L1 Model II

Let's talk about the L1® Portable Line Array Systems

Using proprietary Bose® technology, L1 systems combine  PA and monitors into a single, highly portable unit. The  loudspeaker can be positioned behind or to the side —and you hear what the audience hears.

Highly portable PA and monitor combined for solo performers, DJs and general-purpose use. Fixed vertical control with 180° horizontal coverage Reduced vulnerability to feedback.

Three systems to choose from (Compact, Model 1S, Model II)
Two passive bass module options (B1 or B2)
Consistent coverage and tonal balance, portability and easy setup.

Bose customer service is excellent!

I've owned and used Bose L1s for a few years now and they have been dead reliable. Recently I had the top and bottom plastic caps on one of my top array sections get damaged during load in so I called Bose to order the replacement parts. Much to my surprise (and amazement!) they offered to send me the two parts for free including shipping! I'm not sure what the cost would have been but I imagine the bottom cap is expensive since it has the connector built in.

While I was on the phone I decided to make arrangements to send it one of my L1 MII powerstands for repair because the multi pin connector was damaged during setup (it still worked but would sometimes have to be jiggled to get a good connection.) The standard repair/ reconditioning charge is pricey at $250 plus shipping (probably about $50) but the Bose rep offered a trade in program for a brand new powerbase for $400.00 shipped. Since mu unit was about 8 or 9 years old and well out of warranty, the extra $100 seemed like a pretty good deal to get a brand new unit with full warranty.

I guarantee you would NEVER get that kind of a deal from JBL or any other company that I know of!

Original Post

Wow, how I wish....

I have two L1 systems, both out of warranty and my main set (used mostly) has a lot of wobble in the swing out legs now. The amp is fine - just don’t like the excessive wobble in the legs.

Through this forum I asked about replacing the legs, and was given the contact details of the outfit Maygap.com looking after Spain.

Contacting them for assistance I thought I was going to get help direct from Bose but I was given a contact page at maygap.com where I could find a service agent in Spain, from which I found a bunch of domestic electrical shops listed in the Andalusia region (and others).

I have also spotted a couple of sound companies in trading estates but none of them so far give me any confidence as not one of them has a web site or even an email address listed. To add insult to injury a couple of them have Facebook pages and me of those has a very negative review on it.

I fear I am going to give my high prized and loved BOSE Powerstand to a bunch of kettle fixers, and wait lord knows how long for it to come back.

So worried, I sent a message in to Bose (bose@maygap.com) asking if the listed stores were actually trained on Bose PA or were the listings purely electrical shops who might be able to fix an amp? No reply to that one yet.

I also asked if Bose are warranteeing the work carried out by these third party outfits - no reply yet on that one.

I am pretty much certain I’ll never get a call offering me a trade in which I’d take in a heartbeat.

Loving my kit as I do, I’m not loving the idea of visiting non-BOSE people to fix BOSE kit.

To date I have persuaded two other local artists to buy into L1 B2 systems and I’m dreading either of them asking me where we have to go to get any proper BOSE fixes.. I guess I need to stop selling BOSE the way I do.

I’ll update this .... when I’ve chosen and gone to one of the third party units on a trading estate.

Interesting that even now, no one from maygap has responded to me with any form of contact.

times like this I wish I wasn’t in Spain, such a lack lustre attitude to customers.

im not asking for a freeby, I’m asking how much I’ve got to spend to keep my much loved kit in top order.

jees I wish I spoke sufficient Spanish, or maybe that’s it, because I’m asking in English they can’t be arsed.

I am very disappointed Bose. Signing up any old bod because they can fix an amp isn’t necessarily the best choice. None of the Bose appointed fixers have powerstand legs in stock for sure....

God help me when I do actually have a failure, it’ll be quicker and easier for me to drive 2,000 miles to a UK Bose accredited fixer. Good job I have two complete L1 systems.

So - anyone here have a good reliable BOSE fixer anywhere near the Costa Del Sol?

I want to buy a new set of Powerstand legs assembly to replace legs worn loose.

thanks

Dave

Edit: Personal contact information removed - Bose Pro Community Admin 

 

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