Discussions about the Bose S1 Pro system

Bose S1 Pro

Designed for musicians, DJs and general PA use, the S1 Pro is the ultimate all-in-one PA, floor monitor and practice amplifier that's ready to be your go-anywhere Bluetooth music system for nearly any occasion. 

This is the place to discuss the S1 Pro system.

Dear ST, chairman of the diplomatic corps of Bose! :-)

I will shut up for now, since your really made efforts to soothe me. And I do understand that, as Boses board-speaker, this is not a funny situation for you. I also hope, you know that my critics were not pointed in your direction.

Just one thing: Please let your friends of the secret inner circle know, that one of their famous names could show up here and give a statement directly from supplier to client. I think, I'm not the only one who expects this. That would also change my perception in regards of mount Olympus.

Thank you so far!

Peter

PZ (and everyone),

I understand that you are frustrated. I also understand and agree that this is very (and I mean VERY) uncommon, and unfortunate, for Bose to have a problem such as this one.  

I feel your frustration but to vent that frustration by sarcasm or worse (name calling) is a bit unfair. YES, we are tolerant customers because we are professionals who have benefited so greatly by the products that Bose has developed. These products make our lives better and easier and I know that many of us are grateful to Bose for allowing us to reproduce such high quality sound from the most portable equipment available (it is apparent that they are "on point" because, for example, virtually ALL of their competitors have released column arrays like our L1 products).

As a technology professional in my main working career, I also know the anxiety and loss that is being experienced by Bose as they work to make this right (and they WILL make this right for everyone, including you). They have sent hundreds of replacement units thinking that this was a more isolated problem than they have come to realize. They have sent hundreds of replacement batteries for the same reason. All this has cost them hundreds of thousands of dollars.

In the end, this problem really DOES NOT ACTUALLY affect us from doing our work with these units. The only difference is that we should charge these S1 Pro units immediately prior to our need to use them. This truly is a very minute issue as it does not interfere with the use of these units at all. In every way, they perform exactly as they were designed to do. I for one, had a difficult time diagnosing my unit because I ALWAYS share all of my rechargeable devices the night before or the day of a gig!

Yes, they have had a hiccup in accurately diagnosing the problem. The problem in cases like this is that one "fix" may lead to other problems that are not readily measurable. Still, they have, through this forum (that most of their competitors do not even make available to their customers) sought to keep us updated. Make no mistake, ST is a representative of Bose and has gone the extra mile often to help all of us get the most out of our Bose Pro equipment!  Thanks, ST!

Bose is not sitting atop The Mountain (Mount Olympus is an incorrect term) doing nothing. If you knew Bose as well as some of us, you'd know that they have been (LITERALLY) atop "The Mountain" in Framingham, Massachusetts for decades. Their address is actually "100 The Mountain". I found this a bit humorous only because the reference you used was close but not as accurate as it might have been.

Yes, I am taking up for them because, like us all, they are human beings doing mostly wonderful things that have made my life (and yours) BETTER! I also know that Bose will make this right! 100%, guaranteed!

So... please be patient and watch as they do what's right for all of us.

Once again... I'm just sayin'

I clearly want to apoligize to ST if my words came across sarcastic or worse. That was not my intention. I thought it is clear that I take my frustration with a good share of fun. Please blame my bad english.

invisibleDJ, I think you are going a little too far if you determine for others (at least me), if the problem affects us (at least me) in any way. ... I'm just sayin'.
Didn't know the adress thing, that is funny, thank you for letting me know.

And just to let you know: I bought 6 PA speakers from Bose and some smaller ones and I know why. I also have lot of other PA and studio equipment and I kmnow why. Thus I'm not in the need of education in this respect. Also just saying.

Peace
Peter

Peter,

My apologies if I mistook your remarks as negative or mean spirited as I read your post.

In regard to my ability to   "determine if/how this problem affects us"              I can only say that the S1 Pro does 100% of EVERYTHING it was marketed and advertised to do!  This problem does not, in any way, affect one single user in any possible way (until such time as you send your unit to Bose for repair). I use the term "repair" loosely as they do not even owe us a repair or upgrade for this problem.

There was not one single mention of any full-charge lasting any length of time in any of Bose's advertising or marketing materials for the S1 Pro.  Bose, in actuality, has no responsibility whatsoever to "fix" this small issue as the unit was never advertised to "hold a charge" for any extended length of time. If Bose wanted to be anything except AWESOME they would (like most other companies) do nothing toward solving this problem and making it perfect for us (and at their own expense).

