Tagged With "problems"

Topic

tonematch volume problem

lola ·
Hello, I use the tone match with my L1. Last night I had an issue with the volume control on channel 4. The one I play my backing tracks through. My sound guy found that the volume level was going up and down. We have had similar problems before but they were dodgy input leads. Last night he changed them for new ones to eliminate them . He found the problem to be with the volume knob itself. If he kept his finger on it with light pressure it worked but changing levels was an issue. For the...
Reply

Re: tonematch volume problem

Bose Pro Community Admin ·
To the Community Please do NOT reply to a Topic created by someone else here in the Ask Bose for Help forum. This forum is for questions from our customers and replies from Bose representatives. Thank you.
Reply

Re: tonematch volume problem

Bose Pro Community Admin ·
Hello lola, Thank you for your post. You have posted your message in the Ask Bose for Help forum. You can look forward to a response on Monday. Thank you.
Reply

Re: tonematch volume problem

NickA-at-Bose ·
Hi lola, Both of those issues are a bit strange. The issue with the volume control does require service though, and we'll be able to take care of the sticking button at the same time. Please give us a call at 877-335-2673 to set this up. I'm sorry for the inconvenience! Nick-at-Bose
Topic

Site Issues - please post problems here

Bose Pro Community Admin ·
Hi Everyone, If you run into any issues with this site, please post about that here. Thank you! Forum-Admin
Reply

Re: Site Issues - please post problems here

Bose Pro Community Admin ·
Re: Site Issues - please post problems here
Reply

Re: Site Issues - please post problems here

ST ·
Hi JFd, Good to see you here. I'm sorry that you had this problem. Thank you for reporting it, along with the detailed error message. That was really helpful. I've passed that on to the people responsible for that part of the system. ST
Reply

Re: Site Issues - please post problems here

Mark-at-Bose ·
I am not receiving the daily digest emails anymore. I checked my profile settings and "daily digest" is selected.
Reply

Re: Site Issues - please post problems here

ST ·
Hi Mark, Watch for a private messge from me. ST
Reply

Re: Site Issues - please post problems here

ST ·
Hi Mark, Please check this setting in Notifications . There are two sets of Notifications settings. Primary and Group. Please check your settings for Group Notifications. Please check that you don't have Suspend checked. Thanks, ST
Reply

Re: Site Issues - please post problems here

Seagullman ·
Hi Admin, "1. Replies to articles were in reverse-chronological order with the most recent appearing at the top. It wasn't clear that this was happening until we had some replies to the articles. I have changed that now and comments appear in chronological order" I actually did do some head scratching when I checked a few threads after posting. This is why I edited (deleted) question 1 as it wasn't relevant any any more. Thanks for clearing things up for me on that one . I'm not as...
Reply

Re: Site Issues - please post problems here

Bose Pro Community Admin ·
Hello Tony, Thank you for your questions. Yes, question s . I saw your original post before you edited it. Replies to articles were in reverse-chronological order with the most recent appearing at the top. It wasn't clear that this was happening until we had some replies to the articles. I have changed that now and comments appear in chronological order - same as replies to posts. I am doing some housekeeping in the To and From the Moderators forum. I have moved announcements to the...
Reply

Re: Site Issues - please post problems here

Seagullman ·
Hi, Just a question There seems to be some sort of random automatism happening in the separate forums (regarding old posts being brought forward again. In many cases this would make sense, but I've just noticed an old post of mine from 25.04.16 @ 12:34 in the "To and from the Moderators" forum under the heading "Just noticed this" . I wouldn't have thought that this would be of interest to anyone any more. Just a thought, and thanks for taking the time to read them. Tony PS: I've edited this...
Reply

Re: Site Issues - please post problems here

Musicianthomas ·
I wholeheartedly agree with everything Tony just shared. The most impressive thing of this forum has always been the amount of personal help both given and received on an often very time consuming level by others. I have been both personally helped and amazed at the personal attention for each other toward solutions "outside but also within" the Bose specific topics. Such as various ways to integrate with other systems, mixers, and equipment and a lot of "how to, advantages, and...
Reply

Re: Site Issues - please post problems here

Musicianthomas ·
I do want to report a major glitch with my logging in. I use the same email/same password I've always used. When the new site first launched, I had some trouble once, but straightened out. Now on any browser, EVERY time I go to log in, I get "form not submitted correctly" and then have to send for log-in assistance. Then I get errors THAT form is incorrect. I've changed passwords, reverted to passwords, then on about the fourth or fifth attempt, it finally seems to log me in "accidentally"...
Reply

