Ask Bose for Help

This area of the community is for Bose Portable PA owners who want an answer from a Bose employee. Posting here will notify a Bose employee by email, and the typical response times range from 12-24 hours if you post during service hours (see below) and 24-48 hours on weekends and US holidays.
You can also ask your question in the general forums where one of our knowledgeable Bose user community members can help you.

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Support Contacts in Europe, UK, North America

Additional information can be found at the Bose Portable PA Wiki, where advice has been accumulated for over 12 years.

If you are looking for information about other Bose Products please contact:

Featured Topics

Support Contacts in Europe and UK

Bose Pro Community Admin
We're happy to announce you have more ways to reach Bose Technical Support for Bose Portable PA Products. Bose Portable PA Support Contacts in Europe and UK For service in other areas please see pro.bose.com Edit: September 9, 2018 - added UK and Ireland. Edit: September 21 - added Germany, Austria, Switzerland, and Poland.Read More...

Hints for Getting Prompt, Targeted Answers from Bose

Ken-at-Bose
Use descriptive words in the title of your request: for example, "Help with ToneMatch presets". Tell us which model L1 system you are using: Classic, Model I, Model II, Compact, PackLite. Supplying the first six digits of your serial number will allow us to identify the model if you're unsure. Tell us as much detail about the situation: what kind of venue, what kind of set up on stage, etc.Read More...

Topics

Need a couple parts!

dberch
I have L1 Model I and the zipper broke on the main unit padded bag. How do I get a replacement? Also, all the rubber knobs on my T1 mixer have gotten sticky from too many hot days. I need all new knobs. How do I get those please? Thanks! David Berchtold www.davidberchtold.comRead More...
Hi David Berchtold, I'm not sure about the padded bag but you can get replacement knobs for the T1 through Bose Support. Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only) Monday-Friday: 9:00 AM - 9:00 PM ET Other regions You can ask if they have any L1 Model I bags still in stock. Who knows, you might get lucky. STRead More...
Last Reply By ST · First Unread Post

ToneMatch 4 channel audio engine

Missing the LARGE control selector switch for the original Tonematch 4 channel mixer. Please advise to: [email address removed for privacy] if possible. Thank you in advance for making such great equipment and providing such fantastic product support! Jesse Deese Edit: email address removed for privacy Bose Pro Community AdminRead More...
Hi Jesse Deese. Thank you for joining the Bose Portable PA Community. Welcome. Please contact Bose Support. They should be able to help you. Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only) Monday-Friday: 9:00 AM - 9:00 PM ET Other regions Thank you, STRead More...
Recently Added Photos/Videos
Last Reply By ST · First Unread Post

L1 Classic power stand problem

Hi, I have 2 L1 classics which I love. After my last gig when I went to break down my 2nd L1 and the bottom tower (the one connects with the power stand) would not release so I could break it down. I worked with it for 45 min. and finally had to transport the powerstand with the bottom tower still connected. I realize this is a legacy system, but is there anything I can do to? Thanks, LuRead More...
Hi Lu, I'm sorry the lower section of the Cylindrical Radiator is stuck in the L1 Classic stand. Please call Bose Support to see if they have some suggestions. Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only) Monday-Friday: 9:00 AM - 9:00 PM ET Other regions Thank you, STRead More...
Last Reply By ST · First Unread Post

tx4 tonematch to two s1pros connection

I purchased a bose ts4 (4 channel) and two (2) Bose s1 pros. I would like to connect the mixer to both S1 pros.... Please explain how to connect to both S1 pros? --Do I use R mono Out L (one cable inserted in R to one of my Bose S1 speakers, and then another cable inserted in L to my other Bose S1 (2 cables total)?) or --Do I use the 1 Out 2? (One cable inserted to the 1 to one of my Bose s1 speakers, and then another cable inserted to 2 to my other Bose s1 (2 cables total)? I am using...Read More...
Hi violist440, Thanks for the information you gave us. Try it both ways; with the L.R. Baggs device and without. Try Category: Vocal Mics Preset: Flat, Vocal zEQ For each instrument, experiment with different ToneMatch Presets until you find something you like. Then you can experiment with zEQ Please check out this video How many people are in your audiences? What is the greatest distance between you (performers) and a listener who must be able to hear you clearly? That depends on the size...Read More...
Last Reply By ST · First Unread Post

