Ask Bose for Help

This area of the community is for Bose Portable PA owners who want an answer from a Bose employee. Posting here will notify a Bose employee by email, and the typical response times range from 12-24 hours if you post during service hours (see below) and 24-48 hours on weekends and US holidays.
You can also ask your question in the general forums where one of our knowledgeable Bose user community members can help you.

To ask Bose for help, click POST.

Additional information can be found at the Bose Portable PA Wiki, where advice has been accumulated for over 12 years.

If you are looking for information about other Bose Products please contact:

Featured Topics

Support Contacts in Europe and UK

Bose Pro Community Admin
We're happy to announce you have more ways to reach Bose Technical Support for Bose Portable PA Products. Bose Portable PA Support Contacts in Europe and UK For service in other areas please see pro.bose.com Edit: September 9, 2018 - added UK and Ireland. Edit: September 21 - added Germany, Austria, Switzerland, and Poland.Read More...

Hints for Getting Prompt, Targeted Answers from Bose

Ken-at-Bose
Use descriptive words in the title of your request: for example, "Help with ToneMatch presets". Tell us which model L1 system you are using: Classic, Model I, Model II, Compact, PackLite. Supplying the first six digits of your serial number will allow us to identify the model if you're unsure. Tell us as much detail about the situation: what kind of venue, what kind of set up on stage, etc.Read More...

Topics

Repair or Replace 802C II System Controller

I am the "tech guru" at our local church and I have inherited a series of equipment that does not appear to be available or easily supported any longer. We have an 802C II Systems Controller that has a loose connector on the back and needs service. We are looking to see where we can get this done, but the question has come up as to whether or not we should replace it with a unit that is still available (this does not seem to be available anymore from all the sources we scouted online). What...Read More...
Hello Paul, This community is dedicated to conversations about the Bose Portable PA systems. For your question about the 802C II Systems Controller, please contact Bose Support for the Panaray family of products. Please call (800-994-2673) Thank you, Bose Pro Community AdminRead More...
Last Reply By Bose Pro Community Admin · First Unread Post

S1 Pro logo

Hi, I was rotating the logo on my S1 Pro, and it snapped in half. Also the back part of it is now rattling around inside the grill. I called tech support, and they said the logo is not sold (or available) separately, and the grill is non-removable - so how do I repair this? I was told I could send it in for repair, but physical damage would not be covered under warranty. Any suggestions? Thought I'd ask the Pro specialists. Thanks!Read More...
Recently Added Photos/Videos

502 BEX Subwoofer

Can I use a 802IIC Controller to operate the 502Bex Subwoofer, or must I use the Panaray Controller as stated in the original operational manual? Thank you, Chuck DavisRead More...

Replacing 802C II Systems Controller

I am the "tech guru" at our local church and I have inherited a series of equipment that does not appear to be available or easily supported any longer. We have an 802C II Systems Controller that has a loose connector on the back and needs service. We are looking to see where we can get this done, but the question has come up as to whether or not we should replace it with a unit that is still available (this does not seem to be available anymore from all the sources we scouted online). What...Read More...
Hello Paul, This community is dedicated to conversations about the Bose Portable PA systems. For your question about the Bose Panaray controller, please contact Bose Support for the Panaray family of products. Please call (800-994-2673) Thank you, Bose Pro Community AdminRead More...
Last Reply By Bose Pro Community Admin · First Unread Post

502C vs 502E

I have a set of Bose 802 Series 11 that has been purchased our church. Here is my question: is the 502E as good as or possible just the same as the 502C full range, just less options such as the passive mode, and the bi-amp mode? ThanksRead More...
Hello Chuck, For your follow-up questions, please contact Bose Support for the Panaray family of products. Please call (800-994-2673) Thank you, Bose Pro Community AdminRead More...
Last Reply By Bose Pro Community Admin · First Unread Post

502 Bex

Will the Bose 502 BEX work with a 802C II Controller, or must is be used with a newer Panaray Digital Controller? ThanksRead More...
Hello Chuck, This community is dedicated to conversations about the Bose Portable PA systems. For your questions, please contact Bose Support for the Panaray family of products. Please call (800-994-2673) Thank you, Bose Pro Community AdminRead More...
Last Reply By Bose Pro Community Admin · First Unread Post

