Ask Bose for Help

This area of the community is for Bose Portable PA owners who want an answer from a Bose employee. Posting here will notify a Bose employee by email, and the typical response times range from 12-24 hours if you post during service hours (see below) and 24-48 hours on weekends and US holidays.
You can also ask your question in the general forums where one of our knowledgeable Bose user community members can help you.

To ask Bose for help, click POST.

Support Contacts in Europe, UK, North America

Additional information can be found at the Bose Portable PA Wiki, where advice has been accumulated for over 12 years.

If you are looking for information about other Bose Products please contact:

Featured Topics

Support Contacts in Europe and UK

Bose Pro Community Admin
We're happy to announce you have more ways to reach Bose Technical Support for Bose Portable PA Products. Bose Portable PA Support Contacts in Europe and UK For service in other areas please see pro.bose.com Edit: September 9, 2018 - added UK and Ireland. Edit: September 21 - added Germany, Austria, Switzerland, and Poland.Read More...

Hints for Getting Prompt, Targeted Answers from Bose

Ken-at-Bose
Use descriptive words in the title of your request: for example, "Help with ToneMatch presets". Tell us which model L1 system you are using: Classic, Model I, Model II, Compact, PackLite. Supplying the first six digits of your serial number will allow us to identify the model if you're unsure. Tell us as much detail about the situation: what kind of venue, what kind of set up on stage, etc.Read More...

Topics

L1 II service in Australia

Hi. My beloved L1 II isn't powering up fully (red light) and high speed fan spins from the base unit. I can't get a lead on BOSE service here in NSW, Australia. Please advise, thank you.Read More...
I've been on hold on the phone with them for an hour and still not spoken to a human yet!?!?!?!Read More...
Last Reply By Chris -MusicFilm · First Unread Post

Bose S1 will no longer connect to Bose Connect on iPhone 11

Ok, I've tried every single trick in the book. Cannot get my S1's, either of them, to pair with the Bose Connect app. They will pair with my phones bluetooth but not the apps.Read More...
Hi, Kmacdc; I'm sorry that didn't work. Please call Bose Support. They may have some other ideas. Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only) Monday-Friday: 9:00 AM - 9:00 PM ET Other regions Thanks, STRead More...
Last Reply By ST · First Unread Post

S1 Pro Channel 2 static white noise

I'm also having a white static noise coming from one of my Pro S1 Channel 2 as prior to djing a small wedding last night while nothing is playing. Each speaker has a xlr wire coming strait from speaker outs of Mackie mixer. Is there a new firmware or a common problem that can be solved other than sending it back? I changed wires but randomly it keeps happening, like it's trying to pick up a signal. My laptop, Phone and Ipad all Bluetooth has been turned off. Much appreciate any insights.Read More...
Hi Philip, Please try this S1 Pro System Reset If that doesn't help check your that your S1 Pro is up to date S1 Pro Firmware Update If, your firmware is up to date and the reset didn't help, please call Bose Support. Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only) Monday-Friday: 9:00 AM - 9:00 PM ET Other regions Thanks, STRead More...
Last Reply By ST · First Unread Post

L1 Classic/Model I Shut down after 10 to 15 minutes

We have the PS1 Power stand with 2 B1 Bass modules. It has worked for years, but now we turn it on, with two guitars, two mics (like we have always done) and it works for about 10 to 15 minutes then quits working. Neither mics nor guitars come through the speakers, but the display lights on the PS1 show activity, as do the ones on the remote control. But absolutely nothing comes through the speakers. Could this be the fuse?? Edit Subject: Previously "Shut down" Bose Pro Community AdminRead More...
Hi Bernabe, The fans are quiet and you may not be able to hear them. We have some notes about the fan here: PS1 Heat Is the PS1 warm to the touch when the unit shuts down? STRead More...
Last Reply By ST · First Unread Post

Brand New S1 Pro Battery Not Charging

The battery never charges, its dead like a rock. Tried everything reset, firmware update, unplug battery 30 seconds everything. Read somewhere that it is a capacitor problem, so now what ? can someone advice, do i drive back to th shop i bought it from [ authorized bose center] or do i wait for a replacement battery delivery. disappointing experience ! it seems bose is aware of this issue yet they are selling these units without checking. Bose my item number is 10010825, delivery dt...Read More...
Hi, Adi. Thank you for joining the Bose Portable PA Community. Welcome. I'm sorry you've had this disappointing experience. If you are within the return period, the fastest way to resolve this is to return the unit to the store for an exchange. Please call the store first to make sure they have another unit in stock and can exchange it for you. Although these kinds of problems are extremely rare (battery won't charge), please check the new unit at the store before you leave. If I have...Read More...
Last Reply By ST · First Unread Post