Tonematch T1 zEQ

Please - for Tonematch T1 -what are the factory set HZ ranges in the zEQ function for low, mid and high ranges respectively. trying to cut feedback in the 280 - 320 zoneRead More...
Hi Don, Welcome to the Bose Portable PA Community. That's an interesting question. Thanks. The zEQ Hz ranges vary depending which ToneMatch Preset you are using. Please see this article for more information: zEQ For trying to cut feedback in a specific range, use the ParaEQ Here's an article with details. ParaEQ Does that help? STRead More...
Last Reply By ST · First Unread Post

Yamaha TF5 connected to two L1 Model II

Hello - How do I connect 2 L1's with 2 B2's to a Yamaha TF5? (Did not purchase the Tonematch mods) Thanks Edit Subject: Previously "Connection Question" Bose Pro Community AdminRead More...
Hi bucsnort, Thank you for joining the Bose Portable PA Community. Welcome. Connect the left output of the Yamaha TF5 to one L1 Model II Power Stand Analog input. Connect the right output of the Yamaha TF5 to the other L1 Model II Power Stand Analog input. You can read how to set up the L1 systems here: L1 Model II Analog Input Please follow the link for more details. Thank you, STRead More...
Last Reply By ST · First Unread Post

ToneMatch Mixer USB recording two channels

Hi, When recording live using Tonematch & USB how can I take out two separate channels (eg vocal & guitar) out in order to work separately on the two channels in Logic (or pro tools or others).Read More...
Hi motifra, Please see this article: ToneMatch Mixer USB to PC The concepts shown in the article apply to all ToneMatch mixers. For example - on your ToneMatch mixer: The microphone is connected to Channel 1 The guitar is connected to Channel 2 Set the USB to PC settings like this: In your recording software, the microphone will come through on the Left channel. The guitar will come through the Right channel. Does that help? STRead More...
Recently Added Photos/Videos
Last Reply By ST · First Unread Post

Multitrack recording

Is it possible to record 4 separate tracks from the Tone Match via USB? If not I would have to use a small mixer to input 2 channels or three into each of 2 channels on the Tone Match.Read More...
Hello, motifra. Please see this new discussion for your question. ToneMatch Mixer USB recording two channels Thank you. Bose Pro Community AdminRead More...
Last Reply By Bose Pro Community Admin · First Unread Post

replacement lid/cover for tonematch T1

wfs
I purchased my tonematch used and the lid/cover has never fit correctly. I won't "click" into place and stay on. How do I purchase a replacement lid/cover for my tonematch?Read More...
Hi wfs, Please call Bose Support. They should be able to help. Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only) Monday-Friday: 9:00 AM - 6:00 PM ET Other regions STRead More...
Last Reply By ST · First Unread Post

S1 Dead Battery and System Powering Down

Picked up the S1 a few days ago and when plugged in it works great except it tends to turn off after about 5 minutes of use. Once I toggle the power it stays on for as long as I want it to. The other problem is that the battery on the unit seems to be dead. I cannot get it to charge and the speaker only works when plugged in. I live in San Diego and temp everywhere hovers between 60 and 75 degrees so I do not think it is a weather issue. I really need the batter issue fixed asap as I bought...Read More...
Hi, JoeScharnweber , Thank you for joining the Bose Portable PA Community. Welcome. I'm sorry your new S1 Pro won't hold a charge. What you're describing is not right, of course. You can try resetting the S1 Pro If that doesn't help please return the unit to the vendor for exchange (defective unit) or call Bose Support. Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only) Monday-Friday: 9:00 AM - 6:00 PM ET Other regions I'm sorry for the inconvenience. STRead More...
Last Reply By ST · First Unread Post