I am unable to understand how any of us could not, as advised by ST, simply charge these units within a day before their use (to insure 100% charge at a gig). 

The fact that you did not leave your units at the repair facility means that you have not "lost" any potential use of the units nor have you lost any revenue because of the battery drain issue. What this means is that you could not possibly have had any way in which this "battery drain issue" could have negatively affected you. I am positive of this so, yes, I know "if/how" you (and others) were affected... NONE AT ALL!

That I sent my affected unit back to Bose the day before ST advised us to "hold off" returning units for a short while DID negatively affect me (although not horrendously). I currently have no S1 Pro to use in my work. This "affects" me. The battery drain issue, had I not returned my unit, would be of absolutely ZERO negative affect because I am always able to charge my unit soon before its use.

Lastly, I have a plethora of equipment as well. However, the number and scope of any of my equipment (made by Bose or any other manufacturer) has absolutely NO bearing on the conversation of this small issue regarding my least significant piece of Bose equipment. This unit is a luxury, not a necessity for me.

Peace right back atcha!

Hi ST, and others,

I have made some assumptions since receiving my S1 and just want to check and see if my actions are OK.

I use the S1 for practice/rehearsal every day, so it stays plugged up all the time. If I leave the house to use it I have the choice of plugged or unplugged based on the site where I intend to play.

My question, Is there any downside or danger to keeping the S1 plugged in all the time? I have assumed that when the battery is fully charged the charger recognizes the full charge and goes into a non charging or maintenance mode.

If there is no down side to keeping it plugged in all the time, this should eliminate the surprise of a dead battery until such time as this issue is resolved.

O..

This post was forked into a new topic here: S1 Pro: Okay to leave it plugged in all the time?

invisibleDJ,

thank you, no need to excuse. Just a misunderstanding.
Concerening the batteries I want to say that my son has about 25 quite strong batteries for his RC planes and I have to take care of them. :-) So I know how long such a battery keeps it's capacity - very long. Thus I happily agree to disagree with you at that point. Really nothing personal and to use Davids word: "No drama!"

I intend to wait patiently, at least for a while! :-)

All the best
Peter

Hi Oldghm,

Oldghm posted:
✄ - ✂ - ✄ - ✂ - ✄ - ✂ - ✄ - ✂ - ✄

My question, Is there any downside or danger to keeping the S1 plugged in all the time?

The short answer:
No, there's no downside or danger to keeping the S1 Pro system plugged in all the time.

If someone wants to debate that point, please see 
S1 Pro: Okay to leave it plugged in all the time?

✄ - ✂ - ✄ - ✂ - ✄ - ✂ - ✄ - ✂ - ✄

If there is no down side to keeping it plugged in all the time, this should eliminate the surprise of a dead battery until such time as this issue is resolved.

O..

Great observation.

Thanks,

ST

I have two S1 Pro’s, one around 18 months, the other around 12 months old.

I don’t have this “battery draining when not in use” issue with either of them and I was wondering, out of the number of units sold, approximately what percentage do?

Am I just lucky or is it an issue that can manifest itself at any time..........I certainly don’t wish to look for a problem I don’t have!!

Thank you for all your help, advice and support here ST., fantastic sound system by the way, couldn’t be happier!

Cheers........Brian.

Hi Brian,

Thank you for the great questions.

theonemanband posted:

I have two S1 Pro’s, one around 18 months, the other around 12 months old.

I don’t have this “battery draining when not in use” issue with either of them and I was wondering, out of the number of units sold, approximately what percentage do?

Sales figures and percentages are beyond the scope of this conversation. For someone who has the issue, it's 100 percent, and it's covered under warranty.



Am I just lucky or is it an issue that can manifest itself at any time..........I certainly don’t wish to look for a problem I don’t have!!

This isn't an issue that manifests over time. If you haven't experienced it yet, you're fine.

Thank you for all your help, advice and support here ST., fantastic sound system by the way, couldn’t be happier!

Cheers........Brian.

Terrific, Brian.

ST

I finally had a few weeks off from using the S1s.  The new replacement I received from Bose for the one I had with a battery drain issue also has it.   I’m fine waiting for them to finalize the procedure for a permanent fix, but is there a list I should get on so I’m in line when they do?

Hi DavidE2,

Thanks for asking.

Bose will publish an announcement in this discussion as soon as there is a solution. Since you have subscribed for updates, you will get a notification about the announcement.  In the meantime, you don't need to do anything.

