Discussions about the Bose S1 Pro system

Bose S1 Pro

Designed for musicians, DJs and general PA use, the S1 Pro is the ultimate all-in-one PA, floor monitor and practice amplifier that's ready to be your go-anywhere Bluetooth music system for nearly any occasion. 

This is the place to discuss the S1 Pro system.

S1 Pro battery draining when not in use

Since I'm not willing to send my speakers back and forth it would be great if Bose tell us if they are able to repair or replace them with working units. Looks like people are sending back not working S1s and getting back not working S1 pros. I don't know for sure but as of today it looks like Bose has no idea what's going on and is swapping speakers to show good will. Makes no sense to me. Can we get a clear answer?

To me it's ok, if it takes a little while but it's not ok to let me send speakers back they are not able to repair.

What is the guarantee period for the batteries? Do we run into the problem that Bose will say, batteries are wear parts that are not covered by guarantee? I don't think so but who knows?

Both of my S1 pros are affected, they were bought from different places at different times.

 

 

Hi PZ,

PZ posted:

Thank you, ST!

i will call them after holidays. Do you think I should leave the speakers plugged in to prevent the batteries from running empty?

 

You don't have to keep them plugged in all the time, but charge them up before you go out to a gig.

ST

Hi PZ,

PZ posted:

Since I'm not willing to send my speakers back and forth it would be great if Bose tell us if they are able to repair or replace them with working units.

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Since you're in Austria, it may take a little longer to figure out the logistics.

If you prefer to hang onto the units you have, and charge them up before you take them out to an unplugged gig, that's great.  Since you've posted in this thread, we'll keep track of you and contact you when we've worked out the best way to take care of you.

Thanks,

ST

Thank you ST, that is ok for me.

I'm from Austria. We are the ones with the mountains and the skiers, Kangaroos only in the zoo. :-) But otherwise similar remote and outlying like our friends from downunder!

Will be happy to hear from you!

Gentlemen & Ladies,

I found this thread a few days ago and wish to add my 2 cents.

My S1 Pro (purchased in Mid-September) was used every few days during the first couple of months I owned it. Unaware of this issue, I did not pay any attention to this as a potential problem and my habit with most everything is that I "always" plug-up any battery-operated equipment to fully charge before each gig. 

Since I have had no events after New Year's Eve and, now knowing about this potential issue,  I was able to check to see if I have the problem/issue.

I had plugged the S1 Pro into an AC outlet to charge on NYE day and had it fully charged before my event that evening. After arriving at the venue, I found that the S1 Pro was not needed (I used my L1 Model II and my L1 Compact only). I left it in my vehicle and had a great event. I have not touched it since then (until a couple days ago).

Since my next event is January 19, I started planning which equipment will be required for that venue a couple days ago. Now aware of this issue, I turned on the unit on Friday and paired it with the Bose Connect App to find that it only had a 10% charge (even though it was not used since the afternoon of full charging on NYE). After a full charge on 12/31/18, I discovered only a 10% charge on 1/11/19. 

Of course, this means that I am having this "issue" as well as the others who have posted here. 

I will call Bose Support tomorrow and see what they suggest. In the meantime, I will plug it up and fully charge it before next Saturday's event as I am sure that I will need it. i would have done this anyway, but agree that this should not be necessary.

Thanks to all of you who so patiently share info like this with our fraternity of Bose users in this forum. Also, a big "thank you" to ST for his unwavering and prompt willingness to help us as our "first line of help" whenever needed. ST... you're a valuable resource for us and we appreciate all that you do to make life easier and better for us!

Happy New Year to all! I will report any/all info and updates I receive from Bose and wish you all your most successful year ever in 2019!

Day 2: 01/14/2019 08:47 S1 Pro turned off and unplugged since my last update.  (NOTE: This is my replacement unit).  Turned the unit on, got 4 blue flashes.  The Bose Connect app shows 90% charge.  It appears that the S1 has dropped 10% charge overnight.

