It’s come to our attention that a member of our support team provided a customer with incorrect information regarding the F1 Subwoofer odor and a related bad batch serial number range.
It is true that a serial number can determine manufacturing date, but there is no bad batch to check that number against.
Production variances from unit to unit could lead to one unit having more outgassing then another, and/or lasting after more uses then is typical.
If you have further concerns or if you believe your product is behaving abnormally, please reach out to Product & Technical Support. We apologize for the confusion.
Call Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only)
Monday-Friday: 9:00 AM - 9:00 PM ET