ST

Here's my latest update. It doesn't appear that Bose has figured out the battery drainage issue. I sent one of my two units to Bose for repair just one day before ST posted the note from Bose to hold off on sending any in. With some very much appreciated assistance from ST, I got my S1 Pro back about 10 days later. I fully charged both of my units one week ago and, much to my surprise, both were down to 80% today despite not being turned on in that time. Up until now, both had been staying at 100% for two weeks before starting to drain.

I may have found one variable that affects how well the batteries maintain their charge – room temperature where they are stored. We've been unseasonably cool in East Tennessee this year and I store my S1 Pros in my garage (I don't have room for them in my house). While the weather has been cool, they have been maintaining a 100% charge for two weeks. This past week, the weather turned quite warm. By midweek, we were in the mid 80s. That seems to have impacted the battery drainage. So, that's one variable to keep in mind. (It's still odd as I, also, store my portable photography studio lights in my garage and those batteries stay fully charged for months without use.)

The bottom line for me is I'll just keep checking them regularly and charging them as needed. I love my S1 Pros – I just wish they would figure out this issue. 

Quick side note: If you send your Bose S1 Pro in for repair in the original retail box it comes in, you won't get the box back. Mine was returned in a plain brown box with bubble wrap around the S1 Pro. I called Bose to ask if there was any way to get my box back (I'm pretty OCD about keeping original boxes and packing materials.) and I was told that the boxes are destroyed when sent in for repair so you won't get them back.

Hi Everybody.

Keep 'em Cool

As summer is approaching, please bear in mind, if you store the S1 Pro systems in places where it's warmer than room temperature, the batteries may deplete faster than at cooler temperatures.  Make sure your S1 Pro systems are charged up before going out to your gig.

ST

Michael M posted:

Here's my latest update. It doesn't appear that Bose has figured out the  I fully charged both of my units one week ago and, much to my surprise, both were down to 80% today despite not being turned on in that time. Up until now, both had been staying at 100% for two weeks before starting to drain

What position was your power switch when you disconnect the power lead: centre off or on quick charge?

I was about to send mine back again for a 2nd time when Bose service asked me to try Centre Off.... I got 80% charge still after 5 weeks! So I’d say that is the problem, something in the fast charge position causes the discharge but at 80% this is not a problem.

 Good to know. I’ve been using the quick charge position, As recommended here, to void accidentally turning it on in transit. Are used both for a gig last night and was surprised when the unit I thought was good, was drained. I’ll try switching the Switch position and see what happens. Thanks.

Tim-MK posted:

What position was your power switch when you disconnect the power lead: centre off or on quick charge?

I was about to send mine back again for a 2nd time when Bose service asked me to try Centre Off.... I got 80% charge still after 5 weeks! So I’d say that is the problem, something in the fast charge position causes the discharge but at 80% this is not a problem.

I've always used the center position (off) and continue having drainage issues.

Hi Gt350r,

Thanks for joining us in the Bose Portable PA Community.  Welcome.

You are now subscribed to this discussion about the battery drain.  When Bose announces something here, you'll get a notification.

In the meantime, charge up the unit before you take it out to a battery-only gig.

ST

Hi, J.D. Puente,

Thanks for chiming in.

Yes, we've had reports where the switch can be bumped or pushed on while the unit is in transit.  That's different from what we're discussing here. 

The issue we are talking about here can happen even when the power switch is in the middle (off) or bottom (fast charge) position.

Good to hear from you.

ST

Hi sionghuo,

Thank you for joining the Bose Portable PA Community.  Welcome. 

Firmware version 7.0.11 does not address the S1 Pro battery drain issue.

Please follow this link to find out more: Firmware 7.0.11

For those reading along, if you use the Bose Connect app, it will automatically offer the firmware update.  If you prefer, you can get the firmware update using a PC or Mac at http://btu.bose.com

ST

Please forgive my ignorance of the protocols on this forum. I'm very new to all this "posting"! I have just updated the firmware via my laptop, as suggested elsewhere - very quick and easy. As regards to the battery, am I correct in assuming there will be a fix for this problem, Bose just haven't found one yet?

Hi Fingerpicker,

Fingerpicker posted:

Please forgive my ignorance of the protocols on this forum. I'm very new to all this "posting"!

You're not doing anything wrong. We're just keeping all the discussion about the battery drain issue in one place - this discussion.

I have just updated the firmware via my laptop, as suggested elsewhere - very quick and easy. As regards to the battery, am I correct in assuming there will be a fix for this problem, Bose just haven't found one yet?

