If your S1 Pro battery is draining when the system is not in use and not connected to AC power, please continue to be patient while Bose implements a sustainable fix that can be carried out in all locations. In the meantime, please charge up the unit before each use.
Please note: This issue does not affect the battery life while you are using your system. The battery drain only happens when the S1 Pro system is off and not connected to AC power.
I apologize for the confusion over the past month:
March 19, 2019
Bose announced it could repair units that had this problem and asked customers with the issue to contact Bose to set up a repair order.
April 9, 2019
Bose announced it was still working on a fix and asked customers to hold onto their systems until the fix was in place.
Unfortunately, some customers had already sent in their systems to be repaired. Bose is working with those customers to ensure they have a unit to use while it resolves the repair issue.
There is no need to contact Bose Support about the issue. When there is a resolution, we will announce it here in the community.
April 16, 2019
If you sent your S1 Pro for repair since March 19 and Bose Support has not contacted you yet - please send me a private message with your confidential details
Subject: I sent my S1 Pro in for repair for the battery drain issue
- Your full name
- The email address you used when you contacted Bose Support
- The Bose order number they gave you when you set up the repair