I'll check it again tomorrow.

Hi PZ,

I'm sorry, I missed this part. Thank you for asking this important question.

PZ posted:
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What is the guarantee period for the batteries? Do we run into the problem that Bose will say, batteries are wear parts that are not covered by guarantee? I don't think so but who knows?

✄ - ✂ - ✄ - ✂ - ✄ - ✂ - ✄ - ✂ - ✄

 

The warranty on the S1 Pro system is two years. The battery is covered as a component of the S1 Pro system for two years.

ST

Day 3: 01/15/2019 09:40 S1 Pro turned off and unplugged since my last update.  (NOTE: This is my replacement unit).  Turned the unit on, got 4 blue flashes.  The Bose Connect app shows 90% charge however the "gap" in the charge circle appears to be getting larger.

I'll check it again tomorrow.

Here's my latest update. I fully charged both of my S1 Pros before going out of town for a week. I didn't check them right away so it was probably 12 days after I charged them, and had not used either, when I checked this morning. The replacement I was sent in December still showed 100% (yay!) but the other unit was now down to 10% (boo). It's a bit troubling because this unit held a charge better in November. I called Bose customer service and they are sending me another replacement. They have a new procedure for those who have had multiple units with this issue (4 out of the 5 I've had were depleting the batteries when not in use.) The replacement will be sent to Bose Pro Division to be tested before shipping to me. That way, they hope to avoid me getting another unit that has the same issue. The supervisor I spoke with said that they only have had a limited number of incidences with the battery drainage issue so it makes it challenging to isolate the cause but they think they have it figured out. I really hope they get this figured out because I love my S1 Pro units!

I agree Michael, I hope they get this figured out soon.  I talked with support this morning when I switched the registration from my old serial # to the new.  I told them I'm testing the new unit for battery drain and would keep them informed of the situation but probably wouldn't ask for a replacement until they have a solid and documented fix.

I'd hope that they are tracking the serial numbers of defective units which should indicate a pattern of where the components came from, specific manufacture date, etc.  Normally, it's pretty easy to track this type of problem down fairly quickly...but then again, I'm not an amplifier expert, perhaps I'm over simplifying the issue.

Day 4: 01/16/2019 11:15 S1 Pro turned off and unplugged since my last update.  (NOTE: This is my replacement unit).  Turned the unit on, got 4 blue flashes.  Again today, the Bose Connect app shows 90% power.  The gap in the power "ring" appears to be the same as yesterday.

I'll check it again tomorrow and report my findings. 

If I can get by without using the unit this upcoming weekend, I'll continue this test for up to 2 weeks to see if/when the battery charge drops dramatically.  It's hard to tell based on voltage with these batteries.  They typically maintain a full charge to the end then the voltage just crashes.  I suspect that this is what's happening with the faulty units.  You can check the battery every day and it looks good.  Then, somewhere along the way, the voltage drops and the battery shows up dead when you turn it on.  This would be consistent with a very low parasitic drain on the battery.

 

Day 5: 01/17/2019 10:00 S1 Pro turned off and unplugged since my last update.  (NOTE: This is my replacement unit).  Turned the unit on, got 4 blue flashes.  However, today, the Bose Connect App shows the battery at 80% and the gap in the "Power Ring" is definitely much larger, as I would expect with the drop in capacity.

I now believe that my new replacement unit still has the same problem, but time will tell.  It's apparent that there is a parasitic load on the battery when the unit is turned off.  

I'm assuming that Bose has several of these "defective" units on a test bench wired with amp and voltage meters at various points in the circuitry to determine whats causing the parasitic load.  If I had to guess, I'd look at the charging circuit.  If my understanding is correct, this would be the only "hot" circuit in the unit when the switch is in the "off" position.  Only the gurus at Bose know for sure!

As I was typing the above, I had a thought/question pop into my head.  I wonder if there is a relay in the charge circuit that draws power to stay in in a particular position when the unit is unplugged and turned off.  This would create a minuscule load that might take a couple of weeks to deplete the battery.  