Repairing 2 Bose L1 model II

Hi. We have got two faulty L1 model II bases from a customer and would like to get a quote in order to repair them. Thanks a lot in advance for your answer. Cordially, Arnaud ZEPP - ISIRISRead More...
Hello, ZEPP Arnaud. Thank you for your question. Please Contact Bose Support in France. France +33 1 7308 9720 technical_support_fr@bose.com Mon - Fri: 09:00 - 18:00 CET Thank You. Bose Pro Community AdminRead More...
Last Reply By Bose Pro Community Admin · First Unread Post

T8S Mixer

I recently purchased a TS8. I have a T1...which was always great... and I needed more channels. I am not able to get global reverb of any kind...no matter what the setting. It simply doesn't work. The only way to get any channel reverb to to turn it up almost all the way...and then it just sounds bad. What can I do to get decent reverb? The T1 reverb was great. Why not just restore the T1 reverb in the TS8? I have read online about other people having problems like this. I am very frustrated...Read More...
Sorry for the late response. it was a busy week. answering below: First - have you updated the firmware? YES What loudspeaker system are you connecting to the T8S? L1 MODEL II. USING 1/4 OUTPUT (R-MONO) Do not connect to the Aux Outputs. Connect a microphone to T8S Channel 6 and then set the gain staging and ToneMatch Preset as shown in this article (there's a short video) DONE Let's use a Scene that has reverb enabled Turn the Rotary Selector to Scenes Select Full Band Load it. Turn up the...Read More...
Recently Added Photos/Videos
Last Reply By Larry · First Unread Post

T8S TONEMATCH MIXER - USB-A Player

Hello, mix produces great sound combined with PA F1 I have a question about the USB player It would be highly desirable to disable automatically playing another song after playing one song. It would be ideal to set auto play YES / NO Kind regards HaitixRead More...

L1 MII resets (loses signal/sound/audio)

I have been battling this issue for several years, and have done everything I could do, but the issue pops up once in a while. At first, I thought I had a bad L1, so I sent it in, but that made no difference. It only happens when: - I am running on a 15 amp (not 20) circuit and if the voltage is not a perfect 120, so let's say 105ish. -I combine a pair of F1 subs on the same circuit. -Running near max capability on everything, including L1s (L1s flickering red on hard hits) Anyhow, on to the...Read More...
Yes, but the F1 doesn’t do this. It would make a lot more sense if the F1 subs did this since it draws a lot more power and is much more demanding. It’s very strange the L1 resets itself and the F1 doesn’t under a heavy load since a majority of the load is from the F1s. I measured this from a kill o watt. Yes, I have reached close to the maximum load from the circuit, but if I run F1 812s as tops this does not exist as a pair of 812s and F1subs are made to run on a 15amp circuit. Point being...Read More...
Last Reply By jaswrx · First Unread Post

Help! Connected to my mixing table, my Bose speaker gives an echo

Urgent request! I am a singer-pianist and I have a Behringer mixing table to which I connect my microphone and digital piano. I used to use large dB speakers but tomorrow am performing in a very small room for which my Bose Soundtouch 20 music wireless system would be perfect. I added an adaptor from my 1/4" cable to mini-jack, which is perfect, but the sound comes out with a light echo. Impossible to perform with this. Can anyone help? (I have tried everything... at first my cable was mono,...Read More...
Hello, Suzi. We've established the wiring is not the issue, so I re-read your original post. You said, " but the sound comes out with a light echo. Impossible to perform with this. " Do you mean that you hear the sound of the keyboard slightly after you strike a key? If so, that's known as latency, and it's likely that we can't fix that with this combination of equipment. The SoundTouch 20 was engineered for pre-recorded music in a home entertainment setting, not live music in a professional...Read More...
Recently Added Photos/Videos
Last Reply By Bose Pro Community Admin · First Unread Post

