Ask Bose for Help

This area of the community is for Bose Portable PA owners who want an answer from a Bose employee. Posting here will notify a Bose employee by email, and the typical response times range from 12-24 hours if you post during service hours (see below) and 24-48 hours on weekends and US holidays.
You can also ask your question in the general forums where one of our knowledgeable Bose user community members can help you.

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Support Contacts in Europe, UK, North America

Additional information can be found at the Bose Portable PA Wiki, where advice has been accumulated for over 12 years.

If you are looking for information about other Bose Products please contact:

Featured Topics

Support Contacts in Europe and UK

Bose Pro Community Admin
We're happy to announce you have more ways to reach Bose Technical Support for Bose Portable PA Products. Bose Portable PA Support Contacts in Europe and UK For service in other areas please see pro.bose.com Edit: September 9, 2018 - added UK and Ireland. Edit: September 21 - added Germany, Austria, Switzerland, and Poland.Read More...

Hints for Getting Prompt, Targeted Answers from Bose

Ken-at-Bose
Use descriptive words in the title of your request: for example, "Help with ToneMatch presets". Tell us which model L1 system you are using: Classic, Model I, Model II, Compact, PackLite. Supplying the first six digits of your serial number will allow us to identify the model if you're unsure. Tell us as much detail about the situation: what kind of venue, what kind of set up on stage, etc.Read More...

Topics

adjusting top & bottom end on backing tracks in tonematch 8 channel 9 and 10

I am running backing tracks through my tonematch 8 mixer (channel 9 and 10). I would like to know how to do 2 things: make adjustments like more top end as it is a bit basey be able to adjust volume separately as you can with standard channels. Is it a matter of sending channels 9 & 10 to one of the channels 1 - 8 and how would I do that? Thanks :)Read More...
Hi Suzette, Thanks for writing. Short answer: Please connect your backing tracks to channels 1 through 8. The Aux inputs 9/10 can't do any signal processing The Aux inputs 9/10 can't be re-routed. Background Bose engineered the T8S ToneMatch mixer to have eight full-function channels and two Auxiliary inputs. The Aux inputs 9/10 are routed directly to the Main Output. You can use the Pan and Level adjustments accessible through the PAN/AUX menu. There are no changes to routing, or signal...Read More...
Last Reply By ST · First Unread Post

T1 Tonematch

Will the Compact Tonematch work with the L1 model 11 systems. I know we would need to buy a cable.Read More...
Hi Rich, Thank you for joining the Bose Portable PA Community. Welcome. Yes, the T1 will work with the L1 Model II. It was engineered to be the companion mixer for the L1 Model II. Please note: The T1 shipped with at ToneMatch cable in the bottom of the box. It looks like this. If you have a T1, you may already have the appropriate cable. Check the bottom of the box. You can also use a network cable (e.g., CAT-5, CAT-6, or CAT-7). Just be careful of the ends because it's easy to snap off the...Read More...
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Last Reply By ST · First Unread Post

Replacement parts

My Bose systems have reached the point where I need to replace some of the plastic caps that cover both ends of the speakers. So my request is: Would you please send me a diagram so I can identify my broken parts, and an address where I can order spare parts. Yours Olav GudnasonRead More...
Hi, Olav Gudnason. Thank you for joining the Bose Portable PA Community. Welcome. I hope that means you have had lots of good service from your L1. I'm sorry to see the damage to the end plates. It looks like you are in Denmark. Here is how you can contact Bose Support in your area. +45 4322 7793 technical_support_dk@bose.com Mon - Fri: 09:00 - 18:00 CET Please call or write to them. Thank you, STRead More...
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Last Reply By ST · First Unread Post

Catalina Support

TURNERSTUDIO
Is there an L-1 Updater That works on Mac OS Catalina. I have looked all over website. Cant seem to find it. Thought I did but instead of version 1.3 it still "unstuffs" and indicates version 1.03 ( maybe 1.02). Anyway, it doesn't work or load with Mac OS Catalina. What am I missing ?Read More...
Hi, TURNERSTUDIO, I'm sorry you had trouble finding the correct version of the ToneMatch Updater (the new name of the latest version). Please follow this link. T4S/T8S Firmware Update Instructions Does that help? STRead More...
Last Reply By ST · First Unread Post

S1 Pro

Ch 2 cracks and eventually drops out durin my one hour performances. Can you repair?Read More...
Hi DeucesWild, I'm sorry you're disappointed at the anticipated turnaround time for your S1 Pro warranty repair. I hope you can find a suitable replacement while your S1 Pro is away. Bose is conservative when it estimates a 3-4 week turnaround. I hope you get yours back sooner. Sincerely, STRead More...
Last Reply By ST · First Unread Post