I'll check it again tomorrow and report my findings. 

KingBiscuit posted:

Day 5: 01/17/2019 10:00 S1 Pro turned off and unplugged since my last update.  (NOTE: This is my replacement unit).  Turned the unit on, got 4 blue flashes.  However, today, the Bose Connect App shows the battery at 80% and the gap in the "Power Ring" is definitely much larger, as I would expect with the drop in capacity.

I now believe that my new replacement unit still has the same problem, but time will tell.  It's apparent that there is a parasitic load on the battery when the unit is turned off.  

I'm assuming that Bose has several of these "defective" units on a test bench wired with amp and voltage meters at various points in the circuitry to determine whats causing the parasitic load.  If I had to guess, I'd look at the charging circuit.  If my understanding is correct, this would be the only "hot" circuit in the unit when the switch is in the "off" position.  Only the gurus at Bose know for sure!

As I was typing the above, I had a thought/question pop into my head.  I wonder if there is a relay in the charge circuit that draws power to stay in in a particular position when the unit is unplugged and turned off.  This would create a minuscule load that might take a couple of weeks to deplete the battery.  

I'll check it again tomorrow and report my findings. 

Seems as though one of my S1 Pro speakers that I thought held charge well (vs the other S1 Pro  I have that discharges after only one week when not in use) also discharged completely in just under 3 weeks.  Good news is the S1 Pro battery that I fully charged and then removed from the speaker to store for 3 weeks (from the speaker that I knew was discharging in one week) held full charge over 3 weeks. This is a decent solution for now as it takes literally a minute or two to remove or install the battery but hopefully this mystery will be solved once and for all. Just shared this as a temporary solution for those that are waiting for a solution.  

I’ve now been monitoring my replacement S1 for 8 days. After holding at 90% charge for about 6 days, it’s now down to 80%. While I feel the speaker will perform adequately for my intended use, the unpredictable behavior of the battery charge gives me concerns about long-term reliability. And while I’d like to purchase at least one more unit, this unaddressed concern gives me pause to do so.

Hi Boxmaster,

Thank you for joining the Bose Portable PA Community.  Welcome.

I understand and appreciate your concern.  Your S1 Pro system comes with a two-year warranty, and that includes the battery.

If you have any concerns about your S1 Pro system, please call Bose Support. We will take care of you.

Bose® Product & Technical Support at (877) 335-2673
(U.S. and Canada only)
Monday-Friday: 9:00 AM - 9:00 PM ET
Other regions

ST

Hi, I sold off my bose L1 Model 2 system after about 5 years of fantastic use. Bought 1 of the new S1 Pros, and liked it so much I bought a second. One in Sep 18 the other one at the end of Dec 18.

Didn't notice the battery drain issue till just a week ago, searched around and found its a issue.

I am currently dealing with bose support (I am in Australia) and they asked me yesterday, to remove the battery for 30 seconds (so that the S1 would reset itself) then replace the battery, fully charge the unit, then monitor it.

Now I hadn't seen anything like that posted here???? And sort of smelled like the old "have you turned the power off then on again?" trick... 8).

Now, I have gigs coming up and don't want to be with out them, Bose told me it would take up to 14days to turn the speakers around, and I have to ship them to them. Now one of my shipping boxes was so damaged from transport that I had to discard it, so I only have one original shipping box.

I also don't want to return these , and just receive old stock as a replacement and be in the same boat.

Anyone here in Australia dealing with the same issue.

It is probably prudent for me to wait, until this is fully resolved and then start shipping boxes back and forth.

I had the power supply in my old L1 Model 2 replace and that took the better part of a month to happen... so I am a bit gun shy.

 

I would ideally like two properly working S1s shipped to me (even If I have to put them on credit card, which is refunded when they receive mine back) then return the faulty ones.