L1 II

Hello, this is not a development question. Have you at bose ever thought about issuing the L1 II model in stereo, meaning that e.g. speaker 1 goes R, speaker 2 goes L, speaker 3 goes R . . . speaker 24 goes L. An then have a switch to be able so choose between stereo oder mono play. This would for shure push the sales of the T4s and T8s right away. I don`t know whether this would technically be possible - may not. Possibly you give me a comment thereto. Thanks BrunoRead More...
"The response was not very enlightening..." Don, we have started a new discussion for you. Please follow the link. The Perfect 24 speaker stereo system Bose Pro Community Admin.Read More...
Last Reply By Bose Pro Community Admin · First Unread Post

Bose L1 model II replacement caps

HI there, I have a L1 Model II, I was wondering is you have the caps for the speakers, with the use these are now broken and need to replace them, speakers works fine, is mostly a "cosmetic" issue but I want to keep my Bose 100%Read More...
Hello, Raul. Thank you for joining the Bose Portable PA Community. Welcome. Please call Bose Support on Monday. Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only) Monday-Friday: 9:00 AM - 9:00 PM ET Thanks! Bose Pro Community AdminRead More...
Recently Added Photos/Videos
Last Reply By Bose Pro Community Admin · First Unread Post

Lid for the T1 Tonematch

I somehow lost the lid to my T1. Can I get a replacement lid anywhere?Read More...
Hello W. P. Anthony, Please call Bose Support. They can tell you if a replacement lid for your T1 is available. Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only) Monday-Friday: 9:00 AM - 9:00 PM ET Thank you, Bose Pro Community AdminRead More...
Last Reply By ST · First Unread Post

Popping sound on tonematch

Hi I am using a Huawei t10 tablet to play backing tracks and also music via T1 tonematch mixer. The issue I am having is that there is a popping noise at the start of each track just before music plays also at the end of the track and if i hit pause there isia delayed pop. The pop is quite loud. Any ideas on how to fix?Read More...

L1 compact problem.

Hi I own two l1 compact towers and have tried all the obvious changing tops and extensions and even the power lead. The problem is the xlr channel even with nothing connected has a crackle. Not just the gain hiss which both have but the xlr channel when I put the volume up at any level has a static crackling that is intermittent but constant. Hoping it's an easy fix ? Many thanksRead More...
Hello David, Welcome to the Bose Portable PA Community. It sounds like you've done a great job troubleshooting. Unfortunately your L1 Compact may need to be serviced. Please call Bose Support. United Kingdom Bose House, Quayside, Chatham Maritime Kent, ME4 4QZ, UK Bose UK Tel: +44 (0)3330-142545 pro_uk@bose.com Thank you, Bose Pro Community AdminRead More...
Last Reply By Bose Pro Community Admin · First Unread Post

subs for 802 series 2

I am installing 802 series II into our church, due very small mounting area in peak of sanctuary. I cant find any 302 or 502 subs for sale at the moment. What subs would you recommend for matching up well with the 802? It is for sound renforcement: Live praise band with bass, drums, el guitar, keyboard, with 4 vocals. Thank youRead More...
Hi Chuck, Welcome to the forum! 802 speakers are typically paired with MB4s or, if extra bass is needed for a larger room, MB12s . Thank you, NickRead More...
Last Reply By NickA-at-Bose · First Unread Post

L1 II with (and without) tonematch T1 has poor audio

Brand new out of the box. The sound quality coming out, especially the bass response is distorted and much lower quality that expected from this system. Using iphone/computer through audio cable into input 4 in tonematch. I've bypassed all setting and tried turning off all global settings. No improvment. I've also tried the d playback feature. Need this to work for an even coming up next week. Can you please help me get thisRead More...
Hello, Brian. Thank you for joining the Bose Portable PA Community. I'm sorry you're getting low quality sound from your new L1 Model II. Since it sounds poor with and without the T1, the T1 is probably fine. Please check that both ends of the blue bass module cable are inserted fully, and turned until you hear a click as you lock it into place in both the L1 Model II Power Stand and the bass module. Does that make any difference? What kind of bass module do have; a B1 or B2? If it's a B2,...Read More...
Last Reply By Bose Pro Community Admin · First Unread Post