Replacing stolen speakers for 2 Bose L1 Model 2

Hi I’m seeing if it’s possible to replace stolen speakers for 2 Bose L1 Model 2. idiots took the speakers and left the bases. thanks Brian NeumannRead More...
Hi Brian Neumann, Thanks for writing. Welcome to the Bose Portable PA Community. I'm sorry you had the L1 Cylindrical Radiator®s stolen. Please call Bose Support. They can tell you what your options are. Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only) Monday-Friday: 9:00 AM - 9:00 PM ET Other regions STRead More...
Last Reply By ST · First Unread Post

Strange skipping sound coming from my backing tracks

I would bet this question has been asked and answered before, I just can’t figure out how to search the topic. I have a L1 Compact Model S with a B1 bass and a T4S Tonematch to go with it. My T4S failed and I just received the replacement. The problem I have is when playing backing tracks through the T4S I will get a random sound that sounds like an old phonograph that’s playing a record with a scratch. It doesn’t matter if I play them through the USB cable or an 1/8 inch cable from my IPad.Read More...
Hi Malapp1, Thanks for coming back to tell us you've resolved the skipping issue. Enjoy the music. STRead More...
Last Reply By ST · First Unread Post

T8s mixer.....master volume has no effect on volume

wfs
Unit was working perfectly. We get to the gig tonight, and suddenly we're having to set volumes individually....the master volume is not working at all. Completely turned to 0 and the music is loud and clear. No master volume at all. What's up with this?Read More...
Hi wfs, It sounds like you have the Master Output set to Pre Master Volume. To check or change this Turn the Rotary Selector to Prefs In the menu choose Master Out Select Post Master Volume If that doesn't solve the problem, is it possible you had the powered loudspeaker connected to the Aux output(s) instead of the Main output(s)? Please let us know. Thanks, STRead More...
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Last Reply By ST · First Unread Post

ToneMatch settings for Senheiser e945 Wireless Mic System

I have a new TS8 with L1 Model II. Which vocal setting should I use for this wireless Senheiser e945 mic?Read More...
Hi Johnny Lee, Welcome to the Bose Portable PA Community. Congratulations! Please make sure the firmware in your T8S is up to date. T4S/T8S Firmware Update Instructions Try these ToneMatch Presets. Category: Vocal Mics Preset: Sennheiser e855 Category: Vocal Mics Preset: Shure Beta 87a How do those sound? STRead More...
Last Reply By ST · First Unread Post

problem with l1s with b1 bass module

good afternoon, I would like to comment that for a few weeks I have had problems with my l1s, the problem is that being in some performance, suddenly the sound of the ls, only stays with the column, and the sound of the bass falls ,, On other occasions, the sound of the column speakers stays, but module b1, sounds like at medium capacity than it normally is, this fault is irregular, but it is becoming more frequent .. when, has After that, I turn off the system and turn it on again but it...Read More...
Hi geras440, I'm sorry you're having trouble with your L1 model 1S. it sounds like there may be an issue with the blue speakon cable fed runs from the power stand to the B1 bass module. Please ensure you rotate the connectors when you insert them into the power stand and B1 bass module. You should feel a snap when you lock them. If you're sure the cables are locking into place, follow this link for instructions on how to open the cable connectors and inspect the wires. B1 cable connections...Read More...
Last Reply By ST · First Unread Post

Buzzing on my L1 with a T8S mixer

I am getting a loud buzz on my L1 Model 1. Here are the things I have done. Here is a list of what is happening. This is an intermittent fault. Had this problem at a gig came home plugged it in again and it was fine used it for several days at home in my studio with no issues. Switched it on last night after not using for 2-3 days and buzz was present again. I have disconnected all inputs so I know the issue is not with other equipment. I have also replaced the cable between the T8S and the...Read More...
Hi Brian, After some more thought, rather than purchasing another power supply, please call Bose Support. Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only) Monday-Friday: 9:00 AM - 9:00 PM ET Other regions Note: They will probably suggest you make sure the firmware is up to date. Here's how you can do that before you call. T4S/T8S Firmware Update Instructions STRead More...
Last Reply By ST · First Unread Post