Re: Site Issues - please post problems here

Bose Pro Community Admin ·
Hi Musicianthomas, I am sorry that you are having so much trouble logging in here. I sent you an email in response to your request for login assistance earlier today. Did you get that okay? (oops - I just checked and I see that my email was stuck in my outbox). Not a good day for technology is it? When you get the error are you trying to log in with Facebook Email address and password? When you get the error message, do you see your name at the top right of the screen? If so, then you are...
Reply

Re: Site Issues - please post problems here

Musicianthomas ·
Thank you for such great and prompt responses, both here and my personal email. You guys are awesome! Still having glitches, but personal email reveals you are trying to fix it for me. It finally logged me on again this morning on Firefox for once and I don't have the "Chinese Titles". Progress. But it still almost "accidentally" logs me in despite the error messages. Thanks again for such very fast and attentive responses! Fingers crossed here!
Reply

Re: Site Issues - please post problems here

Musicianthomas ·
Oh, one last thing, I DO NOT want to log in through my Facebook.....I did that once in desperation just trying to get on. For anyone working on this, I really want to sign on with my email address and password.....Thanks!
Reply

Re: Site Issues - please post problems here

ST ·
Hi Ian, Yes, the new layout is quite different. I hope it does grow on you. It took me a little while, and I've grown to like it. Here are some quick tips for searching for content in our community. At the top right area of the screen - look for the search icon beside your name. Click that and the Search box will open. Just above the Search box, there's a link to open an Advanced Search too. Here's a quick video showing the user interface for mobile devices. Doing an Advanced Search on an...
Reply

Re: Site Issues - please post problems here

ST ·
Hi again Ian, In the old platform, you had to turn on notifications. In the new one, you should be automatically subscribed to topics that you post in. However, to make sure, you can scroll to the top of any topic and click Follow This Topic . On the very top of any page click Forums, Directory ST
Reply

Re: Site Issues - please post problems here

Ian Eric ·
Can't say I'm a fan of the new layout. But perhaps it'll grow on me. But the big question I have: Is there a search function?!?!
Reply

Re: Site Issues - please post problems here

Ian Eric ·
Much appreciated. I missed the magnifying glass icon!
Reply

Re: Problem with Base/Amplifier

ST ·
Hi Anthony, Thank you for joining the Community. I'm sorry that you are having trouble with your L1® Model II. Known Issue? IF... You connect a mixer to the L1® Model II Power Stand using the Analog input AND you are you using a 1/4" Tip-Ring-Sleeve cable AND you are sending a stereo signal to the Analog input You can get very strange results, often like what you've described. because that input is a BALANCED MONO input. The Left and Right sides of the signal will tend to cancel each other...
Topic

Problem with Base/Amplifier

Anthony Cooley ·
Does anyone know of any known issue with the L1 Model II base/amplifier that causes loud distorted sounds and little or no output from the source? Have tried different cables/sources and swapped in another base which worked fine. How much would repair cost and where would it need to be sent to? Anthony Cooley
Topic

B1 Issue

steve j ·
Hi I had a gig recently, running my B1 with my L1 IS. After about two hours the B1 began making very loud distortions/rumbling/buzzing, which stopped the show. First time that happened. Room - conventional banquet room with 250 capacity Audience - 150 Settings - Trim on the bose stand was at half way. tone match: low at 4, mid at 4, high at 6. Active inputs - Vocal, guitar, ipod The B1 was next to the tower, both few feet away from the microhone. I turned the B1 off for a few minutes, turned...
Topic

correct inputs or no?

Joyof60 ·
Small venue combo, 4 piece, running three vocal mics, two instrument mics and a digital piano mixed down through a Behringer QX1202, main outs summed to the RCA inputs of the L1 Compact. Trying to isolate problems with volume cuts and swells. Happened now at two different clubs, first time lasted off and on through the first half of the show, then the second time only during the second half of the show. Power connections all were secured and all cords and cables test ok. No phantom power...
Reply

Re: B1 Issue

NickA-at-Bose ·
Hi Steve, I don't know for sure what happened. It may have simply been a processing issue in the power stand, but it's hard for me to say. Have you tested it now and it's working fine?
Reply

Re: correct inputs or no?

Joyof60 ·
Couple of years I think, Just recently began to use it though, we've only used it for maybe a month or so.
Reply

Re: correct inputs or no?

Joyof60 ·
I've had it for a couple of years I think, only recently began to use it though. Only have used it for a couple of months.
Reply

Re: correct inputs or no?

