn't do interim reports because circumstances can change and dates get pushed out.

As soon as the solution is available, we will announce it here.

S1 Pro battery draining when not in use

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Thanks,

ST

It’s been almost a year since this issue was known. The S1 Pro has a major defect and Bose shows no signs of addressing the issue. I just called and was told, “we just had a meeting and we will have permanent solution”.

Message to Bose: 12 months is an unreasonable timeline. You have my money, I have your faulty product. Please have a real “meeting” and address this problem today. 

Bummed on your product and lack of customer support. 

Bose is an immensely talented company with it's roots at MIT.  Fantastic reputation and stellar products. 

Finding what is draining a battery could literally be accomplished by even the basic entry level electrical engineering student.  Not to mention training/experienced engineers.  So, for the fix to take this long, it makes me skeptical that it may not appear to Bose to be a big enough issue to warrant a fix? I could be wrong? 

I see on Facebook pages that this battery issue is being talked about and people are deciding not to purchase the S1 because of the issue.  Each non-sale is resulting in a $600 loss.  It's unimaginable how many people are deciding not to buy the awesome S1 because of the battery drain issue.

The battery power is the #1 selling feature that many musicians and Dj's are purchasing this unit for.

Hi the red dawn,

Thank you for joining the Bose Portable PA Community.  Welcome.

The red dawn posted:

It’s been almost a year since this issue was known. The S1 Pro has a major defect and Bose shows no signs of addressing the issue. I just called and was told, “we just had a meeting and we will have permanent solution”.

Message to Bose: 12 months is an unreasonable timeline. You have my money, I have your faulty product. Please have a real “meeting” and address this problem today. 

Bummed on your product and lack of customer support. 

I'm sorry you are disappointed and I understand.

Please note: This issue does not affect the battery life while you are using your system. The battery drain only happens when the S1 Pro system is off and not connected to AC power. Please check the battery level and charge up the system if required before taking it out to a battery-powered gig. 

Bose is addressing the issue, and as soon as there's a solution I'll post an announcement here. You are subscribed for updates, so you will receive email notifications when there are new posts in this discussion thread.

ST

Hi djharryg

Welcome to the Bose Portable PA Community.

djharryg posted:

Bose is an immensely talented company with it's roots at MIT.  Fantastic reputation and stellar products. 

Thank you for your kind comments.



Finding what is draining a battery could literally be accomplished by even the basic entry level electrical engineering student.  Not to mention training/experienced engineers.  So, for the fix to take this long, it makes me skeptical that it may not appear to Bose to be a big enough issue to warrant a fix? I could be wrong? 

This is a top priority at Bose. There are many steps involved in rolling out a sustainable solution worldwide. As soon as there is a resolution, Bose will make an announcement here in the community.

I see on Facebook pages that this battery issue is being talked about and people are deciding not to purchase the S1 because of the issue.  Each non-sale is resulting in a $600 loss.  It's unimaginable how many people are deciding not to buy the awesome S1 because of the battery drain issue.

The battery power is the #1 selling feature that many musicians and Dj's are purchasing this unit for.

The battery drain issue does not affect the performance at a gig. 

The battery drain only happens when the S1 Pro system is off and not connected to AC power.

As with any battery-powered device, you want to check the battery level and charge it up if necessary before taking it out to a show.

As soon as there's a solution I'll post an announcement here. You are subscribed for updates, so you will receive email notifications when there are new posts in this discussion thread.

ST

ST posted:

Hi the red dawn,

Thank you for joining the Bose Portable PA Community.  Welcome.

The red dawn posted:

It’s been almost a year since this issue was known. The S1 Pro has a major defect and Bose shows no signs of addressing the issue. I just called and was told, “we just had a meeting and we will have permanent solution”.

Message to Bose: 12 months is an unreasonable timeline. You have my money, I have your faulty product. Please have a real “meeting” and address this problem today. 

Bummed on your product and lack of customer support. 

I'm sorry you are disappointed and I understand.

Please note: This issue does not affect the battery life while you are using your system. The battery drain only happens when the S1 Pro system is off and not connected to AC power. Please check the battery level and charge up the system if required before taking it out to a battery-powered gig. 

Bose is addressing the issue, and as soon as there's a solution I'll post an announcement here. You are subscribed for updates, so you will receive email notifications when there are new posts in this discussion thread.

ST

I do take issue with what you said about battery life.   While you may mean how long the S1 will run on a full charge,  I see battery life as a limited number of charging cycles per battery.    We are losing battery life due to having to recharge way more often than we should.  For those of us whongig with them a lot,  perhaps twice as many charge cycles.   The longer it takes to implement a fix,  the more worn out our batteries will be.  

I agree with your concerns. Unless this is a "special" lithium-ion battery, here is the typical standard: "The typical estimated life of a Lithium-Ion battery is about two to three years or 300 to 500 charge cycles"... Every charge cycle reduces the life expectancy of the s1's battery. 

I also have an issue when charging pre-event isn't an option. I'll have everything loaded tomorrow, (Thursday) for events all weekend, with the s1's going to work on Sunday. I'm expecting 50% battery to start the event. 

Extremely saddened over the handling of this issue. 

ST posted:

Hi djharryg

Welcome to the Bose Portable PA Community.

djharryg posted:

Bose is an immensely talented company with it's roots at MIT.  Fantastic reputation and stellar products. 

Thank you for your kind comments.



