Questions That Get Answers

Here are a few suggestions to help you get the best answer to your question as quickly as possible:

  1. Search
    Search the forum. It's likely someone has already answered your question. If you find it, you won't have to wait for someone to see your post to get an answer. See: How Do I Search the Community?

  2. Post in the correct forum
    Experts in various areas tend to stick to forums that focus on those areas so you are more likely to get an answer if you ask in the right forum.

    A question about a Guitar processor in the Vocals area will likely take a lot longer to be answered than the same question in the Guitar forum.

    The forum descriptions are good indications of what you will find in each area.

  3. Use the Subject line to Describe the problem
    We are all volunteers on the forum. We often skim through question subjects to quickly find the ones where we can be helpful.

    A Subject line: "Urgent! Help needed!"
    is not as likely to get answered as
    "Wireless mic to T1® or Compact?".

    A specific, detailed subject is far more likely to get a response than a general one.

  4. Give details about your problem
    Rather than
    "When I turn on the power I get feedback, please help",
    provide details like the make/model of the microphone, how it is being used (vocal or instrument) and the general environment (for example: room size, stage size, distance from the microphone).

    If possible, include the make and model and a link to any non-Bose gear that is part of part of your signal chain.

    The more information you provide when you ask your question, the more likely it is that the first response will be an answer instead of a request for details.

  5. What have you already tried?
    Tell us what you have already tried and what happened when you did it. Details are the keys to your answer.

  6. When you get a solution add " - solved" to your Subject line
    It lets people scanning the forums know that they can find an answer to that question by reading the thread.

  7. Stay on Topic
    If you are reading a discussion and want to ask a related question, consider posting it as a new question in new discussion.

    You will likely get more focus for your question this way, and you will not be distracting from the original discussion.

  8. Resurrect Old Discussions
    If you come across an old discussion and want to pursue it, just post another message in the same discussion. If you start a new discussion, you lose the connection to the history and context that the old discussion provides. If you really want to start a new discussion - please post a link to the old one.


The people-at-Bose try to keep spam and inflammatory comments out of the forums. However, if you do catch something that was missed, please click Take Action, Report Topic, to let the moderators know about your concerns. We all want to keep the forums on-topic and a friendly place to go for help with your questions!

ST

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Comments (2)

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Once again you've done a good job of hitting the nail on the head ST.

I find especially important the:

Give details about your problem

What have you already tried?

When you get a solution add " - solved" to your Subject line

Regarding the first two I've quoted. I've just answered a post from a new member which exactly fits. It costs time and considering how often it actually happens it also costs us time trying to understand a problem which hasn't been explained. I'm not griping here, but the less time I have to invest by trying to draw out the information I need from a Member (and there will always be questions which the member can't cover from the beginning) the more time I/you/other members have to advise regarding the actual problem at hand.

The third point I've quoted is also something which I've seen on several occasions. Apparently the member has managed to sort out the problem, but we get no feedback from them. Nowadays I usually stress that the forum works because of the feedback we get from members with problems. We can all learn from each other.

By the way ST, that's another like from me.

I hope there's no limit on them ... 

Tony

Hi Tony,

Seagullman posted:

Once again you've done a good job of hitting the nail on the head ST.

I find especially important the:

Give details about your problem

What have you already tried?

When you get a solution add " - solved" to your Subject line

Quickie comment:

I took out the background color above because I find it very hard to read text that has been highlighted that way. Bold is easier for me to read, and easier to apply (select text and ctrl-b). When the new community went live, bold was not very bold, but I've fixed that up now.

Regarding the first two I've quoted. I've just answered a post from a new member which exactly fits. It costs time and considering how often it actually happens it also costs us time trying to understand a problem which hasn't been explained. I'm not griping here, but the less time I have to invest by trying to draw out the information I need from a Member (and there will always be questions which the member can't cover from the beginning) the more time I/you/other members have to advise regarding the actual problem at hand.

We're not all diagnosticians. People who write in about a problem, see the problem. At that point, they may not know what information will be needed to solve the problem.

I'm happy that people come here for help and I understand that it often takes a couple of exchanges to get all the relevant information.



The third point I've quoted is also something which I've seen on several occasions. Apparently the member has managed to sort out the problem, but we get no feedback from them. Nowadays I usually stress that the forum works because of the feedback we get from members with problems. We can all learn from each other.

It would be great if we could document all the solutions, but sometimes we don't get all the follow-up information. If someone doesn't come back to tell us the outcome, I optimistically hope that they've solved their problem and have returned to the happy business of making music.

By the way ST, that's another like from me.

I hope there's no limit on them ... 

Tony

Thank you, Tony. There's an unlimited supply.

As an aside, I can see when you like a post; No need to mention it.

ST

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