Bose Support - follow up on replacement unit

hello, I'm from Mexico, it's a pleasure to say hello to everyone, my s1 pro has presented this same problem, the battery is discharged even if the unit is turned off ... send it to the bose mexico service, this was on April 6, in May bose of the united states of america, has contacted me by telling me that they had my unit, and that they had decided to replace me with a new s1 pro, unfortunately more than 3 MONTHS have passed and I have not yet been given that new unit, it has been a bad...Read More...
Hi, Geras440. I'm sorry you've had a poor experience with Bose Support. Please watch for a private message in which I will ask you for your contact information. Thank you, ST BOSE Community Manager.Read More...
Last Reply By ST · First Unread Post
For this week of July 22, 2019, only. Bose telephone support will be shortened to 9:00 AM - 6:00 PM Eastern Time Bose support staff will be going through advanced training for your Bose Portable PA products. Thank you for your understanding. Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only) Monday-Friday: 9:00 AM - 6:00 PM ET Other regionsRead More...

TU04 Mixer

Hi, Can anyone explain how to connect the TU04 to my Bose S1 I want to to try the vocal effects ,love the S1 as it is but want to see how it sounds with a mixer . Thanks in advance.Read More...
Hello Michael, Since you have posted in the public forum and received replies there, we'll close this discussion as a duplicate. Please see: TU04 Mixer to S1 Pro Thank you, Bose Pro Community AdminRead More...
Last Reply By Bose Pro Community Admin · First Unread Post

Complete Novice Using Two L1 Model II for a Wedding

Hi there, I have access to two L1 Model II systems (both are L1® Model ll w/Microphone Accessory with B2 Bass, so I will have two B2 Bass units as well). I have no experience with audio equipment other than plugging in PC speakers, and I'm wondering how to best make use of these for an upcoming wedding (my own). There isn't going to be a DJ or any live music, just a laptop to connect to the speakers. We're expecting ~70 people at the wedding, so not enormous, but I'm wondering what might...Read More...
Hi Tommy Blanchard, Let's start off with one L1 system. Connect the T1 to the L1 using the ToneMatch cable. Here is a link to the T1 ToneMatch® Audio Engine Owners Guide From page 11 Then use a cable like the one to which you linked in your original post to connect the computer to the T1 like this. Here's a video For more information see: Backing Tracks We can't assume that a microphone on hand at the church will work. If it's a Shure SM58 (a very common microphone), then you should be fine.Read More...
Recently Added Photos/Videos
Last Reply By ST · First Unread Post

T1 with L1 1s and B2 module - using Taylor ES-2

Taylorman
Been using the equipment stated in my subject line for 2 years now with my Taylor 814ce (with 2 AA batteries) and a Taylor 310 (with 9 volt) all prior to the ES-2 system. The sound has always been amazing, and have had numerous people express this. Just purchased a new Taylor Koa K-24ce w/v-bracing and the other guitarist purchased a Taylor 324ce w/v-bracing both with the ES-2 expression system...volume is decreased by 50% and when I turn up the volume on the Bose system-horrible feedback. I...Read More...
Hi Taylorman, Using T1 channels 1, 2, 3 turn up the T1 input trim. Set it so that when you are playing loudly, the trim light is solid green with flickers of amber. Channel 4/5 is for line level inputs so you will get better results with channels 1, 2, 3. STRead More...
Last Reply By ST · First Unread Post

F1 WOOFER TOP DRIVER BUZZING/DISTORTING

Hello Bose, I have been using a matched pair of F1 812 with F1 Subwoofer purchased in Oct 2016. The system has worked flawlessly but during sound check for a recent gig, I noticed for the first time that the upper 10' speaker in one of my Subwoofers had a buzzing/distorted sound. EQ switch for both columns were set to Full Range selection. When volume is set at half or less it isn't as noticeable but any higher will cause that speaker to buzz/distort. What may be causing this issue? Your...Read More...
Hi Tim Majovsky, Welcome to the Bose Portable PA Community. Please check the grill hasn't come loose (they are pressure fit) and there's nothing nearby resonating - try it in a different location. If the buzzing persists, please call Bose. Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only) Monday-Friday: 9:00 AM - 9:00 PM ET Other regions Thanks, STRead More...
Last Reply By ST · First Unread Post