L1 classic unit just shut down

My L1 classic just shut off I have no power light by the switch yet my 2 two indicator lights on the input are staying on Green. I checked the fuse it has continuity but I have no sound coming out of the unit can you tell me is there a second fuse anywhere else in the unitRead More...
Hi, Robert Mercaldo. Thank you for joining the Bose Portable PA Community. Welcome. I'm sorry your L1 Classic is not functioning (no sound). There is only the one user-accessible fuse. Please disconnect everything including power and the bass module cable and the R1 Remote. Then disassemble the unit and let it sit for at least two minutes. Reassemble it and fire it up. Is the power light green, amber, red, or off? Is it still silent? Thanks, STRead More...
Last Reply By ST · First Unread Post

Using an external mixer ( not ToneMatch T4S). Should it be unpowered or powered?) Where would I plug it in?

I have a new Li Model II with B2 bass mod. Advise needed on a mixer. powered or Unpowered? where would it plug in to not damage the unit? I have a Tone Match 4 as well. Learning curve for this 68 year old is too much for me. A simple mixer with built in reverb would work for two vocals and acoustic guitars. Edit Subject: Previously "Using an extermal mixer ( not Tone match4). Should it be unpowered or powered?) Where woul I plug it in?" Bose Pro Community AdminRead More...
Hi, Joe R. Welcome to the Bose Portable PA Community. Before I get to your questions, let me make a couple of suggestions to demystify your T4S. While the T4S has lots of capability beyond "a simple mixer with built-in reverb," you can ignore anything you don't need, and then the T4S is no more difficult to use than a simple mixer. I many respects, it should be simpler when you get to know it. Here's what you can do. Call Bose Support in the morning, and they will walk you through how to set...Read More...
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Last Reply By ST · First Unread Post

Sounds change depending on the venue and crowd capacity.

My problem is that when we do a sound check, the room is empty, and then once the people arrived and there maybe say 100 people, the people's bodies tend to absorb the treble out of the system and the whole system becomes very basy and the top end is reduced, what can you recommend to a just so that we can have the Clarity that you get when the room is empty. 2. Can you recommend to use either MIDI files or MP3 files do? MIDI files work as good as MP3s on on the Bose L1 model 2? My brother...Read More...
Hi, Graham; Thanks for the interesting question. Yes, this can happen regardless of the sound system you're using. You can do your sound check and anticipate the effect the audience will have on the sound. Use the zEQ to make things brighter than you prefer. OR Do your sound check and adjust the zEQ to fine-tune and compensate after people arrive. I don't have any recommendations here. MIDI and mp3 are two different technologies that defy comparison (like apples and oranges). MIDI files...Read More...
Last Reply By ST · First Unread Post

Running 2 L1 compacts of Tonematch T1

Hi... Today i struggled for the first time at a gig whilst i tried to get more sound out of my setup. I have a tonematch T1 and an L1 compact. Gearwise iam using an SM58 Vocal Mic, Martin DCX1E electro acoustic guitar snd a logarhythm mk3 stomp box. When i got the system i was advised to not turn the l1 above half way on volume...i set each channel to where i can play and there is no channel clipping. My t1 had volume set at about halfway. I found throughout the gig that the L1 was clipping...Read More...
Hi, Maelor Hughes; Welcome to the Bose Portable PA Community. That's no fun. Let's not have you struggle at gigs. Please tell us about the gig. How many people were in the audience? What kind of music do you perform? Thanks. That's helpful information. Please watch this video about gain staging a microphone. The principles are the same for the guitar and stomp box. Play as loud as you will in performance (your maximum volume) and set the input trims so you see solid green with occasional...Read More...
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Last Reply By ST · First Unread Post

Difference between old 'bigfoot' and newer profile power base

What are the technical differences between the original 'foot' and the new smaller one. Ie: same or similar power output; interchangeability in use? I'm looking at combining an old one with a newer one. It still does it's job, but worried about any conflicts. Can one put the columns of either generation in either 'foot' for example.Read More...
Hi, John Chesher. Yes. You've got it. Yes. Yes - don't mix up the columns. There are labels on the back of the L1 Model II Cylindrical Radiator® sections. However, I use colored tape. It's easier to spot on stage. I also put some tape on the carry bags. That means I don't have to look inside the bags if I'm just taking one system out to a gig. STRead More...
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Last Reply By ST · First Unread Post

Power Stand L1 1S

Good day! I bought 3 years ago an L1 1S system and been very happy with it. Today while i wanted to switch the Audio in Jack, from the tablet to the projector, i managed to burn the power stand. As the machine is not in warranty anymore, i went ahead and tried to fix it with an electric enginnier but unfortunately no success. I need some help in solving this issue.Read More...
Hi stefan, I'm sorry your L1 Model 1S power stand got damaged. Please contact the Bose Support representative at the link below. Bose Professional Support - Romania Thank you, STRead More...
Last Reply By ST · First Unread Post