T1 blank blue screen

Hello I just purchase a brand new T1 Tonematch and there is a blank blue screen upon start up. Is this something that can be fixed?Read More...
Ok thank you. I just exchanged it at Long and McQuade for a new unit. Unfortunately only a floor model was available for exchange and it seemed as though they are discontinuing sales of this unit. No new in box units were available in Ontario and I was told they could not order any new ones in.Read More...
Last Reply By Simon Patrick · First Unread Post

Bose Connect app for SoundLink III

Any plans to add Soundlink III support to the Bose Connect app? I see it supports a lot of the "lesser" models of the Soundlink...Read More...
Hello, KBlake. Thank you for your comments. Since our community is dedicated to discussions about the Bose Portable PA line of products , we'll close the discussion here. Bose Pro Community AdminRead More...
Last Reply By Bose Pro Community Admin · First Unread Post

L1_Updater not launching on Mac OS X Sierra (10.12.6)

I am unable to launch the L1_Updater app on Mac OS X Sierra. I tried launching from the command-line and got the following error: EnumConnectedDevices : Error - More devisec found than supported logout Saving session... ...copying shared history... ...saving history...truncating history files... ...completed. I tried removing all USB devices other than the keyboard & mouse - and the Bose T8S device itself. I tried rebooting as well with only these devices attached... but I still get the...Read More...
Hi tmart, We're investigating this further at this end. Just to confirm: Have you tried starting the L1 Updater application from the icon instead of the command line? Do you have access to a different computer running an older version of MacOS or Windows? Thank you, Bose Pro Community AdminRead More...
Last Reply By Bose Pro Community Admin · First Unread Post

Running an L1 Model 2 Without a Bass Unit Attached

Can I damage a Bose L1 model 2, if I use it without a Bass unit attached?Read More...
Hello Derek, I'm sorry for the late reply. Thank you for the added information. You'll also need a a crossover or system controller to send the correct frequencies to the B2 bass modules. Otherwise you'll have some overlap of low end frequencies with the 802s. Also - the B2 bass modules were not engineered to run full range. They don't sound great above 200 Hz. This could work. The default signal from the L1 Model II Power Stand Bass Line Out is 40-200 Hz and the EQ is tuned for the B2...Read More...
Last Reply By Bose Pro Community Admin · First Unread Post

T4S USB playback

Two main observations. Not all USB sticks will work, only found one out of 5 I own worked, ironically a USB 3 Sandisk Extreme 64Gb formatted FAT 32. I see Bose reference those they have tested in the documentation, but the upfront marketing doesn’t appear to mention this. Not all WAV files will play, they appear to need to be created at a sample rate of 44100 16bit (Haven’t checked 44100 24bit yet). Some of my existing backing tracks are double that 88200 so will need converting. Again the...Read More...
Hello, David. Thank you for your comments. I will share these with our marketing department and engineering. Bose Pro Community AdminRead More...
Last Reply By Bose Pro Community Admin · First Unread Post
Hello I recently bought 2 Bose L1 Model 1's and a T1 Tonematch. At this time we only want to run 4 vocal mics thru the system. How do I connect it all together? We want all 4 vocals coming out of both L1's. Also is it possible to use our floor monitors as well?Read More...
Hello, baldmusician. Thanks for the clarification. The T1 has three XLR combo jack inputs (Channels 1, 2, 3). These support microphones. Channel 4/5 is a line-level input and is not suitable for a microphone. However, if you need to run connect a fourth microphone, you can use an impedance matching transformer to connect it to channel 4. See: Use a fourth microphone with the T1 Assuming you want the same signal going to both L1 Model I systems, you can Connect the T1 to the first L1 Model I...Read More...
Last Reply By Bose Pro Community Admin · First Unread Post
Having trouble signing in?

We recently updated our sign-in procedure and if you have old sign-in data cached, this can create a problem. Please:

  1. Clear your browser cache and cookies
  2. Then close the browser (not just the window)
  3. Open the browser and try again
Thank you

Please make sure that your profile is up to date
×
×
×
×