Hi Everone. I’ve been trying for over a week now to speak to Bose in Australia. Every time I call I get to an offshore call centre who promise to get back but never do. I’ve been referred to a local authorised repairer who have been very polite but can not answer my questions.
I am reaching out here for advice
My L1M2 B2 T1 has failed with the following symptoms. Noisy Pop Redlight on power stand Shut down.
Removed T1 tried direct to Analogue input. With trim at Zero volume was high then Noisy Pop Redlight on power stand Shut down.
By this I mean the trim pot, also noisy probably dusty, had Zero effect on input trim
Checked air intake clear. Tried different power outlets upstairs and downstairs (different power circuits) and same result. Therefore = Fault.
Many people here report Great turnaround service from Bose USA
If expensive to repair they are sometimes offered a new discounted power stand. Regardless musicians are up and running more quickly because they have options
I love the L1 and all I wanted to do is discuss my options with Bose AU but there is no one to talk to
My only option is to personally deliver my L1 to repairer and Pay $88 for a diagnosis. They do reimburse against a repair but I cannot find out if they reimburse should a new power stand be more economical
Nor can I get any indication of what s maximum repair might cost without paying $88
It will take a few days to diagnose and quote Then 5-7 working days from repair authorisation to get parts from Bose but only if they are in stock. Essentially I may be at least another 2 weeks without my L1
My other biggest concern is if Bose are pulling out of support for L1 in AU I need to consider how I promote to my friends and punters when they ask about my L1 system I’m not confident to recommend a premium product that offers musicians in my state no support
I live in Adelaide which is the Captal City of South Australia Maybe we are a little small to be of importance?
In Addition (I will put this on the S1 forum also) I participated in the S1 backpack redemption offer I bought S1 on the back of the extremely positive comments right here It’s been a great purchase Bose referred me to the marketing team re redemption several emails and Zero response I still have no backpack and no idea of what might happen 14 weeks after the event (I waited 12 weeks patiently as indicated by the redemption promotion)
What will happen should I have an S1 repair issue down the track?
Ive tried to be genuine here I understand AU is nowhere the Size of USA However Premium Priced Products (No Regrets as the L1 is Supurb) deserve at least IMHO someone to answer a call of help