T1 not communicating with base unit

I've tried everything to get the updates to base unit. But because the tonematch unit will not communicate with the base unit the undate is impossible to perform. I have the blue screen of death because the tonematch and the base unit doesn't recognise each other. I sent the tonematch unit in for servicing to have the firmware updates added. It seems maybe it wasn't the tonematch unit it's the base unit ..how can I update it if it will not communicate with the tonematch???? Very frustrating .Read More...
Hi Dewey123, One quick thought. When you connect your T1 to your friend's power stand, are you using the same ToneMatch cable that works with your friend's T1? STRead More...
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Bose T4s

is there a way to independently control the volume for the Aux input on the T4S?Read More...
Hi Stang, Thanks for your question. You can control the volume for the Aux inputs using the menu system or at the source. Bose engineered the T4S ToneMatch mixer to have four full-function channels and two Aux iliary inputs. The Aux inputs 5/6 are routed directly to the Main Output. You can use the Pan and Level adjustments accessible through the PAN/AUX menu. There are no changes to routing, or signal processing available. Only T4S ToneMatch mixer channels one through four can be routed to...Read More...
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Last Reply By ST · First Unread Post

Trade in Bose L1 Compact for Bose S1 Pro?

Can I trade in my Bose L1 Compact for the new Bose S1 Pro?Read More...
Hi Lawrence, Thank you for joining the Bose Portable PA Community. Welcome. Bose doesn't take trade-ins but some authorized Bose dealers may. You can try musical equipment dealers who take trade-ins as part of the way they do business. Does that help? STRead More...
Last Reply By ST · First Unread Post

T1/L1Compact connections, update

Hello, a longtime professional horn player, bought new the T1/L1 Compact, haven't used it past 18 months since I was having trouble optimizing sound quality. 1) Is there an optimal Line IN for acoustic bass 2) Is there an optimal Line In for accordion, keyboard 3) Is there an optimal line in for wireless mic'ed tpt 4) Since I bought this from Sweetwater 2 years ago, any updates? 5) What steps would you recommend to optimize sound quality via the T1 for small jazz ensemble instruments? I know...Read More...
Hi, gr, Thank you for joining the Bose Portable PA Community. Welcome. Please see the replies to your questions below. Here is an article about Connecting the T1 ToneMatch Audio Engine to the L1 Compact That covers the physical connections and settings for the two components. Use any of the channels (1 through 3). Try this ToneMatch Preset. Category: Basses Preset: Upright w/Fishman OR Category: Basses Preset: Bass zEQ Use any of the channels (1 through 4/5). Try this ToneMatch Preset.Read More...
Last Reply By ST · First Unread Post

L1 II service in Australia

Hi. My beloved L1 II isn't powering up fully (red light) and high speed fan spins from the base unit. I can't get a lead on BOSE service here in NSW, Australia. Please advise, thank you.Read More...
I've been on hold on the phone with them for an hour and still not spoken to a human yet!?!?!?!Read More...
Last Reply By Chris -MusicFilm · First Unread Post

Bose S1 will no longer connect to Bose Connect on iPhone 11

Ok, I've tried every single trick in the book. Cannot get my S1's, either of them, to pair with the Bose Connect app. They will pair with my phones bluetooth but not the apps.Read More...
Hi, Kmacdc; I'm sorry that didn't work. Please call Bose Support. They may have some other ideas. Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only) Monday-Friday: 9:00 AM - 9:00 PM ET Other regions Thanks, STRead More...
Last Reply By ST · First Unread Post

S1 Pro Channel 2 static white noise

I'm also having a white static noise coming from one of my Pro S1 Channel 2 as prior to djing a small wedding last night while nothing is playing. Each speaker has a xlr wire coming strait from speaker outs of Mackie mixer. Is there a new firmware or a common problem that can be solved other than sending it back? I changed wires but randomly it keeps happening, like it's trying to pick up a signal. My laptop, Phone and Ipad all Bluetooth has been turned off. Much appreciate any insights.Read More...
Hi Philip, Please try this S1 Pro System Reset If that doesn't help check your that your S1 Pro is up to date S1 Pro Firmware Update If, your firmware is up to date and the reset didn't help, please call Bose Support. Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only) Monday-Friday: 9:00 AM - 9:00 PM ET Other regions Thanks, STRead More...
Last Reply By ST · First Unread Post