Joyof60 ·
Tony, thanks for the response, We are using SM 58 and 57 mics, I am running the 5th mic (a SM57) through the mono jack of the 5/6 channel. I have been running the piano, a Roland RD300NX, through the 11/12 channel as a stereo signal, out of habit I guess. I don't think running it mono will compromise any tones. I had been considering running the main outs through the Channel 1 (MIC) on the L1 and the piano and guitar (mic'd with a SM 57) directly bypassing the mixer through the L1's channel...
Reply

Re: correct inputs or no?

Seagullman ·
Hi Joyof60, welcome to the forum. Thanks for joining our community. 3 x Vocal mics + 2 x instrument mics makes 5 mics. As far as I can see the mixer has only 4 mic channels. How are you connecting the mics to the mixer? At the moment I'll treat that as probably being secondary. I can't say any more unless you can describe in more detail how you've got the mics/piano connected. The Compact (as with all L1 systems) is a mono system. This means that it cannot reproduce stereo. There are one or...
Reply

Re: correct inputs or no?

ST ·
Hi Joyof60, Thank you for joining the Community. How old is your L1® Compact? ST
Reply

Re: correct inputs or no?

Seagullman ·
Hi Joyof60, A microphone has less output than an Instrument (Guitar/Keyboards for example) but if it's working for you it's OK to use the 5/6 channel. Running the way I suggested is what the inputs and outputs L/MONO are designed for. It also saves on cable connections. Regarding the use of Channel 1 for microphones panned hard to one side, and channel 2 for instruments panned hard to the other side: This is one of the possibilities I meant when I wrote this: I would have suggested this in...
Reply

Re: correct inputs or no?

Seagullman ·
Hi Keith, actually the RCA's/3.5mm should sum to mono well because this is what Bose suggests using for iPhones etc. I wasn't thinking straight there. If you can, set up the Compact somewhere and feed it with mp3's (Channel 2 RCA or 3.5mm Input. If possible also run it a bit louder than normal living room volume. If it's OK there it should be OK at a gig. As I suggested in my last post: " Everything panned hard left and then to channel 2 set to line, with the SM 57 going directly into...
Reply

Re: correct inputs or no?

Joyof60 ·
Thanks again for the reply and help, greatly appreciated. I do understand the cancelling effect of signals/sound waves out of phase which is why my initial use of the channel 2 on the L1 was to use the RCA jacks somehow thinking they would stay separate, not sure how I thought that could happen in a mono unit but Bose has been doin wonderful things in unconventional ways for many years now. I am an advocate of all their products and own many, wave, acoustic wave, headphones, ear buds etc.,...
Reply

Re: correct inputs or no?

ST ·
Hi Joyof60, Yes, that's completely normal. The input sensitivity of Channel 1 is higher than Channel 2 (1/4" inch input). Yes. ST
Reply

Re: correct inputs or no?

Joyof60 ·
Sorry to cont. with the drama here, but should Channel 1 be considerably hotter than channel 2? I was able to recreate the power/volume drop while playing the piano through channel 2 and changed to the channel 1, just panned over with the trims both set a twelve o'clock and got a tremendous volume boost, like 10db or better. Is that normal, we've never really tried that much with channel 1, but you had mentioned in an earlier post that running the mic that I had running through one of the...
Reply

Re: correct inputs or no?

Seagullman ·
Hi Keith, Regarding the sensitivity of channel 1 compared to channel 2, ST has already answered this question. This is also why I suggested putting your 5th microphone through this channel should channel 5/6 on your mixer not manage to get the SM 57 loud enough. If you use this for panning all microphones to one side and putting them through channel 1 you can compensate for the extra sensitivity by keeping the signal going into it a little "cooler". One thing to remember with channel 1 is...
Reply

Re: correct inputs or no?

Joyof60 ·
Thanks again Tony, Again, please understand that my statements are generally meant as questions stated to be sure if my thinking is correct. I'm one of those people who know enough to know how much they don't know. That should make me teachable, which I am more than eager for. The rationale for the 57 going into the stereo channel was thrown in to see if we are thinking correctly here. As is true with a lot, just because I can make it make sense in my head, doesn't make it correct I have...
Reply

Re: correct inputs or no?

Joyof60 ·
Thanks again Tony, and yes, all of your input has helped. I have never had the compact in the red except for when we first broke it out just to see how hot it would actually go. Currently I am trying to reproduce the volume cut with the elimination of other possibilities, i.e. Bypassing the mixer, using a different keyboard. I had read in a post somewhere here that the 1/4" input of channel 2 was a 'balanced Mono' input. Is this still accepting of a TRS "Stereo" input as that is the only...
Reply

Re: correct inputs or no?