Companion Control Pod Power issue

Hi My companion 5 is attached to the conference Hall TV - when I power on the companion 5 system - Amber light in the control pod comes for 2-3 seconds and then goes off. Need HelpRead More...
Hi VKG, Thanks for writing. Welcome to the Bose Portable PA Community. This community is dedicated to discussions about Bose Portable PA products. For your Home Entertainment (Headphones, Bluetooth Speakers, Wave, Surround Sound, and more) products, please see the links below. Bose Support US/Canada Bose Worldwide Support Thank you, STRead More...
Last Reply By ST · First Unread Post

Power Stand / Loose fold out legs

TJ Dolotina
Three our of four of the fold out legs on my power stand are loose. I'm afraid they will eventually separate from the unit. From what I can (or can't) see, they are tightened from the inside. What would the process be to re-tightened them?Read More...
Hi TJ Dolotina, Thanks for writing. Welcome to the Bose Portable PA Community. Please call Bose Support. They can help you. Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only) Monday-Friday: 9:00 AM - 9:00 PM ET Other regions Thank you, STRead More...
Last Reply By ST · First Unread Post

music sounds distorted and noisy

Hello everyone, question from someone who doesn't know much about Bose yet...I play music for my dance sessions, and the studio has a Bose L1 with tonematch mixer. I also use a headset which I connected directly to the mixer. However, the sound was not good at all...echoey, people couldn't understand my words, and all songs with piano had a lot of noise and weird pitch. Even had to stop... So....wonder what I can do different for next time?! I have an old macbook, version 10.6. Is this the...Read More...
Hi Shivani, Please see my response to your question in your other discussion linked below. Noise/ echoey sound while playing with macbook Thank you, STRead More...
Last Reply By ST · First Unread Post

Trim level? and volume issues.

I have bought one of the L1 model2 with B2 bass module, really happy with how clear it sounds, but feel it doesn't give as much sound as id like it too. For the trim is it ok to turn that right up so that i have more control and level on the desk? or should it only be a certain level on the trim? I also have an Allen and heath mixing desk that i'm using with the bose speaker, but is it better to have the Tone match mixer? would that make the sound any louder? In a room with my set up, how...Read More...
Hi Katie, Welcome to the Bose Portable PA Community. Congratulations. It's great you are enjoying the clarity. Is that your perception on stage, or at the back of the audience. The L1 Model II projects sound differently from more conventional loudspeakers. The horizontal coverage is extremely wide, and the sound drops off over distance less. As a result, you don't need to run the L1 Model II as loud as other loudspeakers to reach an audience. We have an article that covers all the details...Read More...
Last Reply By ST · First Unread Post

T8S

I've played roughly a 20 gigs with my ToneMatch T8S. Two of those gigs were outdoor and the T8S was in the sunlight and, I believe because of the heat, cut off. The second gig was earlier today and we switched out the T8S for my old Mackie mixer which allowed the T8S to cool off. The sun had set so in-between sets I put my T8S back in use and we finished two more sets with it without issue. Please tell me what the heck is going on. Am I not supposed to use the TS8 in the sun????Read More...
Hi, sjmerlin, I'm sorry your T8S is shutting down when you run it in direct sunlight. What was the temperature? If it's warm and the unit is in direct sunlight, it can shut down when the unit overheats. Most of the time when I'm outdoors, I put the ToneMatch mixer in the shade. It's more comfortable for me, and it makes it easier to see the screen and the buttons. If necessary, I bring an umbrella - although usually I have the venue provide a tent. If you're concerned about the reliability...Read More...
Last Reply By ST · First Unread Post

Power supply question

Is there a way to hook the T1 Power supply to a Voodo Brick or ISPOT? I have a T1 Mounted on a Travel Pedalboard and currently I have to plug it into an outlet. Plus I have all that extra wire to hide. It would be great to have the connection hooked up to my "chain" and would eliminate one step in the set up and tear down stage..Read More...
Hi DKMUSIC, Please check out the ToneMatch Power Supply to see the power requirements for the T1. That's probably not going to work. I glanced at a couple of Voodoo units and they don't supply 18 volts. You don't want the T1 to shutdown because it's not getting enough power. STRead More...
Recently Added Photos/Videos
Last Reply By ST · First Unread Post

L1 Compact: Can I use the microphone input and a mixer at the same time?