L1 Classic/Model I Shut down after 10 to 15 minutes

We have the PS1 Power stand with 2 B1 Bass modules. It has worked for years, but now we turn it on, with two guitars, two mics (like we have always done) and it works for about 10 to 15 minutes then quits working. Neither mics nor guitars come through the speakers, but the display lights on the PS1 show activity, as do the ones on the remote control. But absolutely nothing comes through the speakers. Could this be the fuse?? Edit Subject: Previously "Shut down" Bose Pro Community AdminRead More...
Hi Bernabe, The fans are quiet and you may not be able to hear them. We have some notes about the fan here: PS1 Heat Is the PS1 warm to the touch when the unit shuts down? STRead More...
Last Reply By ST · First Unread Post

Brand New S1 Pro Battery Not Charging

The battery never charges, its dead like a rock. Tried everything reset, firmware update, unplug battery 30 seconds everything. Read somewhere that it is a capacitor problem, so now what ? can someone advice, do i drive back to th shop i bought it from [ authorized bose center] or do i wait for a replacement battery delivery. disappointing experience ! it seems bose is aware of this issue yet they are selling these units without checking. Bose my item number is 10010825, delivery dt...Read More...
Hi, Adi. Thank you for joining the Bose Portable PA Community. Welcome. I'm sorry you've had this disappointing experience. If you are within the return period, the fastest way to resolve this is to return the unit to the store for an exchange. Please call the store first to make sure they have another unit in stock and can exchange it for you. Although these kinds of problems are extremely rare (battery won't charge), please check the new unit at the store before you leave. If I have...Read More...
Last Reply By ST · First Unread Post

Replacing stolen speakers for 2 Bose L1 Model 2

Hi I’m seeing if it’s possible to replace stolen speakers for 2 Bose L1 Model 2. idiots took the speakers and left the bases. thanks Brian NeumannRead More...
Hi Brian Neumann, Thanks for writing. Welcome to the Bose Portable PA Community. I'm sorry you had the L1 Cylindrical Radiator®s stolen. Please call Bose Support. They can tell you what your options are. Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only) Monday-Friday: 9:00 AM - 9:00 PM ET Other regions STRead More...
Last Reply By ST · First Unread Post

Strange skipping sound coming from my backing tracks

I would bet this question has been asked and answered before, I just can’t figure out how to search the topic. I have a L1 Compact Model S with a B1 bass and a T4S Tonematch to go with it. My T4S failed and I just received the replacement. The problem I have is when playing backing tracks through the T4S I will get a random sound that sounds like an old phonograph that’s playing a record with a scratch. It doesn’t matter if I play them through the USB cable or an 1/8 inch cable from my IPad.Read More...
Hi Malapp1, Thanks for coming back to tell us you've resolved the skipping issue. Enjoy the music. STRead More...
Last Reply By ST · First Unread Post

T8s mixer.....master volume has no effect on volume

wfs
Unit was working perfectly. We get to the gig tonight, and suddenly we're having to set volumes individually....the master volume is not working at all. Completely turned to 0 and the music is loud and clear. No master volume at all. What's up with this?Read More...
Hi wfs, It sounds like you have the Master Output set to Pre Master Volume. To check or change this Turn the Rotary Selector to Prefs In the menu choose Master Out Select Post Master Volume If that doesn't solve the problem, is it possible you had the powered loudspeaker connected to the Aux output(s) instead of the Main output(s)? Please let us know. Thanks, STRead More...
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ToneMatch settings for Senheiser e945 Wireless Mic System

I have a new TS8 with L1 Model II. Which vocal setting should I use for this wireless Senheiser e945 mic?Read More...
Hi Johnny Lee, Welcome to the Bose Portable PA Community. Congratulations! Please make sure the firmware in your T8S is up to date. T4S/T8S Firmware Update Instructions Try these ToneMatch Presets. Category: Vocal Mics Preset: Sennheiser e855 Category: Vocal Mics Preset: Shure Beta 87a How do those sound? STRead More...
Last Reply By ST · First Unread Post

problem with l1s with b1 bass module

good afternoon, I would like to comment that for a few weeks I have had problems with my l1s, the problem is that being in some performance, suddenly the sound of the ls, only stays with the column, and the sound of the bass falls ,, On other occasions, the sound of the column speakers stays, but module b1, sounds like at medium capacity than it normally is, this fault is irregular, but it is becoming more frequent .. when, has After that, I turn off the system and turn it on again but it...Read More...
Hi geras440, I'm sorry you're having trouble with your L1 model 1S. it sounds like there may be an issue with the blue speakon cable fed runs from the power stand to the B1 bass module. Please ensure you rotate the connectors when you insert them into the power stand and B1 bass module. You should feel a snap when you lock them. If you're sure the cables are locking into place, follow this link for instructions on how to open the cable connectors and inspect the wires. B1 cable connections...Read More...
Last Reply By ST · First Unread Post
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