Seagullman ·
Hi Keith, OK I can understand you wanting to do this. Are you having any success along these lines. From what you're writing it appears that the "loss of volume" is not always there. Correct. A balanced mono cable here is a TRS cable. The 1/4" input channel of Channel 2 will accept either a 1/4" mono cable (guitar cable) or a 1/4" TRS cable (stereo cable). The advantage of the TRS (balanced) is that it's not as susceptible to interference as a cable which isn't balanced. There is one other...
Reply

Re: correct inputs or no?

Seagullman ·
Hi Keith, With your apparent interest to learn as much as you can, I can warmly recommend you have a look around in the Wiki. At the moment it's still apparently undergoing maintenance so it can't be accessed. At the beginning I was an extremely regular visitor there and learned a lot of stuff. I'm still there pretty regularly but I don't need to look for advice as much as I used to. The Wiki however never really ceases to surprise me with the amount of knowledge available there. The link to...
Topic

F1 812 Power Supply Problem

Mateus Wendland ·
Good afternoon I am the owner of two F1 812 bose in about 1 year. One of the speakers on the first use was defective in its power supply after about 12 hours of use, and it stopped while playing PC music at a very low volume. I even opened the speaker and found a defective 22n60 right on the primary input circuit of the power supply, which burned the fuse. Changed the defective 22n60 the speaker went back to normal operation, having operated after that for several hours without any problem.
Reply

Re: F1 812 Power Supply Problem

MattS-at-Bose ·
Hi Mateus, Sorry for the trouble. For US service please call 877-335-2673. For service outside the US, please contact local service: https://global.bose.com/en_us/index.html Thanks, MattS-at-Bose
Topic

BOSE L1 Compact Volume Problem

MarsWu ·
Been extremely happy with my L1 Compact for 10 years. However, I am now experiencing the following problem: The output volume (when the RCA or 1/8" input is used) suddenly and dramatically INCREASES IN VOLUME to become unbearable. The volume remains too loud even when turned down to the lowest setting. I notice this occurs usually after 15+ minutes of use. Also, when this happens - touching the volume dial will result in a noticeable and brief static sound as the dial is touched or moved.
Reply

Re: BOSE L1 Compact Volume Problem

Bose Pro Community Admin ·
HI Mars Wu, Thank you for joining the Community. I am sorry no one has gotten back to you sooner. From your description of the sudden increases in volume, this may be a hardware problem. We may need to get your L1® Compact in to be serviced. Please call us Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only) Monday-Friday: 9:00 AM - 9:00 PM ET Thank you! Bose Pro Community Admin
Topic

L1 compact suddenly started playing at 1/3rd previous volume

SkiptonTango ·
Hi Can you help. I have a 4 month old L1 Compact that I have been using once a week to DJ Tango events in a 100 person ballroom. This week, the sound is suddenly massively reduced. Where I was previously pleased to have the volume knob at 2.5/3; I now have to play at around 10 to allow people to hear. Can you help, or does this sound like a warranty issue. If the latter, please can you advise who I call (I am based in the UK). Kind Regards Dave
Reply

Re: L1 compact suddenly started playing at 1/3rd previous volume

Bose Pro Community Admin ·
Hello, Dave. I'm sorry to hear you're having an issue with your L1® Compact. If you're sure that nothing has changed with your sound source then please contact Bose Support. Thank you, Bose Pro Community Admin Bose House, Quayside, Chatham Maritime Kent, ME4 4QZ, UK Bose UK Tel: +44 (0)3330-142545 pro_uk@bose.com
Reply

Re: L1 compact suddenly started playing at 1/3rd previous volume

Bose Pro Community Admin ·
Hi SkiptonTango, Thanks for coming back to let us know you're okay and for telling us about the cause of the problem. I'm sure most of us here have done something similar. Enjoy your L1® Compact! Bose Pro Community Admin
Reply

Re: L1 compact suddenly started playing at 1/3rd previous volume

SkiptonTango ·
---SORTED--- Embarrassed as I am to have discovered it; I will leave this on as information for others who own a MacBook Pro for DJ'ing ....and in my defense, I've only had it 4 months! In short, despite there being a volume setting on the MacBook (when using iTunes), there is also a wholly separate slider hiding in plain sight at the top left hand corner to the right of the play/pause symbol called 'choose which speakers to use'. Turns out I had accidentally slid it down to 1/3rd of...
Having trouble signing in?

We recently updated our sign-in procedure and if you have old sign-in data cached, this can create a problem. Please:

  1. Clear your browser cache and cookies
  2. Then close the browser (not just the window)
  3. Open the browser and try again
Thank you

Please make sure that your profile is up to date
×
×
×
×