This area of the community is for Bose Portable PA owners who want an answer from a Bose employee. Posting here will notify a Bose employee by email, and the typical response times range from 12-24 hours if you post during service hours (see below) and 24-48 hours on weekends and US holidays.
You can also ask your question in the general forums where one of our knowledgeable Bose user community members can help you.

To ask Bose for help, click POST.

Support Contacts in Europe, UK, North America

Additional information can be found at the Bose Portable PA Wiki, where advice has been accumulated for over 12 years.

If you are looking for information about other Bose Products please contact:

b1 Bass is overamping the L1 Model Power Base.

Hi MamaBear,

If you are not getting any sound from the bass module

Check the Cables

So, if you have a moment and a screwdriver, we can fix these cables together.

Remove the rear shell of the connector by unscrewing it. (See the pic below, not the exact connector but similar). We use a 4-wire connection so what you need to do is re-attach, possibly restripping first (need to use a wire stripper), the wire to the connector terminals. There are four terminals +1, -1, +2, -2. Each wire needs to be appropriately connected to the same terminal on each end of the cable. Luckily, no soldering is needed. These Speakon connectors have screw terminals. All you need to do is unscrew the terminal using a screwdriver, reinsert the bare wire, and then tighten the terminal.


B1/B2 Conductors Broken

The initial symptoms were clicking followed by silence. It turned out to be a problem with broken wires inside the blue jacket of the B1 cable.

Bose B1 cableDamage1.JPG

Bose B1 cableDamage2.JPG

Add Reply

Likes (0)
Having trouble signing in?

We recently updated our sign-in procedure and if you have old sign-in data cached, this can create a problem. Please:

  1. Clear your browser cache and cookies
  2. Then close the browser (not just the window)
  3. Open the browser and try again
Thank you

Please make sure that your profile is up to date