Now that we have moved your post here, you are automatically subscribed to updates.

Bose is working on a solution and when there is news about how to get it, there will be an announcement here. 

In the meantime, please charge up your S1 Pro if you'll be running it on battery power at your gig.

ST

I just received my new S1 Pro few days ago and it seems to have the same problem. And some other problem too, because it won’t charge at all no matter the position of the switch. It drains the battery also when plugged to AC power and made the safety fuse to go off twice when I tried to charge it. I wasn’t using any additional devices on that fuse. 

I have decided to send it back to the shop I bought it to change it for the working one. I’m so bummed cause I tought I had a perfect system  for vocals and acoustic guitar for my upcoming solo gigs and now I have no working system at all. 

I don’t even know why I’m posting this here since I have desided to send my S1 back. Maybe for some developmental reasons. Never have I ever before had any problems with our bands L1 mod2 system. 

Has there been any progress on this? My "fixed" S1 Pro only holds a full charge about 10 days. I have a number of devices that use rechargeable batteries and NONE have this short of a charge retention time. Bose has replaced mine 3 times,  assuring me that the last one was fully tested to be fixed. It's really amazing to me how long it is taking for Bose to diagnose and fix this.  

MattM posted:

Has there been any progress on this? My "fixed" S1 Pro only holds a full charge about 10 days. I have a number of devices that use rechargeable batteries and NONE have this short of a charge retention time. Bose has replaced mine 3 times,  assuring me that the last one was fully tested to be fixed. It's really amazing to me how long it is taking for Bose to diagnose and fix this.  

I was wondering the same thing. Because some S1s don't drain their battery and some do, one would think there is a difference that could be identified between these batches of speakers. If this were to be true, one would think Bose could isolate the problem and resort to manufacturing and distributing S1s that are built according to the S1s that don't drain their battery.  I am guessing it's not as simple as this or the issue would have been fixed by now.  An interesting find I have made is that the battery in my S1 that does not have any battery draining issues will allow its battery to stay charged longer when not in use than the battery of my S1 that does drain its battery when not in use, EVEN when the battery was fully charged, taken out of that S1 and stored in a cool dry place. In other words the battery of my S1 that does not hold charge when not in use, loses it charge even when it is not in the S1...it drains slower when taken out of the S1 than when it is left in the S1 but it still drains.  But the battery in my good S1 will hold its charge without issues when not in use without change. This makes me believe that the issue is likely more complicated than once thought.

MattM posted:

Has there been any progress on this? My "fixed" S1 Pro only holds a full charge about 10 days. I have a number of devices that use rechargeable batteries and NONE have this short of a charge retention time. Bose has replaced mine 3 times,  assuring me that the last one was fully tested to be fixed. It's really amazing to me how long it is taking for Bose to diagnose and fix this.  

It really is taking a surprisingly long time    .  It put me off from recommending the S1 until they get this resolved.   I can’t imagine how long it will take to fix all of the bad unit already out there.   

DavidE2 posted
It really is taking a surprisingly long time    .  It put me off from recommending the S1 until they get this resolved.   I can’t imagine how long it will take to fix all of the bad unit already out there.   

I understand the frustration (I was one of the first to report the issue a year ago) but it isn’t much of an inconvenience. You just have to remember to charge it after using it and the night before using it if it has been sitting idle for a while. It’s become part of my regular preparation for shows and isn’t a big deal for me. The convenience and sound of the S1 Pro are so great that it far outweighs the slight inconvenience.

I respectfully disagree. It is a big inconvenience for me.  The place where I store the S1 doesn't have an outlet conveniently near.  I use my S1 about every 2-3 weeks, sometimes slightly more (weekly).  So it's just about perfect timing for a full discharge when I should have almost full charge. I like to charge it when I get home from using it and then store it until the next time I need it. Sometimes I used it plugged in at a gig so it comes home fully charged and gets stored. Now when I go to grab it for a gig,  it's not ready.  If a gig pops up with little notice it's not ready. YMMV....

When I store the S1 I take battery out. It seems to stay completely charged that way for weeks. I agree that shouldn’t be necessary and certainly isn’t a “Pro” feature but it works and only requires a Phillips screwdriver and a few seconds. Cheers,  _Roger

Add me to the mix, unfortunately.  S1 battery drained to red light status after only about a week.  Kept indoors at 75 deg.  Only had the speaker for less than a month.  I guess I'll be taking the battery out when not needed between gigs.  Hope Bose fixes the issue soon.  

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