Connecting MacBook Pro to T8S via USB from PC

New MacBook Pro and new T8S mixer with L1 Model II. I Connected MacBook Pro to T8S via "USB from PC" in Prefs. It indicates that there is "USB connected", but there is no signal. The only options in Prefs are None, Aux In, and Master L&R. How do I route/assign the USB signal to a channel, or to two channels, i.e. 7&8?Read More...
Hi Steve, It sounds like you got everything working. Thanks for coming back to tell us what you did. Cheers, STRead More...
Last Reply By ST · First Unread Post

Stiff Power Cables

I was wondering if the power cables for the L1 Model 2 are now being made of more plyable material? I have 2 systems and the power cables are very stiff and not easily wrapped when not in use. If there are replacement cables, can I please have purchase info. Thank you very much.Read More...

L1 Compact with Digitech Vocalist Live Harmony Pedal - which channel?

Jus picked up an L1 compact.. play a solo set using guitar and vocals. I run both instrument and vocal mic through a Digitec “Vocalist” Live Harmony pedal. This would then plug using XLR cable into one channel of my PA. Should I plug this setup into the mic side (XLR cable) or do I need to pick up a cable with male XLR plugged into output of pedal to a TRS male plugged into Channel 2 of this rig. Plugged into channel one would be easiest because I have everything Id need but I don’t want to...Read More...
Hi Frankie P, Welcome to the Bose Portable PA Community and congratulations on getting your L1 Compact. Great question. Yes, connect the output of the Digitech “Vocalist” Live Harmony pedal to L1 Compact Channel 2. Set the ToneMatch switch to line level. You won't harm the system connecting to the XLR input, but you'll get better results connecting to Channel 2. Channel 1 has a ToneMatch Preset for vocal microphones. It's not suitable for a full-range line-level signal (like the output of...Read More...
Last Reply By ST · First Unread Post

Output Clipping is on While no input is connected to L1MII PS

Greetings, I have 2 L1MII connected to a single T4S on L and R ToneMatch digital audio outputs. Channel 4 of T4S is connected to a computer source playing music through both the L1. While playing one L1 connected to right port of T4S digital output has started showing a constant red clipping signal. its not blinking its just lit. I checked the output level through T4S, its around 40%, I interchanged the Left to the right, its still the same, I disconnected everything for that L1 and...Read More...
Hi AbMitt, Thank you for joining the Bose Portable PA Community. Welcome. I'm sorry you are having trouble with your T4S and two L1 systems. I'm not clear from your description: Have you narrowed down the problem to one specific L1 Model II OR Is the problem the right output of the T4S Either way, it sounds like either the 1 - the L1 or 2 - the T4S will have to be serviced. It looks like you are in India, so please contact your Bose dealer for support. Thank you, STRead More...
Last Reply By ST · First Unread Post

I want L1_PSII_Firmware_v1.1

I user bass B1 . I'want Downgrade T1 and power standRead More...
Hi Eon, L1 Model II Firmware version 1.1 is obsolete and not longer available.Even if you can find a copy of version 1.1, you should NOT install it. The latest customer updateable version is 1.4. You can get it here. L1® Model II Power Stand Firmware Updates Note: Version 1.4 fully supports the B1 as well as the B2. STRead More...
Last Reply By ST · First Unread Post

Led rojo

Hola soy de panama y mi equipo L1 Modelo 2 no suena y el eciende el led Rojo necesito de su ayudaRead More...
Hello, Ruben. Welcome to the Bose Portable PA Community. I am sorry the you are getting no sound from your L1 Model II. It sounds like the unit will have to be serviced. Please contact Bose L1 Support. You can find the contact information at the link below. https://www.boselatam.com/en_ar/contact_us.html STRead More...
Last Reply By ST · First Unread Post
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