As many of you know, we started a new forum here about two months ago called Ask Bose for Help.
The new forum was created in response to an ongoing request by some people to get an official Bose reply to a question or concern. (There are also many other times when people explicitly ask for the opposite: in other words, they don't want a Bose response but want to hear from other L1 users.)
The new Ask Bose for Help forum has been initially successful. Guests seem to be finding it and using it effectively. And at the same time, the folks in our service organization -- the same employees that answer the toll-free L1 help line -- have been learning how to provide their customary service levels in an online setting.
We'd like to ask our community members to focus their advice and commentary on the other forums with the L1 Users Forum and let the -at-Bose service folks focus their attention on the Ask Bose for Help forum. If you read something in the Ask Bose forum and feel the issue could be resolved better with information you have, we'd like to encourage you to quote the text in a reply here, in this discussion, where the moderators (including me and representative of the service organization can read and consider it.
We are continually amazing and forever grateful for the work this community does to help others. We will always do everything possible to support this behavior.