I have a L1 Compact Bose. Connected to the compact I have a Yamaha MG10XU mixer, Connected to the mixer I play backing tracks through a Roland BK7M module, a mic. and guitar line. My problem is that I want to add another mic. line to my set up but the 4 lines on the mixer are used up by a mic., guitar, and 2 for backing track player. My question is " can I connect another mic line direct to Channel 1 of the Bose which will fit in with what is coming from the mixer??" . You can possibly tell...Read More...
Hi Ray, May I have you permission to move your question to the general community area? Then other people can offer their suggestions. That's not permitted here in the Ask Bose for Help forum. STRead More...
Last Reply By ST · First Unread Post

Ideal T1 ToneMatch Settings for Mid-range female vocalist with AKG 300-D

Hi ...need some help.... Mid-range female vocalist...trying to get as close to studio quality sound and not doing very well. Mic is an AKG 300-D..what pre-set on the T1 would come closest for studio performance. Then I need any and all settings on the T1 to get a hint of reverb that would compliment the voice...and the voice is being fed from the T1 to the L1 Tower speakers. The voice output sounds thin and not even close to studio quality. Need your help in going through every setting on...Read More...
Hi George, We went through a detailed discussion a few months ago. Please see: Ideal T1 Tonematch Settings for Female Vocalist Thanks, STRead More...
Last Reply By ST · First Unread Post

Firmware/software upgrade for T1 with L1S

I am confused on where to find downloads for firmware and software updates for my Bose T1 tonematch with the L1 model 1s array and a B2 bass module. Tried using the ones on the download page but every time I try and open a file I get a file not compatible message so I assume I am picking the wrong updater application. Can you send me a link to the correct one please? I have not updated my system since I purchased it from you a few years ago. Thanks, BenRead More...
Hi BenB, Yes. No other software is required. The T1 uses the generic USB driver in the MacOS. STRead More...
Recently Added Photos/Videos
Last Reply By ST · First Unread Post

Bose L1 Model II Power Stand

Where can I purchase the power stand by itself? My stand has cracked (10 years of use) and I just want to purchase the stand - the tower and sub are perfect, just need a new standRead More...
Hi, DJTex33. It sounds like you've gotten lots of use from your L1 Model II. Bose Support can help you with the power stand. Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only) Monday-Friday: 9:00 AM - 9:00 PM ET Other regions Please call them. They will take care of you. STRead More...
Last Reply By ST · First Unread Post

l1 compact system column missing

hello, first i apologize, my computer doesn't allow me to use capital letters anymore... i've been victim of a robbery in my house lately. they mainly stole light things but they also took my l1 compact system column ! yes, only the trebble loudspeaker and the extensions... so i need to buy again those 3 things, but i can't find them on the spare parts in the bose store thanks for your suggestionsRead More...
Hi gwada, Here's the contact information for Bose Support in the US. Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only) Monday-Friday: 9:00 AM - 9:00 PM ET Other regions STRead More...
Last Reply By ST · First Unread Post

Upright & bass guitar with L1 Compact

I perform at a venue that supplies an L1 Compact (with no mixer). It's a trio gig. The venue also supplies a seperate 25w bass amp (the overall mix is terrible). I own a L1 ll with tonematch and have much experience with it. I decided to connect my tonematch to it (ch 2, line out) with mic, keyboard and bass. It sounds beautiful. But when the music director saw it, he freaked out about the bass saying "You'll blow the tweeters!" I explained that there was a crossover frequency at 400hz...Read More...
Hi MarkWH, Welcome to the Bose Portable PA Community. Great! Yes. Here's an article you can show the Music Director that confirms what you're doing. T1 ToneMatch Audio Engine to L1 Compact You can share this response with the Music Director. The L1 Compact is engineered to provide sound reinforcement for live and pre-recorded music. That includes the full range of frequencies used in music amplification (e.g., a symphony orchestra or modern music), including electric bass and standup bass.Read More...
Last Reply By ST · First Unread Post

L II Base Damage

I used an incorrect speakon speaker cable when connecting two of my L II systems to their B1 subs. The incorrect speakon cables were wired +1,-1. I used this cable to connect from the base to the first B1 sub then a correct BOSE cable to connect to a second B1 sub. The speakers made a slight squeak then a hiss and finally a small pop. The overload light does turn from green to yellow under load but then turn red. I promptly turned them off. I know I need to send the base units back. Can you...Read More...
Hi Stan Dixon, It's great to hear from you and I'm delighted to hear about your band. I'm sorry your L1 Model II Power Stand is not working. Please call Bose Support and they can arrange to service your L1. They will give you all the details. Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only) Monday-Friday: 9:00 AM - 9:00 PM ET Other regions Best regards, STRead More...
Recently Added Photos/Videos
Last Reply By ST · First Unread Post
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