 

cheers

 

Wiz

I'm in the U.S. and had the problem with my S1.   When I talked to Bose support, I told them I needed the S1 and didn't want to ship it back until I had the new one.   They said "no problem, we'll get the new one out ASAP".   When I got the new one, I sent the old one back.   They paid shipping both ways.  Their support has been great.

I'd call support back, explain your situation and ask if you can keep the old one to get through your gigs until the new one arrives.

The rep I talked to seemed very sensitive to the fact that working musicians buy Bose products to earn a living.  If they don't have their PA it could hurt them financially.  As I said, they were great about getting me a replacement and trusting that I'd send them the old one. 

Good luck.

 

Hi ST,

I just called Bose Austria but they don´t have any idea what I´m talking about. There is no problem with the battery drain mentioned in their computers. They are a call center obviously working for many companies.

They told me they will replace the units but there is no place where I can bring them and they don´t know how long a replacement takes. I should call them again next week so they can tell me where to send my speakers.

I will talk to my dealer next week, maybe they can do more/better.

If I send in my speakers I really woud be interested when I get them back. Also I only want to do this once. Is it clear meanwhile what the problem is/was? Is it for sure that new speakers don´t have those problems any more.

Thank you in advance for some information.

Peter

Glad to see this here.  I came to the forum today for this exact issue.  I showed up at my Cancer Hospital volunteer gig today and my S1 was totally dead.  I plugged it in to play the gig so not a big issue.  Got home and checked the other one that was also charged up a few weeks ago before leaving for a vacation and it's still showing four flashes.  I'm off to contact Bose.  I really hope they'll send a brand new A stock unit and not a refurb since it must have been defective since day 1.

 

I just got off the phone with Bose Support - my S1 battery has gone dead within a week of non-use.  They are replacing the unit (after they receive mine), but I do have some concerns with some of the responses I am seeing in this thread.  I have other Bose equipment, and this is the first time I have had to contact Support - I have to say it was a positive experience, other than being without the S1 while being shipped and another unit returned.  I gave them the serial number and purchase date, told them the symptoms... and no hesitation with replacing it.  I have been impressed with the S1, and (at this point), I am impressed with Bose Support.

 

 

Latest update: (Quick recap – I have owned two S1 Pro units since last summer and Bose has replaced both units twice.) After receiving my last replacement unit, I fully charged both. I haven’t had to use my S1 Pros since the beginning of the year (I’ve only done birthday parties where I use a Soundlink Revolve+ for my music – I’m a magician.) I’ve been monitoring the charge level regularly to see how they hold up. Both are staying at 100% for a 7 – 10 days. After two weeks they dip to 90%. They then seem to lose 10% per week without being used. Compared to the units that were returned to Bose, that’s a lot better. The returned units would die within a couple of weeks. I’m convinced that this is normal for these units and I can live with it.

While I’m extremely happy with my S1 Pros, I still think something is awry with the design when it comes to the battery drainage. I am also a photographer and I own eight studio flash units that run off rechargeable lithium ion batteries. Those batteries will hold a full charge for months. I’ve owned them for 2 1/2 years and have gone as long as six months without using them and have seen very little loss of charge. (They don’t give a percentage but I would estimate less than 5% per month.) That’s normal for lithium ion batteries. Since someone has already posted that the S1  Pro batteries don’t lose their charge when not installed, something in the S1 Pro is draining them. Unless Bose announces they have found the issue and can repair it, I’ll stick with these. It’s not a big deal to charge them monthly when I’m not using them. When I am using them, I’ll recharge them after each use. 

I have 2 - S1 Pros that I bought in Jan 2018 when they 1st were released in Canada. It was nice because I got the complimentary backpacks. Both have the battery draining issue. I called Bose support and sent one back. When that returns, I'll send the other back

I sure hope this fixes the problem as I find the S1 Pro's cover 80% of what I do. I also have several Compact's, but sold my L1 M2 with B2 Bass as it just wasn't getting used much anymore. 