Finding what is draining a battery could literally be accomplished by even the basic entry level electrical engineering student.  Not to mention training/experienced engineers.  So, for the fix to take this long, it makes me skeptical that it may not appear to Bose to be a big enough issue to warrant a fix? I could be wrong? 

This is a top priority at Bose. There are many steps involved in rolling out a sustainable solution worldwide. As soon as there is a resolution, Bose will make an announcement here in the community.

I see on Facebook pages that this battery issue is being talked about and people are deciding not to purchase the S1 because of the issue.  Each non-sale is resulting in a $600 loss.  It's unimaginable how many people are deciding not to buy the awesome S1 because of the battery drain issue.

The battery power is the #1 selling feature that many musicians and Dj's are purchasing this unit for.

The battery drain issue does not affect the performance at a gig. 

The battery drain only happens when the S1 Pro system is off and not connected to AC power.

As with any battery-powered device, you want to check the battery level and charge it up if necessary before taking it out to a show.

As soon as there's a solution I'll post an announcement here. You are subscribed for updates, so you will receive email notifications when there are new posts in this discussion thread.

ST

Thank you

Hi DavidE2,

DavidE2 posted:
ST posted:
✄ - ✂ - ✄ - ✂ - ✄ - ✂ - ✄ - ✂ - ✄

Please note: This issue does not affect the battery life while you are using your system. The battery drain only happens when the S1 Pro system is off and not connected to AC power. Please check the battery level and charge up the system if required before taking it out to a battery-powered gig. 

Bose is addressing the issue, and as soon as there's a solution I'll post an announcement here. You are subscribed for updates, so you will receive email notifications when there are new posts in this discussion thread.

ST

I do take issue with what you said about battery life.   While you may mean how long the S1 will run on a full charge,  I see battery life as a limited number of charging cycles per battery.    We are losing battery life due to having to recharge way more often than we should.  For those of us whongig with them a lot,  perhaps twice as many charge cycles.   The longer it takes to implement a fix,  the more worn out our batteries will be.  

For those of us who gig a lot, the unit may not be idle long enough to experience a significant loss of charge between uses.  In terms of charge cycles, we may be less affected than those who leave the system idle and unplugged for longer periods.

There may be some impact on battery live (your definition), but lithium-ion batteries deteriorate over time whether or not you use them. The people who get the best value are those who use them a lot. 

ST

ST posted:

Hi DavidE2,

DavidE2 posted:
ST posted:
✄ - ✂ - ✄ - ✂ - ✄ - ✂ - ✄ - ✂ - ✄

Please note: This issue does not affect the battery life while you are using your system. The battery drain only happens when the S1 Pro system is off and not connected to AC power. Please check the battery level and charge up the system if required before taking it out to a battery-powered gig. 

Bose is addressing the issue, and as soon as there's a solution I'll post an announcement here. You are subscribed for updates, so you will receive email notifications when there are new posts in this discussion thread.

ST

I do take issue with what you said about battery life.   While you may mean how long the S1 will run on a full charge,  I see battery life as a limited number of charging cycles per battery.    We are losing battery life due to having to recharge way more often than we should.  For those of us whongig with them a lot,  perhaps twice as many charge cycles.   The longer it takes to implement a fix,  the more worn out our batteries will be.  

For those of us who gig a lot, the unit may not be idle long enough to experience a significant loss of charge between uses.  In terms of charge cycles, we may be less affected than those who leave the system idle and unplugged for longer periods.

There may be some impact on battery live (your definition), but lithium-ion batteries deteriorate over time whether or not you use them. The people who get the best value are those who use them a lot. 

ST

 

rpease posted:

As has been stated before, as a workaround, storing the battery outside of the S1 Pro stops the discharge. It only takes a small Phillips screwdriver and it’s pretty and quick.

At least it works for me. :-)

Hope this helps, _Roger

 

Thanks.  I'll probably start doing that. 

Hi DavidE2,

DavidE2 posted:

I gig a lot, but sometimes I use my L1M2 and other times I use my Compact,  so mine can sit idle for a week or three are a time.  

That sounds like perhaps 15 extra charge cycles per year - maybe 3-5% of the battery cycles in a lifetime and half that if you've owned your S1 Pro for a year when the fix is rolled out.

When you know the S1 Pro will be idle for a long time...
You can remove the battery.  I know that's inconvenient, but it eliminates the battery drain issue.

ST




Edit:

Hi Roger (rpease) and DavidE2.

I see we were all typing at the same time, but you guys are faster.

ST 

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I discovered a new issue in the charging/battery area. I ordered a second S1. It arrived with no charge. Charged it fully, and used it once for approx 3 hours. Fully charged it, and a week and a half later, this morning I looked at it, and it's dead. Won't show charge level, won't turn on. Read something about standby mode, where hooking it to AC wakes it up, but not in this instance. In fact, connecting the power cord did not start the charging process. Had to turn it on and off. Then it started charging. Is it faulty, and should I be contacting Bose?

ST posted:

Hi Everybody,

Here's the latest update from Bose.


We have an update regarding the battery drain issue. Although we are still working on implementing a sustainable fix, we have encountered a delay in the repair process.

If you are experiencing this issue, please refrain from setting up service at this time. Until this is resolved, we recommend charging your S1 fully before each use. Once we have an update regarding the repair turnaround time, we will share it with the community.


ST

Man, 6 months.   Shaking my head.  

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