 

I called Bose support last night about mine.  All they said I could do was to reset the unit by turning it off and taking out the battery.  I’ve done that multiple times since I’ve had issues with them and it hasn’t; helped.  Very disappointed in this help.  Looks like I’m stuck with them.

I wanted to commend Bose for their great service.  They had a new one in my hand in about 3 days, in time for my gig two Fridays ago.  I shipped the old one to them on Monday.  It seems like the problem is resolved for me.  The one I bought last September didn't have the problem.  I hope I'm all good now.

Yes ST, that is the number I called.  THey said it should be resolved with the reset, but like I said I have done it a few times since I’ve owned them.  They never mentioned any replacement at all.  Maybe I’ll call again Monday and see if a different rep can help.  At least I don’t have a karaoke gig until St. Patrick’s weekend.

Durnbock posted:

Yes ST, that is the number I called.  THey said it should be resolved with the reset, but like I said I have done it a few times since I’ve owned them.  They never mentioned any replacement at all.  Maybe I’ll call again Monday and see if a different rep can help.  At least I don’t have a karaoke gig until St. Patrick’s weekend.

I suggest calling back and, if the tech support rep doesn’t agree to a replacement, ask for a supervisor. Tech support was great with me. They immediately offered a replacement when nothing they suggested worked. They were very easy to work with so I’m surprised by your experience. 

Bose replaced my S1 Pro due to this battery issue.  The new replacement S1 is pretty much the same: the battery was down to 50% after just 6 days of non-use.  The Bose Support person I spoke with said a loss of charge of 10% per month during non-use is expected from the battery in this unit.  My concern is that this will result in FAR more recycles of the battery, causing a replacement much sooner than should be expected.

 

I was impressed with the Support folks for getting me another unit out right away, but have to say I am disappointed that the problem remains.  Rather than waste my time and their money for shipping, I guess I will just live with this.  I will be following this thread to see if anything solves the issue.

 

 

On the phone with Bose support right now.  Well, actually on hold for a supervisor.  They again refused to offer a replacement, said I need to send them in for repair.  I said I use them weekly for karaoke (except this week).  So we will see what happens.

Well, the good news is they finally agreed to replace them, but it took a lot of convincing.  Not sure why it wasn't an option for me like it was for others.  The bad news is they would not send me replacements until they receive my current S1 Pros--even after I indicated Bose had been willing to do that for others according to the Bose forums.  So I have to send them back first, and am now at the risk of  being without them for my karaoke shows next week.  I have my bigger setup I can dig out, but really like the smaller setup for simplicity.  Oh well.

Hi Everyone.

Here's the latest update from Bose April 9, 2019

We have an update regarding the battery drain issue. Although, we are still working on implementing a sustainable fix, we have encountered a delay in the repair process.

If you are experiencing this issue, please refrain from setting up service at this time. Until this is resolved, we recommend charging your S1 fully before each use. Once we have an update regarding the repair turnaround time, we will share it with the community.

ST

Replaces the previous announcement.

Hi Everyone.

From Bose:

Hi everyone.

We are aware of an issue where a small subset of S1 units are draining their battery when the system is not in use.  If your unit is experiencing this, please contact Bose Support to set up service. This is the best option to make sure the issue gets completely resolved. We are currently in the process of implementing a fix.

Bose® Product & Technical Support at (877) 335-2673
(U.S. and Canada only)
Monday-Friday: 9:00 AM - 9:00 PM ET
Other regions

ST

Hi David,

DavidE2 posted:

Glad I got mine replaced......  Why is Bose treating some people different than others?

Bose has determined the cause of the issue and will now be repairing affected units under warranty. This is the best way to ensure that for the issue is resolved for each customer. As we've seen in this discussion, some people had to have a unit replaced more than once. Having the unit repaired eliminates that possibility.

ST

@ST what is the issue that Bose is fixing to resolve the drainage issue? What changed where some older units like mine don’t have the issue and others do?

I guess the fundamental question is if someone purchases a S1 today can they tell whether they might have the issue?

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